Customer reviews from americantourister.com
American Tourister - Moonlight 28" Expandable Spinner Suitcase - Rose Gold
Average customer rating
4.3
(69 Reviews)
Rating breakdown 69 reviews
5 Stars
52
4 Stars
4
3 Stars
3
2 Stars
0
1 Star
10
82%of customers recommend this product.
(
51 out of
62)
Customer Reviews for American Tourister - Moonlight 28" Expandable Spinner Suitcase - Rose Gold
Posted by: Mwise
from Hoover, AL
Verified Purchase:Yes
Just got back from the first trip where i could use the bag and was very pleased. LOVE the colors and had several people comment on it while we were gone. Held up well and wheels were great-probably the best on any bag i have ever owned. Would definitely recommend it.
I would recommend this to a friend!
Written by a customer while visiting americantourister.com
Customer Rating
1
NOT sturdy. Cracks easily
on June 29, 2024
Posted by: Tracy D
from Noblesville, IN
I have had my American Tourist suitcase for a little over a year. The past two times I have received it back from Southwest Airlines it has been cracked. First time was a corner crack and tonight it was cracked even more. I requested this suitcase from my spouse as I heard nothing but great things about the brand but now I am concerned about the sturdiness of this suitcase. I do not recommend to others as I had at the beginning of our purchase.
No, I would not recommend this to a friend.
Response from americantourister.comBy American Tourister Care Team, July 1, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting americantourister.com
Customer Rating
1
Very disappointed
on July 27, 2024
Posted by: BCD0515
I purchased a whole set of these in May of 2024 but have only used the largest one so far. I used it for the first time on July 19th. We noticed that it wasn't standing up straight when we arrived at our destination. Upon closer inspection, we found that one of the wheels was poking into the suitcase itself. The surrounding material was cracked. I can't begin to tell you how disappointed I was to discover this. I am also afraid to use the other two. I realize that baggage handlers at US airports can be a bit rough, but I think these luggage pieces should be able to withstand it.
Response from americantourister.comBy American Tourister Care Team, July 30, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting americantourister.com
Customer Rating
1
Disappointed
on July 5, 2022
Posted by: Bukwurm
from Glendale, Az
I was so excited to have beautiful matching luggage. Unfortunately on our second trip out the air handlers crushed the corner of the suitcase with the wheel making it unusable in addition to gouges and scratches. It is now unusable. Now that I have read other reviews, I will look for something else.
No, I would not recommend this to a friend.
Response from americantourister.comBy Katie, eCommerce, July 5, 2022
We are so sorry to hear that! We would be happy to investigate this for you if you would like to send us your contact info and details of your issue. You can reach us via email at: warranty@americantourister.com
Written by a customer while visiting americantourister.com
Customer Rating
1
Broke
on April 7, 2023
Posted by: Very dissatisfied
This happened on our 2nd use-not 2nd round trip. Sad we didn’t get more use out of it. Only purchased at Christmas.
No, I would not recommend this to a friend.
Written by a customer while visiting americantourister.com
Customer Rating
5
EXTREAMLY high quality very well made
on March 9, 2018
Posted by: Erinn
from Holiday, Florida
[This review was collected as part of a promotion.] I was really surprised to see what high quality this suitcase it. It is easy to maneuver because of the four 360°wheels. The handle has a lock on it so when you pull it up it says put. I love the inside zipper modesty pocket as well as the ability to zip up and enclose the one side. I will buy the other 2 pieces in the set asap. I am ABSOLUTLY thrilled with this product
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting americantourister.com
Posted by: Terri
from Boiling Springs, NC
Verified Purchase:Yes
Love the new print!
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting americantourister.com
Posted by: s c gerald
from metro-Atlanta, Georgia, USA
Verified Purchase:Yes
Bought this to be a smaller suitcase than we usually use as our "big" suitcase. Just got back from a trip to Scotland, eight days not counting flight days. Traveled overland in a car, so in and out each day. There were four of us. Rented a Kia Ceed. Four 24" spinner suitcases fit perfectly in the back; don't think we could have fit anything larger. (We have three different models of American Tourister 24" spinners. The one we have in this model is black.) These are our first hardcases, but our kids had some and loved them. So far, this is holding up well and is exactly what we wanted. Love the fact of the webbing on one side to keep items separate. It's extremely helpful. Just remember to lift open the side with the logo!
I would recommend this to a friend!
Written by a customer while visiting americantourister.com