Customer reviews from geappliances.com
GE - 36 inches - Convertible - Wall Range Hood - Black Stainless Steel
Average customer rating
4.2
(281 Reviews)
Rating breakdown 281 reviews
5 Stars
171
4 Stars
54
3 Stars
15
2 Stars
16
1 Star
25
81%of customers recommend this product.
(
198 out of
243)
Customer Reviews for GE - 36 inches - Convertible - Wall Range Hood - Black Stainless Steel
Customer Rating
3
Unimpressed
on September 16, 2023
Posted by: Silverdog
A very average product for a high price. Fan isn't very strong. The grease filters are always falling out which scratched my stainless steel stove top. Issue seems caused by the design of the brackets that hold the filters in. This product was installed by my builder who claimed it was a top end product. Not accurate.
Response from geappliances.comBy Sylvia@GEAppliances, GE_Appliances, September 18, 2023
Hi,
We appreciate you leaving a review for this vent hood. Improving your experience is important to us, so we'll make sure our quality team has your comments regarding the filters and fan. Thank you for your time and consideration.
-Sylvia@GEAppliances
We appreciate you leaving a review for this vent hood. Improving your experience is important to us, so we'll make sure our quality team has your comments regarding the filters and fan. Thank you for your time and consideration.
-Sylvia@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
This products had defective discontinued parts
on September 24, 2023
Posted by: SamSem
from FLEETWOOD PA
2nd hood installed with defective lights. 1st hood right bulb blew the mother board and part discontinued so had to replace entire hood., 2nd hood installed and left light blew out within 6months. Why sell hoods with discontinued parts????
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Response from geappliances.comBy Tierra@GEA, GE Appliances, September 26, 2023
Oh no!
We're so very sorry you continue to have issues with your chimney hood. This is certainly not the experience we want for you! If your model is only 6 months old, rest assured, it comes with a one year warranty. Please take full advantage of your warranty and schedule a service appointment. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We're always here when you need us. Best wishes. - Tierra@GEAppliances
We're so very sorry you continue to have issues with your chimney hood. This is certainly not the experience we want for you! If your model is only 6 months old, rest assured, it comes with a one year warranty. Please take full advantage of your warranty and schedule a service appointment. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We're always here when you need us. Best wishes. - Tierra@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
5
Very Sleek
on September 30, 2023
Posted by: Mpretkus
from Las Vegas,NV
Not only does it look sleek, but it works fantastic. First time owning a hood. Now I get the hype.
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy MichaelBatGEA, MichaelBatGEA, October 4, 2023
Hello there,
We’re thrilled that you’ve been impressed by your gorgeous new hood; the sensational stainless-steel finish looks absolutely fabulous in any kitchen, and we’re so happy to hear you’ve been enjoying it so far. We really love how easy this model is to install, and the optional remote means you can operate it from anywhere in the room. We truly appreciate you choosing GE Appliances, and please know we’re here should you ever need assistance. -MichaelB@GEAppliances
We’re thrilled that you’ve been impressed by your gorgeous new hood; the sensational stainless-steel finish looks absolutely fabulous in any kitchen, and we’re so happy to hear you’ve been enjoying it so far. We really love how easy this model is to install, and the optional remote means you can operate it from anywhere in the room. We truly appreciate you choosing GE Appliances, and please know we’re here should you ever need assistance. -MichaelB@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Lights shorted out
on October 23, 2023
Posted by: Hthr D
Both lights burnt out on same day. I replaced the bulbs and when I turned the power back on one of the bulbs popped and now the other side is not working. There is a burnt wire. I would expect for the cost that this would have lasted longer. We have had the unit 2 years.
Response from geappliances.comBy Charlie, GE_Appliances, October 24, 2023
Hello,
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your vent hood light burnt the wire.
Your feedback is extremely important to us as we consistently strive to better our products. For the best assistance with this, we definitely recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
Let us know if we can ever be of assistance and we’ll be happy to help.
-Charlie@GEAppliances
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your vent hood light burnt the wire.
Your feedback is extremely important to us as we consistently strive to better our products. For the best assistance with this, we definitely recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
Let us know if we can ever be of assistance and we’ll be happy to help.
-Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Do not buy, motor fails and is a common issue
on November 10, 2023
Posted by: ns1234
Do not buy this product. In < 2 years of use the motor has broken and a replacement costs almost as much as a new hood. Check out other reviews - this is a super common issue and it happens just after the warranty expires.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Devin, GE_Appliances, November 10, 2023
Hello,
Thank you for taking the time to leave a review on your GE Appliances wall-mount pyramid chimney hood. We are sorry to hear that the motor has broken after 2 years of use. This is certainly not the quality that we expect, and your feedback ensures that our product design teams are aware of any changes or perfections we can make to improve the overall performance and convenience this appliance has to offer. Thank you for your review! -Devin@GEAppliances
Thank you for taking the time to leave a review on your GE Appliances wall-mount pyramid chimney hood. We are sorry to hear that the motor has broken after 2 years of use. This is certainly not the quality that we expect, and your feedback ensures that our product design teams are aware of any changes or perfections we can make to improve the overall performance and convenience this appliance has to offer. Thank you for your review! -Devin@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
5
Perfect!!! Easy Peasy
on November 11, 2023
Posted by: Marty5150
from Chicago IL
Excellent product!! Easy to use awesome lighting!!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Wouldn’t buy again
on November 19, 2023
Posted by: Only one available
from Peyton, Colorado
Bent duct input. Left light flickering when on medium exhaust. Nightmare to install!! Had to trim the tall stack ourselves in order for it to fit our application. We like the color.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Adrian, Cafe_Appliances, December 5, 2023
Hello there! Thank you for taking the time to leave us a review. We are so sorry to hear that this vent hood was not seamless to install. We also recommend scheduling service to get the light flickering issue resolved when the medium exhaust is on. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We appreciate you choosing GE Appliances for your home. If any additional questions or concerns arise, feel free to reach back out to us. - Adrian@GEAppliances
We appreciate you choosing GE Appliances for your home. If any additional questions or concerns arise, feel free to reach back out to us. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
4
Works well. Needs more parts quality control.
on December 4, 2023
Posted by: Mike975
from Colorado Springs, CO
Works well after installation. Some trouble with the install. The small chimney cover did not wrap over the main chimney as designed. One butterfly damper flap did not operate smoothly on its pivot. It bent when manually activated. I used the old butterfly dampers from the replaced hood; they opened and closed smoothly. The fan off button has an odd crushing plastic sound, but operates well.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
3
Value
3
Written by a customer while visiting geappliances.com