Customer reviews from jlabaudio.com
JLab - Crasher Mini Portable Bluetooth Speaker - Gunmetal
Average customer rating
4.8
(94 Reviews)
Rating breakdown 94 reviews
5 Stars
83
4 Stars
7
3 Stars
0
2 Stars
1
1 Star
3
89%of customers recommend this product.
(
25 out of
28)
Customer Reviews for JLab - Crasher Mini Portable Bluetooth Speaker - Gunmetal
Customer Rating
5
Big sound in a small box
on May 6, 2019
Posted by: Alphalegend2
I can’t believe how easy and convenient this speaker is.
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Posted by: ItsTravis
Gender:Male
Verified Purchase:Yes
Sound quality isn’t just “not great”, it’s not even good. You have to have your device very close to it or it will disconnect.
No, I would not recommend this to a friend.
Response from jlabaudio.comBy Jlab Customer Care, Customer Service, May 20, 2019
Hey ItsTravis ,
We are very sorry to hear of the poor audio quality that you are experiencing. This unit should be nice and clear, with a decent top end volume. Sounds like a bad set, unfortunately. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a new unit.
We want to help you
#FINDYOURGO
JLab Audio
We are very sorry to hear of the poor audio quality that you are experiencing. This unit should be nice and clear, with a decent top end volume. Sounds like a bad set, unfortunately. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a new unit.
We want to help you
#FINDYOURGO
JLab Audio
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Great Product
on May 20, 2019
Posted by: Blear.Gls
Gender:Male
I just bought this product and I am super pleased with it
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Great sound quality from such a small speaker!
on May 28, 2019
Posted by: Freshness69
Gender:Male
Took my speaker to the beach yesterday and had great results!!! Love it !!!
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
5
AWESOME SPEAKER!!
on June 27, 2019
Posted by: jas111
Gender:Male
This speaker rocks! I am so happy I purchased it!
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Small portable, but very powerful sound
on June 27, 2019
Posted by: raj2000
Gender:Male
I just received the Crasher Mini Bluetooth Speaker, and i was really surprised at how loud the speaker was. I also liked how long the music lasted. I had taken it with me on my last vacation and was able to take it with me poolside and did not have to worry about it getting wet. Great product JLab Audio.
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
1
Consistent Poor Bluetooth Issues
on July 9, 2019
Posted by: Deen
Gender:Male
Worked fine for a couple of months, then started having a bluetooth issue where it would only connect during a phone call on iOS. Customer Service asked if I had a newer iPhone and said it was an issue caused by only the new iPhones and that it wasn't an issue with the device, however I tried connecting with both and iPhone 7 and an iPhone XS, and had the exact same issue on both. Tried with an Android Phone also and it had the same issues. Connecting my iPhone works fine with other Bluetooth Speakers/Headphones I have in my possession. Looked around the internet and it seems like this device does have pretty frequent consistency issues with bluetooth.
Attempting to get a warranty on this device, but my current unit is absolutely unusable.
It's a shame because the device was not bad for its value when it was working.
It's a shame because the device was not bad for its value when it was working.
Response from jlabaudio.comBy Jlab Customer Care, Customer Service, July 10, 2019
Hey Deen ,
So sorry to hear of the issues that you have encountered. Most certainly sounds like a defective unit. Our sincerest of apologies for the troubles. We do cover our Bluetooth products with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty.
We want to help you
#FINDYOURGO
JLab Audio
So sorry to hear of the issues that you have encountered. Most certainly sounds like a defective unit. Our sincerest of apologies for the troubles. We do cover our Bluetooth products with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty.
We want to help you
#FINDYOURGO
JLab Audio
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Small speaker, powerful sound
on August 6, 2019
Posted by: PaulV
Gender:Male
I received this as a gift from my brother, great little speaker, powerful sound, easy to pair and each charge last for hours and hours, my only complain would be I would love to receive gunmetal color instead of blue (but it was a gift)
Written by a customer while visiting jlabaudio.com