Customer reviews from kitchenaid.com
KitchenAid - 4.1 Cu. Ft. Self-Cleaning Freestanding Dual Fuel Convection Range - Imperial Black
Average customer rating
4.6
(132 Reviews)
Rating breakdown 132 reviews
5 Stars
99
4 Stars
20
3 Stars
5
2 Stars
7
1 Star
1
90%of customers recommend this product.
(
108 out of
120)
Customer Reviews for KitchenAid - 4.1 Cu. Ft. Self-Cleaning Freestanding Dual Fuel Convection Range - Imperial Black
Customer Rating
5
Very robust, beautiful and great performance
on March 28, 2023
Posted by: Rafael Uberti
from Saint Joseph, MI
[This review was collected as part of a promotion.] I loved the product, it gives a special touch to my kitchen, I feel like an international chef :)
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Gorgeous but hard to keep clean
on March 31, 2023
Posted by: Shabnam V Sadri
from Irvine, CA
[This review was collected as part of a promotion.] We got this gorgeous and powerful high performance range about 6 weeks ago. It works great, but we still haven't figured out how to clean the cooktop grates or the burner tops. They stain quickly and deeply. We have tried many cleaning techniques and products with no results.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Beautiful but Fragile
on July 5, 2023
Posted by: Bee01
from Toronto, ON
This range is beautiful and functional EXCEPT the wok grates are extremely fragile. Of the two, one cracked and the other broke clean in half in less than a year of having it. I have seen this complaint after the fact unfortunately. It should be considered a defect and addressed by KitchenAid. One would assume that for such a high end appliance, the quality would be reflective of the cost. Be prepared to be replacing them regularly, hence the 2 star rating. Other than that, no complaints. Definitely a beauty.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy JAYAM, CA SOCIAL, August 4, 2023
Bee01! We are so sorry for the issues you have experienced with your KitchenAid range! We sincerely apologize for this. You are a valued KitchenAid customer, and we would like to help you. Please email us at canadasocial@kitchenaid.com with the model and serial number of your appliance, your phone number, and include Review ID 271262361. We look forward to hearing from you, and we hope you have a wonderful day! ~ Angie
Written by a customer while visiting kitchenaid.com
Customer Rating
2
broken out of the box
on September 29, 2023
Posted by: really disapointed
from pelham nh 03076
[This review was collected as part of a promotion.] the small burner is defective and can not be adjusted, as the top burners are use lowed metal bangs and crunches seems the black surface deforms and bangs as you cook and when it cools it does the same. Service was requested and now have to wait almost a month. Willing to see if it improves after service.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Marcos O, Social Care, September 29, 2023
Thank you for sharing your experience with us,really disapointed. We apologize for the concerns that you are experiencing with your range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram https://www.instagram.com/kitchenaidusa/ . When responding please include your contact information and reference Case # 403930.
We look forward to speaking with you.
We look forward to speaking with you.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Not convinced it is worth the price tag
on October 15, 2023
Posted by: Topset
from Toronto, Canada
[This review was collected as part of a promotion.] We've had this range for over a year now and we rate it as average as compared to other ranges we've had in the past. Some of the main criticisms are the difficulties cleaning any spill on the enamel on the stove (which results in permanent spots), uneven heat in the oven and fairly noisy oven fan.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy CA SOCIAL CARE, October 16, 2023
Hello, Topset! We are so sorry we have let you down. KitchenAid takes pride in our products and service and we are so sorry we did not meet those expectations. We would love to look into this for you! Kindly send us an e-mail at Canadasocial@KitchenAid.com with your model and serial number, your phone number, and your review ID (274520145). We look forward to hearing from you! -Justine
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Possible tech challenges
on February 20, 2024
Posted by: DaBomb1
from Alberta
[This review was collected as part of a promotion.] I personally don’t like or believe it’s necessary to have wifi connectivity for appliances. I purchased this range on it’s own non-tech merits and so far quite pleased with the performance. However, now finding useful features only available on the app and not on the range itself. Okay, KA that’s not a cool move. The app should only be to enhance for those that choose to and not have features only available on the app itself. No surprise I have yet to get it to connected and consider myself to be quite tech savvy and comfortable with network setups. I have an Open service ticket with KA to resolve. KA if you are going to offer it let’s make sure it works seamlessly before commercializing it to consumers.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy CA SOCIAL CARE, February 22, 2024
Hello! We are so sorry to hear this has happened. We do not intend for any of our customers to have to experience these types of issues! If there is anything further we can assist with, please send us an email at canadasocial@KitchenAid.com with your model and serial number, your phone number, and your review ID (278394324). Take care! -Justine
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Comershel grade
on April 19, 2024
Posted by: Rex 1987
from Clinton sc
So far I love this range
Well built I love it so much
Well built I love it so much
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
New mountain cabin kitchen
on June 13, 2024
Posted by: Joe6Pack
from Santa Barbara CA
[This review was collected as part of a promotion.] I am very pleased with my all KitchenAid kitchen...
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com