Customer reviews from Samsung US
Samsung - 43" Class - LED - LS003 Series - 2160p - Smart - 4K UHD TV with HDR
Average customer rating
3
(3 Reviews)
Rating breakdown 3 reviews
5 Stars
1
4 Stars
0
3 Stars
1
2 Stars
0
1 Star
1
33%of customers recommend this product.
(
1 out of
3)
Customer Reviews for Samsung - 43" Class - LED - LS003 Series - 2160p - Smart - 4K UHD TV with HDR
Customer Rating
3
Form and Feature are great, still some challenges
on March 24, 2018
Posted by: JRichmond
from VA
Expertise:Intermediate
The frame picture selection and advance features are great. Two things would keep me from recommending it: 1) The installation is challenging due to a great screw design, but a head that strips as soon as one starts to tighten them. To move the TV will now require a complex changeover and new screws. Was impressed by the engineering of the brackets at first, but no longer. 2) The screen/glass is more reflective than expected. Need to keep the room very dark to not see reflection of lights. Unless the "picture frame" feature is a must have, opt for other models that will attach to the wall just as well. Sound is average, and one wouldn't put a sound bar below a picture frame, so options are limited to improve the issue.
Pros: Lightweight, frame feature, multiple picture options, cable box integration/universal remote
Cons: Did not meet expectations, install hardware, glass reflections
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
One problem
on January 11, 2018
Posted by: alek
from Columbus, OH, USA
Hi , I have problem I can not register my TV on my Samsung account, some mistake occurs although I enter the correct serial number...?
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Great concept, poor execution
on April 22, 2018
Posted by: vmma
Picture and sound are above average, but should be stunning at this price point. Art mode not as good as advertised, but nice enough. Art mode settings are apparently controlled via the Smart View app which requires the TV to be connected to wifi, does not work with a hard wired network connection. The wifi will never connect on my TV even though other devices in the same location connect without any problems. Displaying personal photos also requires smart view app. Two of the main features prompting purchase do not work without wifi, thus my disappointment.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
1
Response from Samsung USBy -Samsung Ambassador, OBA, April 24, 2018
vmma,
Thank you for purchasing the Samsung Frame TV. I am sorry to hear that you did not experience the full potential of the Art mode.
Please know that WiFi is not required for using the Smartview app. You can control and adjust the Art mode via the app as long as the TV is connected to the same network that broadcasts the Wi-Fi signal to your mobile devices.
The frame also offers users the option to upload and display personal photos onto the TV via a USB thumb drive.
Here is the link to a "How-To" guide for your reference:
https://www.samsung.com/us/support/answer/ANS00076727/
If there is anything we can do to further assist and improve your 1-star user experience with The Frame, please do let us know by contacting Samsung Customer Support via the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your feedback. We hope to hear from you soon.
-Samsung Ambassador
Thank you for purchasing the Samsung Frame TV. I am sorry to hear that you did not experience the full potential of the Art mode.
Please know that WiFi is not required for using the Smartview app. You can control and adjust the Art mode via the app as long as the TV is connected to the same network that broadcasts the Wi-Fi signal to your mobile devices.
The frame also offers users the option to upload and display personal photos onto the TV via a USB thumb drive.
Here is the link to a "How-To" guide for your reference:
https://www.samsung.com/us/support/answer/ANS00076727/
If there is anything we can do to further assist and improve your 1-star user experience with The Frame, please do let us know by contacting Samsung Customer Support via the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your feedback. We hope to hear from you soon.
-Samsung Ambassador
Written by a customer while visiting Samsung US