Customer reviews from iliveelectronics.com
iLive - Platinum Concierge Portable Smart Speaker with Alexa - Gray
Average customer rating
2.9
(140 Reviews)
Rating breakdown 140 reviews
5 Stars
34
4 Stars
28
3 Stars
15
2 Stars
16
1 Star
47
43%of customers recommend this product.
(
45 out of
104)
Customer Reviews for iLive - Platinum Concierge Portable Smart Speaker with Alexa - Gray
Customer Rating
2
You get what you pay for
on November 7, 2017
Posted by: Jstpshply
I was really excited about this product. I have an Echo Dot and was contemplating purchasing the more expensive Echo with speaker. This looked like a slightly less expensive alternative.
Set up was fairly easy. Once the unit connected to my internet, an update to the latest OS was performed. I was excited to see that Pandora was now an option on the phone app. Sadly, Alexa informed me that this was not option for her. Strike 1.
Not a deal breaker. I simply chose to create an account with Spotify. Once this was completed and I was able to hear some music, I found the speaker quality lacking - not much better than a cheap bluetooth speaker. Perhaps the ability to adjust bass/treble levels via the app would help. Strike 2.
While listening to Spotify, I asked Alexa to "pause" so I could answer my phone. She paused for 1 second and then proceeded to play the song once again. I tried the command several times with the same results. Strike 3.
I am returning the unit today, so cannot testify to the quality of the battery.
The concept here is admirable. However, if your speaker is not truly Alexa compatible, it shouldn't be marketed as such. I'll pay the few extra dollars to get the full experience.
Thanks for the attempt, tho! I'll be watching to see if there are future improvements.
Response from iliveelectronics.comBy November 8, 2017
Jstpshply,
Thank you so much for taking the time to leave a review. We truly love hearing from our customers. In regards to the specific issues you experienced please see the below:
1. Pandora will eventually be available with a software update. This is something all manufacturers of Alexa capable devices are waiting for from Amazon.
2. While we understand that bass and treble control would be nice, the Echo doesn't have a feature like this so we chose not to include it.
3. If she didn't pause your music it's likely that you were playing Spotify directly from your phone and not through Alexa's service, in which case she wouldn't be able to pause the music.
4. Our speaker is Alexa compatible. Amazon had to approve all of our specs, packaging, etc. for it to be badged with the Amazon Alexa logo.
Should you chose to keep the speaker, please reach out to our customer service reps and they'll happily get you all setup with the speaker so you can use Alexa with ease. 1-888-999-4215 or prodinfo@dpiinc.com
iLive Team
Thank you so much for taking the time to leave a review. We truly love hearing from our customers. In regards to the specific issues you experienced please see the below:
1. Pandora will eventually be available with a software update. This is something all manufacturers of Alexa capable devices are waiting for from Amazon.
2. While we understand that bass and treble control would be nice, the Echo doesn't have a feature like this so we chose not to include it.
3. If she didn't pause your music it's likely that you were playing Spotify directly from your phone and not through Alexa's service, in which case she wouldn't be able to pause the music.
4. Our speaker is Alexa compatible. Amazon had to approve all of our specs, packaging, etc. for it to be badged with the Amazon Alexa logo.
Should you chose to keep the speaker, please reach out to our customer service reps and they'll happily get you all setup with the speaker so you can use Alexa with ease. 1-888-999-4215 or prodinfo@dpiinc.com
iLive Team
Written by a customer while visiting iliveelectronics.com
Customer Rating
4
Rechargeable Battery Needs Improvement & use drxns
on September 13, 2017
Posted by: Jilvue
Overall this product does its job. I needed a portable unit for walking around in spaces in my home-it works. BUT Batterly life driving me crazy!! Two issues: there should be an option to keep it plugged in all the time-from my knowledge can't do this-must disconnect from power source when battery is charged so can't leave home or forget about it. Must watch over it- this is EXTREMELY ANNOYING! Secondly-does it have "battery memory" like other rechargeables? Do I recharge it after each use OR do I recharge it only when it says"battery is low"??? This usually matters for battery life-can't find answer. What I now do is walk around with it, and if wall socket near by I plug it in and listen. Sound good, it does the Alexa skills I need. Music even in bathroom sound is good. I also own two Amazon Echos...they were 3x's the price. They have a louder volume, a bit clearer tone but for the price this is a good unit, easy set up. BUT PLEASE, iLIVE Electronics, work on this battery and give better useage directions-I would pay more and then it would be a hit!!! Thanx!
