Customer reviews from frigidaire.com
Frigidaire - 5.3 Cu. Ft. Self-Cleaning Freestanding Electric Range - Black
Average customer rating
4.3
(322 Reviews)
Rating breakdown 322 reviews
5 Stars
192
4 Stars
80
3 Stars
21
2 Stars
11
1 Star
18
88%of customers recommend this product.
(
266 out of
303)
Customer Reviews for Frigidaire - 5.3 Cu. Ft. Self-Cleaning Freestanding Electric Range - Black
Customer Rating
5
HAPPY FO TWO
on October 17, 2018
Posted by: iramcc
from FITZGERALD GA.
[This review was collected as part of a promotion.] MY WIFE IS VERY HAPPY WITH HER FRIGIDAIRE STOVE AND ALL OF THE FEATURES, I AM ALSO VERY HAPPY WITH ALL THE GOOD FOOD SHE COOKS.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Liked This Brand For Many Years
on November 8, 2018
Posted by: home use
from aliquippa,pa
[This review was collected as part of a promotion.] I Bought This Product A Month Ago A Very Happy With Product
I would recommend this to a friend!
Response from frigidaire.comBy Briana, Online Outreach Specialist , November 28, 2018
Hi, Home use! We appreciate your review! We are glad to hear how happy you are with your Frigidaire 30'' Electric Range. This model has a store- more storage drawer so that you will have extra space to store your cookware. If you ever have any questions regarding your appliance, please contact us directly at 1-800-374-4432, M-F 8 am to 8 pm EST. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
5
New Stove
on November 12, 2018
Posted by: Blessed1
from Greenville, FL
[This review was collected as part of a promotion.] I brought this stove a month ago. I like that it has two large eyes and a light for the oven.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poor performance
on December 16, 2018
Posted by: Angel70
from Sweetwater TN
[This review was collected as part of a promotion.] This stove is only 4 months old. It makes a weird buzzing noise everytime we use it. It's impossible to keep clean on top. Everything just streaks. Poorly made product.
No, I would not recommend this to a friend.
Response from frigidaire.comBy R'Shaye , Online Outreach Specialist , December 18, 2018
Hello, Angel70. I certainly understand your concerns regarding the noise coming from the range. We would like to gather more information regarding the noise you are experiencing. Please contact us at 1.888.203.1389 Mon-Fri 8a-8p EST.-R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
Does not maintain temperature
on April 7, 2019
Posted by: rachit
from Seattle
The cooktop keeps turning on and off. My average time to cook anything has doubled (or rather tripled) because of this. Even something basic such as cooking eggs takes a lot of time.
I need to plan 2 hours ahead before making a meal.
Highly disappointed!!
I need to plan 2 hours ahead before making a meal.
Highly disappointed!!
No, I would not recommend this to a friend.
Response from frigidaire.comBy Derrick, Online Outreach Representative, April 9, 2019
Hello, rachit.
We appreciate you for dropping in and making us aware of your recent experience.
I am disappointed to learn your range has not performed as expected. Rest assured, we make every effort to manufacture quality products.
Is your appliance properly grounded? In some cases, the incorrect voltage may affect your appliance performance.
For maximum safety, the power cord must be securely connected to an electrical outlet or junction box that is the correct voltage, is correctly polarized and properly grounded, and protected by a circuit breaker in accordance with local codes.
The voltage rating for your range should be 120V / 240V or 120V / 208V 60Hz.
I have attempted a connection with you via email to gain more insight into your recent experience.
For any immediate assistance or questions, we can be reached at 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30am-8pm EST.
Regards-
Derrick
We appreciate you for dropping in and making us aware of your recent experience.
I am disappointed to learn your range has not performed as expected. Rest assured, we make every effort to manufacture quality products.
Is your appliance properly grounded? In some cases, the incorrect voltage may affect your appliance performance.
For maximum safety, the power cord must be securely connected to an electrical outlet or junction box that is the correct voltage, is correctly polarized and properly grounded, and protected by a circuit breaker in accordance with local codes.
