Customer reviews from otterbox.com
OtterBox - Commuter Case for Samsung Galaxy Note8 - Ballet way
Average customer rating
4.3
(101 Reviews)
Rating breakdown 101 reviews
5 Stars
65
4 Stars
17
3 Stars
8
2 Stars
5
1 Star
6
87%of customers recommend this product.
(
82 out of
94)
Customer Reviews for OtterBox - Commuter Case for Samsung Galaxy Note8 - Ballet way
Customer Rating
3
Good case but not good on the curved screens.
on January 13, 2018
Posted by: corneileous76
Verified Purchase:Yes
It’s hard to give such a non-positive review considering I use Otterbox products on every phone I buy but I bought this case for my mom to use on her Note 8. Ended up having to return the case because the extreme curvature on the screen was causing too much of a concern to the expensive tempered glass screen protector. The sides of the case dipped down too far, way below the edge of the screen protector leaving an unprotected portion of the screen exposed and inviting the screen protector to being easily lifted off. I realize that because of that curved screen, it’s very difficult to find the right combination of case/screen protector but this case for this phone doesn’t leave much option.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 15, 2018
Hey there corneileous76,
Thanks for being such a loyal fan of OtterBox, and we sincerely apologize that the Galaxy Note 8 Commuter series doesn't seem to be meeting the Otter standard that you're used to. Were you using this case in conjunction with our Alpha Glass? Unfortunately, we are unable to test our products with third-party accessories, so we can only guarantee a perfect fit with our own screen protector. Had you contacted us, we would have loved to troubleshoot the issue, but we certainly understand your decision to return the product. We sincerely hope that this experience does not turn you away from OtterBox for good, and if you have any further questions, don't hesitate to call our wonderful Otters at 1-855-688-7269. They'll be delighted to assist you!
Cheers,
OtterBox Customer Service Team
Thanks for being such a loyal fan of OtterBox, and we sincerely apologize that the Galaxy Note 8 Commuter series doesn't seem to be meeting the Otter standard that you're used to. Were you using this case in conjunction with our Alpha Glass? Unfortunately, we are unable to test our products with third-party accessories, so we can only guarantee a perfect fit with our own screen protector. Had you contacted us, we would have loved to troubleshoot the issue, but we certainly understand your decision to return the product. We sincerely hope that this experience does not turn you away from OtterBox for good, and if you have any further questions, don't hesitate to call our wonderful Otters at 1-855-688-7269. They'll be delighted to assist you!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Samsung Junkie
Verified Purchase:Yes
A thousand dollar phone requires a thousand dollar protector
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Satkowski3
Verified Purchase:Yes
The rubber part is dirty and won't come clean no matter what it is cleaned with.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, February 9, 2018
Hey Satkowski3,
Although we're happy to hear that your Galaxy Note 8 is safe under the Commuter's wing, we're sorry that the case looks a little rough! We typically recommend a reliable dose of soap and water for case maintenance, but it doesn't sound like that is doing the trick, so please feel welcome to call our tidy Otters at 1-855-688-7269. They'll be more than happy to clean things up with a warranty replacement!
Best,
OtterBox Customer Service Team
Although we're happy to hear that your Galaxy Note 8 is safe under the Commuter's wing, we're sorry that the case looks a little rough! We typically recommend a reliable dose of soap and water for case maintenance, but it doesn't sound like that is doing the trick, so please feel welcome to call our tidy Otters at 1-855-688-7269. They'll be more than happy to clean things up with a warranty replacement!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Kaylajgardner96
Verified Purchase:Yes
So I purchased this early because I preordered the note 8. Luckily it came super early because so did my note! It came 9 days before release date! Super pleased and happy with thus case. Works well with my zagg glass screen protector too. Can't go wrong with otterbox. Super slim yet protective.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: John
Verified Purchase:Yes
I buy Otterbox because I drop my phone and I don't like having a cracked screen. The two days I had the Note8 and didn't have an Otterbox were sheer terror. The day after I got my Commuter, I drop the phone, face first into concrete by accident. Picked it up with confidence and sure enough, not a scratch. This Otterbox replaced the one my Galaxy Mega was encased in for four years and I'm certain this Note8 will be as unscathed as the Mega was.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: bipink
Verified Purchase:Yes
I just love the otterbox cases. I tend to drop my phone A LOT. Otterbox is my go to for protection. The case is sleek and the color is cute!! Only down side is it doesn't fit well with a tempered glass screen protector.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Solid case, but color is somewhat misleading!
on September 20, 2017
Posted by: Devin
Verified Purchase:Yes
As far as function goes, this case is great. Does a good job providing protection, while being as minimal and attractive as possible.
The only suggestion I have for the people at otter box is to make the colors in the photo online more indicative of the actual case colors. I was expecting gray and dark blue, and what I got was blue and darker blue. It still looks great, but is not technically what I was hoping for.
The only suggestion I have for the people at otter box is to make the colors in the photo online more indicative of the actual case colors. I was expecting gray and dark blue, and what I got was blue and darker blue. It still looks great, but is not technically what I was hoping for.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: CLDT
Verified Purchase:Yes
I love the skin case. My phone feels well protected without the bulk. I also love the color!
Written by a customer while visiting otterbox.com