Customer reviews from iliveelectronics.com
iLive - Platinum Concierge Portable Smart Speaker with Alexa - Gray
Average customer rating
2.9
(140 Reviews)
Rating breakdown 140 reviews
5 Stars
34
4 Stars
28
3 Stars
15
2 Stars
16
1 Star
47
43%of customers recommend this product.
(
45 out of
104)
Customer Reviews for iLive - Platinum Concierge Portable Smart Speaker with Alexa - Gray
Customer Rating
3
I like the speaker but having some issues
on December 28, 2017
Posted by: Meandmy3
My daughter received the ilive platinum speaker as a Christmas gift and she has been using it fine with only issue being the battery life. Last night i suggested after the speaker going completely dead to try charging it overnight plugged in around 11pm and unplugged around 4am when i woke up, now speaker wont turn on at all shows red light when connected to charger but still wont turn on while connected to charger either. Very frustrating. My daughter is autistic so she likes to use the Alexa for easy ways thru her favorite apps and music.
Response from iliveelectronics.comBy December 29, 2017
Meandmy3,
If you could give us a call at 1-888-999-4215 we can better assist you with the battery issue. We're sorry for the inconvenience and look forward to helping you.
iLive
If you could give us a call at 1-888-999-4215 we can better assist you with the battery issue. We're sorry for the inconvenience and look forward to helping you.
iLive
Written by a customer while visiting iliveelectronics.com
Customer Rating
3
I really really want to give it 5 stars
on December 28, 2017
Posted by: Gabriel
I really love the device and all it can do but musically I feel where it lacks I had even bought a Spotify premium so that I could play my songs on it but when I ask to play a song through Spotify it say "Spotify music is not supported on the device" please patch/fix/update it please it literally does everything else but that if it could play the song that I ask for it to play this could even be better then the Amazon echo; it's all there it just need this so please please fix!!?
Response from iliveelectronics.comBy December 29, 2017
Gabriel,
We are expecting a Spotify update shortly after the new year. When the update is available we will display this on the product page, so please check back with us and be sure to update the apps should your phone alert you before we do. We do appreciate the feedback and your business. Let us know if you need anything else.
iLive
We are expecting a Spotify update shortly after the new year. When the update is available we will display this on the product page, so please check back with us and be sure to update the apps should your phone alert you before we do. We do appreciate the feedback and your business. Let us know if you need anything else.
iLive
Written by a customer while visiting iliveelectronics.com
Customer Rating
5
Drop in
on December 27, 2017
Posted by: Chris
Purchased 3 for each child. Music commands work great. Sound is great. Is there a way to “drop in” to each device from my Echo?
Response from iliveelectronics.comBy December 28, 2017
Chris,
Thank you for the feedback. We are glad to hear you are enjoying the speakers. At this time, Amazon doesn't allow third party devices to use drop in or messaging, so there is no way for you to do this from your Echo to our speakers. Let us know if you have any other questions.
iLive
Thank you for the feedback. We are glad to hear you are enjoying the speakers. At this time, Amazon doesn't allow third party devices to use drop in or messaging, so there is no way for you to do this from your Echo to our speakers. Let us know if you have any other questions.
iLive
Written by a customer while visiting iliveelectronics.com
Customer Rating
1
Don't waste your money
on December 26, 2017
Posted by: Bob
I am a technically competent person but could not get this device working after 2 hours of trying. I follow the instructions and as soon as it completes the speaker says lost connection to wifi. I gave up and am hoping to be able to return it.
Response from iliveelectronics.comBy December 27, 2017
Bob,
Since you've posed this question, we have updated our app in the app stores. Please update your app and try connecting the speaker again. If you still have problems, contact us at 1-888-999-4215.
iLive
Since you've posed this question, we have updated our app in the app stores. Please update your app and try connecting the speaker again. If you still have problems, contact us at 1-888-999-4215.
iLive
Written by a customer while visiting iliveelectronics.com
Customer Rating
2
No Connection
on December 25, 2017
Posted by: Frustrated
It connected for about a day, now it won't connect at all. Followed all the instructions and prompts but still nothing. Not worth the money paid for it.
Response from iliveelectronics.comBy December 26, 2017
Dear customer,
Thank you for your review. Please contact customer service for assistance. 1-888-999-4215.
iLive
Thank you for your review. Please contact customer service for assistance. 1-888-999-4215.
iLive
Written by a customer while visiting iliveelectronics.com
Customer Rating
4
SIRIUS XM NOT SUPPORTED
on December 17, 2017
Posted by: BillB
This device will not stream sirius xm, I hope in the future this feature will be added
Response from iliveelectronics.comBy December 18, 2017
BillB, Sirius XM services were added to Amazon Alexa post production of our speaker. We are working on adding this service and will update customers as soon as it is available.
Written by a customer while visiting iliveelectronics.com
Customer Rating
4
Different wake up commands
on December 5, 2017
Posted by: MW
Hi, I'm getting used to the speakers and still like them. Unfortunately, the one in my front room operates when I talk to the one in my den. Can the wake word be changed so only the one I want to play responds when I say it?
Response from iliveelectronics.comBy December 6, 2017
MW, thank you for your question. For third party Alexa devices, the wake word isn't able to be changed. We're sorry for the inconvenience. Please let us if there is anything else we can do to help.
Written by a customer while visiting iliveelectronics.com
Customer Rating
4
You are almost there
on November 28, 2017
Posted by: Anonymous
First, it is refreshing and very cool that ILive tries to respond to the various comments. That in itself says a lot.
I purchased three units this weekend as a sort of try out. I like them. A lot. But, I'm not quite ready to enthusiastically recommend them to friends because:
1. Battery life -- Far too short. I put the speakers in different rooms in my house right after I got them, and enjoyed a little music before I turned them off to go to bed. It is more than a bit disconcerting (frightening) to be jolted awake a couple of hours later by poltergeists-like, disembodied mechanical "moaning" echoing throughout the house because the batteries have gotten low. Hope you can come up with a fix that can keep them powered at least through the night.
2. Sound -- decent, but needs more bass and perhaps a variety of sound fields. I understand the Echo doesn't have it, but could you develop a fix through your app?
3. Making/receiving phone calls -- Is there an expectation that that function will become available to you?
As I said, I like the speakers, but a couple of tweaks and wow.
Response from iliveelectronics.comBy November 29, 2017
MW,
Thanks for trying out our speakers and we greatly appreciate the feedback.
1. As far as battery life through the night, the only fix we have right now would be to keep them plugged in to avoid this. If you find that they aren't holding a charge at all, then we'd suggest talking with our tech support to see about an exchange (1-888-999-4215).
2. We currently do not have plans to add additional sound fields via the app. But I will gladly pass on this feedback to our development team.
3. Phone calls are most likely going to remain exclusive to Amazon themselves. Should they open it up to manufacturers we will certainly be interesting in creating a product that can support it.
iLive
Thanks for trying out our speakers and we greatly appreciate the feedback.
1. As far as battery life through the night, the only fix we have right now would be to keep them plugged in to avoid this. If you find that they aren't holding a charge at all, then we'd suggest talking with our tech support to see about an exchange (1-888-999-4215).
2. We currently do not have plans to add additional sound fields via the app. But I will gladly pass on this feedback to our development team.
3. Phone calls are most likely going to remain exclusive to Amazon themselves. Should they open it up to manufacturers we will certainly be interesting in creating a product that can support it.
iLive
Written by a customer while visiting iliveelectronics.com