Customer reviews from whirlpool.com
Whirlpool - 30" Gas Cooktop - White
Average customer rating
4.1
(490 Reviews)
Rating breakdown 490 reviews
5 Stars
248
4 Stars
120
3 Stars
73
2 Stars
15
1 Star
34
78%of customers recommend this product.
(
345 out of
442)
Customer Reviews for Whirlpool - 30" Gas Cooktop - White
Customer Rating
1
Rusted and broken within 5 months of use
on July 6, 2020
Posted by: LiaP
from TX
[This review was collected as part of a promotion.] We built a new home and our appliances are all whirlpool. When we moved in before even using the stove we noticed some rust on the burners. We lifted the grate to clean under and a piece came right off. What a disappointment!!!!!!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Harrimm, Social Care, July 14, 2020
Hey LiaP, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Grate broke and knob melted
on May 7, 2020
Posted by: Anonymous
from Mobile Alabama
We bought this cooktop as part of a kitchen renovation project and was very happy with the cooktop at first.But after some use (3 months) the grate top broke off a piece and one of the knobs melted. Obviously we are disappointed
No, I would not recommend this to a friend.
Response from whirlpool.comBy stewakn, Social Care, May 12, 2020
Hey John Andrews, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you
Written by a customer while visiting whirlpool.com
Customer Rating
1
Grate broke after 3 months of use!
on February 17, 2020
Posted by: lindaj515
from Austin, TX
This was installed by the builder and we have used it 3 months. Went to lift the grate up to clean underneath and the left side grate busted off near the front burner towards the middle. I was reading another review and their grate broke off in the same place as ours. I also have a friend who purchased from the same builder - same cooktop - and was broken before they took ownership - it was found in the inspection. Her's broke in the exact same place as mine! Whirlpool needs to take another look at the structure of their grates if we are all breaking in the same place.....
No, I would not recommend this to a friend.
Response from whirlpool.comBy blankar, Digital , February 18, 2020
Hey lindaj515, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
1
To slow
on May 25, 2020
Posted by: Uss Kam
from Michigan
[This review was collected as part of a promotion.] I am not happy with this at all it takes too long to even boil water
No, I would not recommend this to a friend.
Response from whirlpool.comBy stewakn, Social Care, May 29, 2020
Hey Uss Kam, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Plastic knobs melt - not made for heat!
on August 27, 2020
Posted by: bradleyt
from Fresno, CA
[This review was collected as part of a promotion.] The unit looks nice & works well enough, but not happy with the knobs. I placed a large pot on one of the front burners and the heat from the pot literally melted my knobs! One is now barely usable. I assumed they were stainless steel but quickly discovered they are plastic - and evidently not even heat resistant. Very disappointing for Whirlpool to use such an inferior product and then disguise it as metal - had they looked like black plastic knobs, I'd at least have known to keep the pot away.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Not impressed
on April 11, 2023
Posted by: Cora5
from CA
[This review was collected as part of a promotion.] The grates are so high above the heat source that it literally takes forever to bring anything to a boil and takes so much longer to cook food. Also don’t like fact that every time you just touch the knobs the igniter clicks amd there is no switch to disable them like my previous stovetop. It is much more cheaply made too and more expensive. I regret buying it.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 11, 2023
Thank you for sharing your insights with us, Cora5. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at http://spr.ly/6422OKo3n or Direct Message on Twitter @WhirlpoolCare, so we can look into this matter further for you. When responding please include your contact information and reference Case # 301433.
We’re looking forward to hearing from you.
Kristin S
We’re looking forward to hearing from you.
Kristin S
Written by a customer while visiting whirlpool.com
Customer Rating
2
30-inch cooktop is almost not usable
on September 12, 2018
Posted by: CML43
from Suwanee, GA
Gender:Male
[This review was collected as part of a promotion.] Builder installed this cooktop in new house. The grate is too high above the burner to be a typical gas heat source. It is a four burner but they are so close together that it is difficult to use multiple pots at the same time. Would never recommend this to anyone unless you want a cooktop for appearance only and do not plan to cook on it. Also, first top had rust on it and spots on the burner rings. Whirlpool service did come out and acknowledged the problem and replaced the deck and burner rings.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Turnep3, Social Care , September 12, 2018
Thank you for your review.
We would love to further assist you with your review. Please respond back to this email address, Whirlpool_Digital@Whirlpool.com with your name, Review ID number (210805716), phone number, street address, and model/serial. We look forward to your reply.
Thank you,
Patrick
Whirlpool Social Care
We would love to further assist you with your review. Please respond back to this email address, Whirlpool_Digital@Whirlpool.com with your name, Review ID number (210805716), phone number, street address, and model/serial. We look forward to your reply.
Thank you,
Patrick
Whirlpool Social Care
Written by a customer while visiting whirlpool.com
Customer Rating
3
A bit disappointed
on September 10, 2021
Posted by: Anonymous
from Binghamton NY
[This review was collected as part of a promotion.] We got this 2 weeks ago and out of the box one of the grates was broken. The retail store couldn't help in getting a replacement. We spent a good chunk of the day trying to reach someone at Whirlpool . Finally we got a representative who said we should be getting a replacement. Also the grates look like the black paint is coming off. Also, it is very hard to keep shiny with any products I have bought so far.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com