Hi there.

I’m sorry you’ve run into such difficulty with your printer. I can’t tell from your brief review what specific problems you’ve encountered, but your frustration is clear. I want to help you resolve whatever issues you face, so I’ll suggest some resources aimed at making that happen.

First, for help solving problems, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including connectivity, print quality and operating-system compatibility. Visit that page here:
- support.hp.com/us-en/help/printer

In addition, you might benefit from a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. Find that tool here:
- support.hp.com/us-en/help/printscandoctor

For more help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, the main user manual and software updates here:
- support.hp.com/us-en/product/model/11262035

If you need further assistance with anything, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support