Customer reviews from iliveelectronics.com
iLive - Platinum Concierge Portable Smart Speaker with Alexa - Gray
Average customer rating
2.9
(140 Reviews)
Rating breakdown 140 reviews
5 Stars
34
4 Stars
28
3 Stars
15
2 Stars
16
1 Star
47
43%of customers recommend this product.
(
45 out of
104)
Customer Reviews for iLive - Platinum Concierge Portable Smart Speaker with Alexa - Gray
Posted by: Eva $
Gender:Female
Verified Purchase:Yes
I love this wireless speakers because of the features that the Amazon speaker does not have such as: Amazon's speaker is not wireless, the privacy button is an awesome feature and it has an on and off button that Amazon doen't have.
I would recommend this to a friend!
Written by a customer while visiting iliveelectronics.com
Customer Rating
3
Alexa
on January 13, 2018
Posted by: Jenny2314
For the first three days my Alexa worked great. Then I left it plugged in and now it no longer turns on I’m not sure why. I plugged it in and it has the red light and I hit the power button nothing happens. I’m disappointed I was only able to use it for three days.
Response from iliveelectronics.comBy January 14, 2018
Jenny2314,
A solid red light on the charging LED would indicate that it needs to charge. Depending on how soon after you plugged it in and pressed the power button, you may need to give it more time. If you proceed to have issues, please give us a call and we'd be happy to work with you on an exchange so you have a working, charging speaker. 1-888-999-4215.
iLive
A solid red light on the charging LED would indicate that it needs to charge. Depending on how soon after you plugged it in and pressed the power button, you may need to give it more time. If you proceed to have issues, please give us a call and we'd be happy to work with you on an exchange so you have a working, charging speaker. 1-888-999-4215.
iLive
Written by a customer while visiting iliveelectronics.com
Customer Rating
1
aux,BT and wifi mode
on January 5, 2018
Posted by: confused
Can someone tell me how this works? It looks like if I am in this mode, I can't voice play anything nor access Alexa?
The aux also does not support any external speakers? I really need info on this please.
Because I am very disappointed with what I found out. Can I still return this if I threw away the box and receipt?
Response from iliveelectronics.comBy January 6, 2018
Dear customer,
If you're in Wi-Fi mode, but can't access Alexa, make sure you have downloaded the Amazon Alexa app and logged into your account or created a new account. You can't use Alexa Voice Services if you aren't logged into an Amazon account. You will then need to download the iLive Wi-Fi app, which will walk you through how to connect the speaker to Wi-Fi. The speaker and device you are using must both be on the same Wi-Fi Network.
The aux in is for connecting non-Bluetooth/Wi-Fi devices.
If you are still confused our customer service team would be happy to assist you at 1-888-999-4215.
If you're in Wi-Fi mode, but can't access Alexa, make sure you have downloaded the Amazon Alexa app and logged into your account or created a new account. You can't use Alexa Voice Services if you aren't logged into an Amazon account. You will then need to download the iLive Wi-Fi app, which will walk you through how to connect the speaker to Wi-Fi. The speaker and device you are using must both be on the same Wi-Fi Network.
The aux in is for connecting non-Bluetooth/Wi-Fi devices.
If you are still confused our customer service team would be happy to assist you at 1-888-999-4215.
Written by a customer while visiting iliveelectronics.com
Customer Rating
4
Routines
on January 2, 2018
Posted by: Kolby
Giving to me as a Christmas gift. The speaker sounds is pretty decent, but I am a little upset that I can’t “drop in” on other contact alexa thru the speaker but it will do it there the app on my phone...Not the same though. I also am wondering why is it that when I try to set up “Routines” it asks me to choose a device, but my iLive speaker does not show up as an option
Response from iliveelectronics.comBy January 3, 2018
Kolby,
Currently, third party Alexa enabled devices don't have access to Routines. Amazon has kept this and a few other features exclusive to their ecosystem. However, all the functions of what you might set up as a routine are accessible. For example:
Example: “Alexa, Good morning”
Routine: Reads flash news, traffic report, and turns on coffee pot.
