Mary1234, I know how frustrating it can be to adjust to a new appliance. Your range instructions state to close the door when broiling (page 24 #6). An oven broils at a higher temperature, which can cause more smoke. Leave the oven door open, and that smoke can end up in your kitchen. I have taken the liberty of setting up a tentative service appointment for the coil element not being level. I have scheduled you for the first available appointment we show, with Complete Appliance Service Inc., for Tuesday, June 26th, between 8am and 12pm, with a call number of 8175815901. I fully understand that this appointment could possibly not work with your family’s schedule. Please connect with them directly at 216-364-2700 to confirm the appointment and/or to reschedule for a time/day that works better for you. Make sure someone will answer the phone when they call, or they will cancel the appointment. Have proof of purchase on hand as the service provider may request a copy to establish warranty coverage. Someone over the age of 18 must be home during the service call. Please be sure to put away any pets prior to the arrival of the service provider. Should you have any questions, please reconnect with us directly by calling Mon-Fri, 8a-8p or Saturday 9a-6p EST@ 888-203-1389. Your friendly Frigidaire lady, Ruth