Customer reviews from Newair
NewAir - 50-lb Portable Ice Maker - White
Average customer rating
4.5
(119 Reviews)
Rating breakdown 119 reviews
5 Stars
92
4 Stars
11
3 Stars
5
2 Stars
1
1 Star
10
92%of customers recommend this product.
(
58 out of
63)
Customer Reviews for NewAir - 50-lb Portable Ice Maker - White
Customer Rating
1
Plastic parts break and stick and do not last
on July 16, 2021
Posted by: Tropical4
from Fort Worth Texas
I have spent so much money, time, frustration with these machines. Four times I bought them and I still have two that need Help.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Written by a customer while visiting Newair
Posted by: C. Bingham
from Heyburn, Idaho
Verified Purchase:Yes
This is Definetly, hands down the BEST Portable Ice Maker on the Market!! I highly recommend The NewAir AI-250 Ice Maker to anyone looking for a high quality Ice machine. This Ice maker is very fast, delivering 50 lbs of ice daily. The ice comes out perfect everytime. The machine is easy to clean and maintain, quiet and durable. Great for home use or small business. I would like to Thank the NewAir customer service department for Always taking Such great care of my needs and concerns! They definetly have the Best Customer Care Service in this Business! Exceptional Products and Company! So Thank You!!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you so much for taking the time to leave us this amazing review on the NewAir ice maker AI-250W and our customer service. We are delighted to hear the unit has met your expectations. Thank you for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you so much for taking the time to leave us this amazing review on the NewAir ice maker AI-250W and our customer service. We are delighted to hear the unit has met your expectations. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Great customer service
on November 21, 2021
Posted by: Jamie
from Broadway, VA
Verified Purchase:No
The ice machine is very ice and produces cubes quickly
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for your feedback on this Newair product and we are glad you enjoy using the unit AI-250W. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for your feedback on this Newair product and we are glad you enjoy using the unit AI-250W. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Don't miss out
on June 13, 2020
Posted by: Bil1
from Moses lake wa.
This is one very nice ice maker. Quite and makes all the ice I need. Great investment
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for posting your comments in regards to your AI-250W. We highly appreciate your feedback and we are also grateful for your trust in our brand. Thank you for choosing NewAir.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for posting your comments in regards to your AI-250W. We highly appreciate your feedback and we are also grateful for your trust in our brand. Thank you for choosing NewAir.
Written by a customer while visiting Newair
Posted by: Aaron Marjala
from Wisconsin
Verified Purchase:Yes
I purchased this unit for our basement bar and am 100% satisfied. It's actually nicer than expected. The unit is very quiet and produces ice faster than I thought it would. I would without hesitation recommendation this product to family and friends. Keep up the good work! Aaron Marjala, Wisconsin
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for your feedback on this NewAir product and we are glad you enjoy using the unit. Thank you for choosing us.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for your feedback on this NewAir product and we are glad you enjoy using the unit. Thank you for choosing us.
Written by a customer while visiting Newair
Posted by: Cherin K
from Johnsburg, IL.
Verified Purchase:Yes
We loved this machine so much we bought a 2nd one for our camper!! Produces a lot of ice and keeps it frozen when I forget to dump it out. This company has amazing customer service as well. I highly recommend it!!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to the AI-250W. We highly appreciate your feedback. Thank you for choosing Newair.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to the AI-250W. We highly appreciate your feedback. Thank you for choosing Newair.
Written by a customer while visiting Newair
Customer Rating
5
Wonderful
on September 3, 2018
Posted by: Pr gang
from Raleigh Nc
Honestly we have no bad comment about this ice maker. It makes the perfect little cubes. Works fast !
I would recommend this to a friend!
Written by a customer while visiting Newair
Posted by: Uncle Joe B
from Long Island, NY
Verified Purchase:Yes
Bought this a year ago, works great. Ice shovel recently broke, still works just needs a little help from time to time. Reached out to Dennis and the team at customer service and they helped me find the replacement part I needed. Love this machine and company.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hello,
Awesome! I'm happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to this product. Thank you for choosing NewAir!
Best Regards
Customer Care
Awesome! I'm happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to this product. Thank you for choosing NewAir!
Best Regards
Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hello,
Awesome! I'm happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to this product. Thank you for choosing NewAir!
Best Regards
Customer Care
Awesome! I'm happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to this product. Thank you for choosing NewAir!
Best Regards
Customer Care
Written by a customer while visiting Newair