Enabled: “Alexa, turn on Coffee” “Alexa, Read flash briefing” “Alexa, Traffic report”
Let us know if we can help further. 1-888-999-4215
iLive
Currently, third party Alexa enabled devices don't have access to Routines. Amazon has kept this and a few other features exclusive to their ecosystem. However, all the functions of what you might set up as a routine are accessible. For example:
Example: “Alexa, Good morning”
Routine: Reads flash news, traffic report, and turns on coffee pot.
Enabled: “Alexa, turn on Coffee” “Alexa, Read flash briefing” “Alexa, Traffic report”
Let us know if we can help further. 1-888-999-4215
iLive
Written by a customer while visiting iliveelectronics.com
Customer Rating
4
Alexa won’t work
on December 31, 2017
Posted by: Susan
This speaker has great sound but I can’t get Amazon Alexa to work on it. How do I get Alexa to work?
Response from iliveelectronics.comBy January 1, 2018
Susan,
Download the iLive WiFi app from the Google Play Store or the Apple App Store and the app will walk you through getting the speaker setup for WiFi so you can use Alexa. If you have difficulty, feel free to contact us so we can walk you through it at 1-888-999-4215 or prodinfo@dpiinc.com.
iLive
Download the iLive WiFi app from the Google Play Store or the Apple App Store and the app will walk you through getting the speaker setup for WiFi so you can use Alexa. If you have difficulty, feel free to contact us so we can walk you through it at 1-888-999-4215 or prodinfo@dpiinc.com.
iLive
Written by a customer while visiting iliveelectronics.com
Customer Rating
4
Confused
on December 30, 2017
Posted by: Brandon
Very cool product not bad at all, but can’t figure out how to connect the device to Amazon Music?
Response from iliveelectronics.comBy December 31, 2017
Brandon,
Within your Amazon Alexa App, under Settings/ Music and Media you can connect your Amazon music and other streaming music services. Once these are setup, just ask, "Alexa, play classical music on Amazon Music." Let us know if you have more questions.
iLive
Within your Amazon Alexa App, under Settings/ Music and Media you can connect your Amazon music and other streaming music services. Once these are setup, just ask, "Alexa, play classical music on Amazon Music." Let us know if you have more questions.
iLive
Written by a customer while visiting iliveelectronics.com
Customer Rating
2
Live app
on December 30, 2017
Posted by: Tom
Can only use my speaker in blue tooth mode will not pair with wi-fi mode need to fix your live app
Response from iliveelectronics.comBy December 31, 2017
Tom,
Please be sure you have the latest version of the app and if you still have issues connecting, our customer service team can walk you through setup easily. 1-888-999-4215 or prodinfo@dpiinc.com
iLive
Please be sure you have the latest version of the app and if you still have issues connecting, our customer service team can walk you through setup easily. 1-888-999-4215 or prodinfo@dpiinc.com
iLive
Written by a customer while visiting iliveelectronics.com
Customer Rating
4
Good speaker, tough integration
on December 28, 2017
Posted by: DoubleU
I received this speaker for Christmas and have been enjoying it thus far, I have had little issues with it. However, the Alexa commands for the speaker seem to be lacking. When asking the speaker to play music, specifically Spotify, it responds with a message that Spotify is not supported on the device. The only way to play music is using my phone through Spotify connect.
I would like to be able to ask my speaker to play specific artists in my Spotify library, and to be able to requests music without the use of my phone.
Other than that, great product
Response from iliveelectronics.comBy December 29, 2017
DoubleU,
Thank you so much for the feedback. We are currently working on an update that's due to release after the new year (2018) that will allow Spotify to stream through our speaker. We're sorry for the inconvenience in the meantime and would ask that you check back here for updates as well as check for updates on the app.
iLive
Thank you so much for the feedback. We are currently working on an update that's due to release after the new year (2018) that will allow Spotify to stream through our speaker. We're sorry for the inconvenience in the meantime and would ask that you check back here for updates as well as check for updates on the app.
iLive
Written by a customer while visiting iliveelectronics.com