Response from iliveelectronics.comBy September 14, 2017
Hi Jilvue,
Thank you for your purchase and feedback. We truly appreciate. In regards to battery, we have found that the speaker can be left plugged in as it does have over-charge protection and we're working on an updated manual to reflect this change. As for the portability of the battery life, this is something we are still working on.
Please let us know if there are any other questions or issues we can assist you with at prodinfo@dpiinc.com or 1-888-999-4215.
-iLive Support Team
Thank you for your purchase and feedback. We truly appreciate. In regards to battery, we have found that the speaker can be left plugged in as it does have over-charge protection and we're working on an updated manual to reflect this change. As for the portability of the battery life, this is something we are still working on.
Please let us know if there are any other questions or issues we can assist you with at prodinfo@dpiinc.com or 1-888-999-4215.
-iLive Support Team
Written by a customer while visiting iliveelectronics.com
Customer Rating
3
Sirrius XM not supported
on September 5, 2017
Posted by: SueS
Bought from tv shopping channel thinking this would be great to stream my Sirrius XM music via wifi. No way. Only has limited options via wifi. Guess if it was used with Bluetooth it would be able to but that defeats some of the portability. Device looks nice and easy to setup to wifi. Also Alexa feature would recognize a request for stock quote and moments later not be able to perform same request. Disappointing as this would have been setup for disabled husband to get info without needing computer access.
Response from iliveelectronics.comBy September 6, 2017
Dear SueS,
Thank you so much for your business and for taking the time to give us feedback. We understand your frustration with the Sirius XM services not currently being available. This skill was added to Amazon Alexa after we produced our speaker. That's why we're working on an update that will allow you to use Alexa to control Pandora, Spotify and Sirius XM. In the meantime, we've made it easy for you to stream these services right from our iLive WiFi app or using Bluetooth. We hope this helps ease your concerns. Please feel free to reach out to us if there's anything else we can do for you at prodinfo@dpiinc.com or 1-888-999-4215.
-iLive Support Team
Thank you so much for your business and for taking the time to give us feedback. We understand your frustration with the Sirius XM services not currently being available. This skill was added to Amazon Alexa after we produced our speaker. That's why we're working on an update that will allow you to use Alexa to control Pandora, Spotify and Sirius XM. In the meantime, we've made it easy for you to stream these services right from our iLive WiFi app or using Bluetooth. We hope this helps ease your concerns. Please feel free to reach out to us if there's anything else we can do for you at prodinfo@dpiinc.com or 1-888-999-4215.
-iLive Support Team
Written by a customer while visiting iliveelectronics.com
Customer Rating
3
Ilive concierge Platinum
on August 26, 2017
Posted by: Nbajam
I bought this speaker to start up my smart home life without going out and spending over 100$ and let me tell you this is a no brainer if you have smart electronics controllable by Alexa this will cover you. but if you want to listen to music look elsewhere because this speakers sound quality is terrible but still better than the echo dot.also it can't do some of Amazon echoes functionalitys like calling another echo.and even though this is portable the battery is very low at full charge it would last me about 1hr at 100% and 2hrs at 50%.overall a decent little speaker for beginners.
Response from iliveelectronics.comBy August 27, 2017
Nbajam,
Thank you so much for your business and taking the time to leave us a review. If playing music through WiFi the speaker will use a lot more power compared to listening through Bluetooth, so staying plugged in when using WiFi and not needing portability is recommended. We hope this helps. Please let us know if there's anything we can do for you.
-iLive Support Team
Thank you so much for your business and taking the time to leave us a review. If playing music through WiFi the speaker will use a lot more power compared to listening through Bluetooth, so staying plugged in when using WiFi and not needing portability is recommended. We hope this helps. Please let us know if there's anything we can do for you.
-iLive Support Team
Written by a customer while visiting iliveelectronics.com