Customer reviews from americantourister.com
American Tourister - Moonlight 28" Expandable Spinner Suitcase - Rose Gold
Average customer rating
4.3
(69 Reviews)
Rating breakdown 69 reviews
5 Stars
52
4 Stars
4
3 Stars
3
2 Stars
0
1 Star
10
82%of customers recommend this product.
(
51 out of
62)
Customer Reviews for American Tourister - Moonlight 28" Expandable Spinner Suitcase - Rose Gold
Posted by: Angela
from Spokane, WA
Verified Purchase:Yes
[This review was collected as part of a promotion.] So pleased with my purchase. This suitcase is not only adorable but it's a great size, easy to carry and very durable. I love the hard outside, the colorful, fun popsicle design and I got a great deal.
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting americantourister.com
Customer Rating
5
I Love it !! Will definitely recommend this to family
on April 6, 2018
Posted by: Shayna
from Bridgeport,CT
Verified Purchase:Yes
Color is lovely
Pros: Easy To Access Items, Easy To Identify, Good Capacity, High Quality, Stylish
I would recommend this to a friend!
Written by a customer while visiting americantourister.com
Posted by: Manda
from Santa Rosa, Ca
Verified Purchase:Yes
The 28" spinner is HUGE, but SUPER lightweight for its size. I love it!
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting americantourister.com
Posted by: ChrisB
from Indianapolis, IN
Verified Purchase:Yes
The colors are amazing and it's the quality I expect from American Tourister since all my bags have been made by them for the last 25 years.
I would recommend this to a friend!
Written by a customer while visiting americantourister.com
Posted by: pat vh
from CT
Verified Purchase:Yes
this suitcase is gorgeous!! color is even more exciting in petson - i love the solid purple details on the outside: wheels, handles & zipper!
I would recommend this to a friend!
Written by a customer while visiting americantourister.com
Customer Rating
5
Love It
on July 22, 2023
Posted by: Victorious323
from Laurel, MD
I bought this while on a business trip. The morning I was to depart hotel, my zipper broke on my personal bag. Thank GOD the hotel had a gift shop and just so happen to sell luggage. The Moonlight 24" inch spinner was the only suitcase size that would accommodate my stuff. I bought it and it is the best purchase I could have made. I love the fact that I can spot my suitcase immediately when it is coming around the baggage claim carousel and people stop me all the time complimenting me on my luggage.
I would recommend this to a friend!
Written by a customer while visiting americantourister.com
Customer Rating
1
Poor Quality
on August 4, 2023
Posted by: Chama
Bought a bundle with 21” and 24” spinners. BOTH lost wheels within the first 15 trips. The plastic is simply not durable.
No, I would not recommend this to a friend.
Response from americantourister.comBy Samantha, eCommerce, August 14, 2023
Hello, we are sorry to hear that you had issues with your new product. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
Written by a customer while visiting americantourister.com
Customer Rating
1
Did Not Survive First Trip
on September 4, 2024
Posted by: Anonymous
from Nashua, NH
Boasted as an “extremely lightweight and durable spinner featureing ABS scratch resistant texture", this hard sided luggage could not survive one roundtrip through a normal itinerary consisting of airports, hotels, and a cruise. I purchased three of them to replace American Tourister soft sided luggage. The outer shell fatally cracked (i.e., so much so that it would be unwise to use going forward) on two of them, which leads me to believe that going “lightweight” seriously compromised its ability to be “durable.” All three of them were covered in scratches all over their outer shells, which makes the “scratch resistant texture” claim highly suspect. Note: I do not care about scratches. The scratches were expected to a certain extent. I mention the scratches for those that might care more than me. Final Thoughts: I regret buying this luggage. I would not recommend unless they are used in the following manner: never packed with anywhere near 50 lbs., and never touched by others (i.e., never give to airline, hotel, etc.). In this specific scenario, they might live up to their lofty billing.
No, I would not recommend this to a friend.
Response from americantourister.comBy American Tourister Care Team, September 6, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting americantourister.com