The voltage rating for your range should be 120V / 240V or 120V / 208V 60Hz.
I have attempted a connection with you via email to gain more insight into your recent experience.
For any immediate assistance or questions, we can be reached at 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30am-8pm EST.
Regards-
Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
2
N/A
on May 2, 2019
Posted by: None have no nickname
from Mililani Hi
Not very happy. Expected a better get quality and reliability. Less than a year from purchase, the oven door came apart.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Derrick, Online Outreach Specialist, May 3, 2019
Hi, Valued Consumer.
I appreciate you for stopping by and sharing your experience with us.
I feel awful to hear about the issue with your range.
Though no manufacturer can guarantee against repairs or service visit with any of their models, I feel awful about the experience you have encountered recently with your appliance. Rest assured, we make every effort to manufacture quality products.
I am glad to learn a tech was able to pinpoint the issue and restore your range’s oven door.
We are always grateful when our fellow Frigidaire ambassadors take the time to give us their feedback and share their experiences.
Should you need us, we can be reached at 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30am-8pm EST. Or, you may send an email to socialcare@frigidaire.com.
Best Regards-
Derrick
I appreciate you for stopping by and sharing your experience with us.
I feel awful to hear about the issue with your range.
Though no manufacturer can guarantee against repairs or service visit with any of their models, I feel awful about the experience you have encountered recently with your appliance. Rest assured, we make every effort to manufacture quality products.
I am glad to learn a tech was able to pinpoint the issue and restore your range’s oven door.
We are always grateful when our fellow Frigidaire ambassadors take the time to give us their feedback and share their experiences.
Should you need us, we can be reached at 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30am-8pm EST. Or, you may send an email to socialcare@frigidaire.com.
Best Regards-
Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
The door handle keeps falling off
on December 18, 2019
Posted by: Lisa2222
Purchased this oven 11/27/17 and like the other reviewers have said the door handle has fallen off of this oven repeatedly.
Response from frigidaire.comBy Derrick , Online Outreach Specialist, December 20, 2019
Hi, Lisa2222.
Thank you for taking a moment to share your experience with us.
I feel bad to hear your range hasn’t performed as expected. Rest assured, we make every effort to manufacture quality products.
This is not the experience we would like you to have with one of our appliances.
I would like to gather more details about your experience. Please be on the lookout for an email from us.
For any immediate assistance, you can chat with us at frigidaire.com or call us by dialing 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30 am-8pm EST.
-Derrick
Thank you for taking a moment to share your experience with us.
I feel bad to hear your range hasn’t performed as expected. Rest assured, we make every effort to manufacture quality products.
This is not the experience we would like you to have with one of our appliances.
I would like to gather more details about your experience. Please be on the lookout for an email from us.
For any immediate assistance, you can chat with us at frigidaire.com or call us by dialing 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30 am-8pm EST.
-Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
Door Handle Keeps Falling Off
on December 25, 2019
Posted by: CS Blair
Bought this 2 years ago and I had to order a new door handle within 2 months. It has repeatedly come apart every few weeks that I keep a screwdriver next to my stove for this reason. Now today it has come off twice in the same day. While trying to cook my Christmas dinner! I have left negative reviews but they seem to disappear as soon as I leave them. But, if I want to spend extra money on an extended warranty then they will fix it. DO NOT BUY THIS JUNK!
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, January 2, 2020
Oh no, CS Blair.
I am so sorry to learn of your experience with your range. Please know we value you as a customer and we apologize for your experience. We are always striving to do better in all things we do and we have customer such as you to help us along the way with your feedback. Feel free to chat with us at www.frigidaire.com or call us should you need additional assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
I am so sorry to learn of your experience with your range. Please know we value you as a customer and we apologize for your experience. We are always striving to do better in all things we do and we have customer such as you to help us along the way with your feedback. Feel free to chat with us at www.frigidaire.com or call us should you need additional assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Written by a customer while visiting frigidaire.com