Customer reviews from HRBlock
H&R Block Tax Software Basic 2017
Average customer rating
3.9
(173 Reviews)
Rating breakdown 173 reviews
5 Stars
99
4 Stars
24
3 Stars
12
2 Stars
13
1 Star
25
76%of customers recommend this product.
(
127 out of
168)
Customer Reviews for H&R Block Tax Software Basic 2017
Customer Rating
2
Too many limitations
on March 14, 2017
Posted by: andied
from canada
The software is not suitable for tax filers living outside the US. There is no form 8833 available, which is a very simple form, and the form 8938 is not implemented properly. There is no guidance to help fill in the form and the requirement to add a complete new 8938 form to add additional accounts is not the way it should be done - not the way the IRS implements "continuation sheets".
I have used online tax programs to e-file my return and those of two family members for many years (since e-filing has been available) and this is the first year I have ever had a return rejected b the IRS (and the code from the IRS offers no suggestion as to what is the error), and I will now have to mail the return.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
2
Written by a customer while visiting HRBlock
Customer Rating
1
Extremly frustrating to use. The changes will mak
on April 16, 2017
Posted by: WillneveruseHRBlockagain
from Old Bridge Township, NJ, United States
Marital status:Married
The program was changed in a way that I was not able to pay my taxes on time. THE TIME TO PREPARE THE FORM DOUBLED, THIS RUINED MY HOLIDAY WEEKEND.
Cons: Time consuming, Hard to fix issues, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
1
Big disappointment from previous years
on April 16, 2017
Posted by: Big waste of money
from Pennsylvania, United States
Marital status:Married
Been using H&R Block for the last five years - this was the worst yet - would not transfer info - had to retype everything and so many hidden costs - had to keep entering credit card info from one charge to the next will not purchase again.
Cons: Time consuming, Hard to fix issues, Hard to import
Pros: Easy to install
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
1
horrible once again
on April 17, 2017
Posted by: wv4bvyq3b4by3ytv57yt3v7t
from texas
Marital status:Single
almost impossible to correct mistakes, doesn't import from its own software.
Cons: Hard to fix issues, Hard to import
Pros: Easy to install
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
1
Pain in the butt
on April 24, 2017
Posted by: None157584
from Florida, United States
Marital status:Single
I had a simple return that required a payment and it was a pain to get a simple return filed and make a payment. I still don't know if it's gone through. I get confirmations but the money still hasn't come out of the account. I go back and try to figure out what's happened and I figure out what's happened or hasn't happened.
Cons: Time consuming, Hard to fix issues, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
1
the software missed problem with IRA deductions
on May 16, 2017
Posted by: hankii
from Wimberley, TX, United States
Marital status:Married
After filing my return, I recieved the letter from IRS telling my that I was not eligible for my IRA deduction. The HR Block did not catch this and now the IRS wants another $5600.
Either we are not eligible or the software did not make the proper statements to show that we are eligible.
Either we are not eligible or the software did not make the proper statements to show that we are eligible.
Cons: Doesn't maximize refund, Hard to fix issues
Pros: Easy to install, Easy to import
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
2
Bad experience regarding dependents
on April 15, 2015
Posted by: SkiManOkemo
from Londonderry, NH
Marital status:Married
The tax software failed to review the five tests for a dependent used by the IRS and missed the fact that our daughter earned too much money in 2014 to qualify as a dependent despite the fact that she lived with us more than half the year and is financially still very much dependent on us. The IRS rejected our return and we thought the rejection was due to identity theft because of the way the rejection was worded. We had to visit the IRS office to resolve the issue and discover that our daughter no longer qualifies as a dependent because her income was greater that the maximum allowed for a dependent.
Cons: Hard to fix issues
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Customer Rating
5
Good explanation on each step
on January 15, 2017
Posted by: William 52
from Orange Park, FL, United States
Marital status:Single
I have used H&R block for the last 5 years very satisfied
Pros: Easy to install, Easy to fix issues, Easy to prepare, Maximizes refund, Easy to import, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock