Customer reviews from iliveelectronics.com
iLive - Platinum Concierge Portable Smart Speaker with Alexa - Gray
Average customer rating
2.9
(140 Reviews)
Rating breakdown 140 reviews
5 Stars
34
4 Stars
28
3 Stars
15
2 Stars
16
1 Star
47
43%of customers recommend this product.
(
45 out of
104)
Customer Reviews for iLive - Platinum Concierge Portable Smart Speaker with Alexa - Gray
Customer Rating
3
It's OK
on November 27, 2017
Posted by: Sheri
I'm a little sorry about this purchase. The sound for music isn't so great. I DO wish it had come w\the adapter that I see that is SOLD for extra, this way there is a choice, & we ALL love choices. I don't even know if I can use any adapters that I already have.
Response from iliveelectronics.comBy November 28, 2017
Hi Sheri,
Thanks for leaving us your feedback. We're sorry you are disappointed that this doesn't come with an adapter. Any adapter that uses a standard USB cord should be able to charge your device (most phone adapters etc. should work). Please let us know if this is helpful or if you'd like to speak with us further please contact us at 1-888-999-4215 or prodinfo@dpiinc.com.
iLive
Thanks for leaving us your feedback. We're sorry you are disappointed that this doesn't come with an adapter. Any adapter that uses a standard USB cord should be able to charge your device (most phone adapters etc. should work). Please let us know if this is helpful or if you'd like to speak with us further please contact us at 1-888-999-4215 or prodinfo@dpiinc.com.
iLive
Written by a customer while visiting iliveelectronics.com
Customer Rating
4
Platinum Conceirge
on November 27, 2017
Posted by: Anonymous
First product of this kind i have ever purchased seems to do all that is advertised but the battery life is miserable, instructions are vague, charge light stays on constantly when charging, never goes off until charger is unplugged. Portability is an issue unless you can plug it into a power source, probably look to upgrade in the future. Definitely entry level.
Written by a customer while visiting iliveelectronics.com
Customer Rating
2
no support
on November 26, 2017
Posted by: mike
Here it is november 26th. i see Pandora still isn't supported . Have to use the phone app . For the price i expected more
Response from iliveelectronics.comBy November 27, 2017
Mike,
We understand your frustration with the lack of Pandora and want to assure you that we are still working to get Pandora/Spotify supported on this speaker. We will update customers as soon as it is available.
iLive
We understand your frustration with the lack of Pandora and want to assure you that we are still working to get Pandora/Spotify supported on this speaker. We will update customers as soon as it is available.
iLive
Written by a customer while visiting iliveelectronics.com
Customer Rating
3
Kali
on November 25, 2017
Posted by: Kali
Disappointed about the battery life but it was expected based on the reviews.
I’ll be returning the speaker because I cannot ask it to play Spotify, the app is not supported and that is the main reason I wanted a smart speaker was to control music through that app. Very disappointed that the speaker doesn’t support one of the most popular music apps.
Response from iliveelectronics.comBy November 26, 2017
Kali,
Thanks for the review. We completely understand your frustration with being unable to play Spotify. We are working on an update that will allow a connection. We will be sure to let customers know when this update is available.
iLive
Thanks for the review. We completely understand your frustration with being unable to play Spotify. We are working on an update that will allow a connection. We will be sure to let customers know when this update is available.
iLive
Written by a customer while visiting iliveelectronics.com
Customer Rating
4
Settings
on November 25, 2017
Posted by: Anonymous
It might be just me but the app does not help much. For example I’m on the ET zone every time I asked Alexa what time is it she would go three hours ahead. They so go into settings to change but you can not.
Response from iliveelectronics.comBy November 26, 2017
Jessica,
From the Alexa app you can go to settings, select the device name (this will be Concierge) and select the device time zone. This link may help you: https://www.amazon.com/gp/help/customer/display.html?nodeId=201601980
If you need further assistance, please don't hesitate to reach out as we'd be happy to help: 1-888-999-4215 or prodinfo@dpiinc.com.
iLive
From the Alexa app you can go to settings, select the device name (this will be Concierge) and select the device time zone. This link may help you: https://www.amazon.com/gp/help/customer/display.html?nodeId=201601980
If you need further assistance, please don't hesitate to reach out as we'd be happy to help: 1-888-999-4215 or prodinfo@dpiinc.com.
iLive
Written by a customer while visiting iliveelectronics.com
Customer Rating
2
Nice Price, weak quality
on November 20, 2017
Posted by: Ken J
These devices paired fine, sound nice, BUT don't integrate into home automation systems like a regular Alexa, and the Micro USB connections are a horrible idea. They should have opted for something more durable like a Lightning connection or something. Bought 6 units (the max), and now have two that are dead because the Micro USB adapters are so fragile! Very disappointed.
Response from iliveelectronics.comBy November 21, 2017
Ken,
We're very sorry to heard the adapters didn't work out. We'd be happy to assist you in a warranty order for more adapters at 1-888-999-4215 or partsinfo@dpiinc.com. If you are no longer under warranty, we may still be able to help resolve this issue. We look forward to assisting you.
iLive
We're very sorry to heard the adapters didn't work out. We'd be happy to assist you in a warranty order for more adapters at 1-888-999-4215 or partsinfo@dpiinc.com. If you are no longer under warranty, we may still be able to help resolve this issue. We look forward to assisting you.
iLive
Written by a customer while visiting iliveelectronics.com
Customer Rating
3
Hmmm
on November 12, 2017
Posted by: Anonymous
Hmmm overall not a bad deal. Wish this model supported making calls and messaging..
Not sure I would have bought this unit knowing it would not make calls..
Written by a customer while visiting iliveelectronics.com
Customer Rating
4
Pandora and Tidal
on November 11, 2017
Posted by: Keiontae
Sure wished I could use Alexa commands for Tidal and Pandora.... great speaker nice sound quality however not being able to use the voice commands to play my music from both apps that re previously downloaded sure do sucks.
Response from iliveelectronics.comBy November 12, 2017
Keiontae, we understand your frustration. Amazon is currently working on an update to release to retailers like us who've made an Alexa enabled speaker that will allow these features to work. We hope they are swift in releasing this update and customers like you can enjoy the music streaming services you're accustomed to once again. Thank you for your review and understanding.
Written by a customer while visiting iliveelectronics.com