Customer reviews from Samsung US
Samsung - Chef Collection 30" Induction Cooktop
Average customer rating
3
(3 Reviews)
Rating breakdown 3 reviews
5 Stars
1
4 Stars
0
3 Stars
1
2 Stars
0
1 Star
1
0%of customers recommend this product.
(
0 out of
2)
Customer Reviews for Samsung - Chef Collection 30" Induction Cooktop
Customer Rating
3
Beautiful and cooks well, but "neat" chefs beware!
on December 14, 2018
Posted by: dobeman73
from Atlanta, GA
Expertise:Intermediate
I've had this cooktop for about a year and a half I guess. Overall, I love it. It does everything it's supposed to do and the noise is something you get used to.
However, being a glass cooktop, I am constantly trying to wipe it while I cook. I just don't like a "dirty" surface. But each time I do, everything shuts off.
There's some auto-shutoff mechanism that "detects spills" and shuts things off. But it doesn't stop with spills. Even wipe a damp rag across it and you'll be drying it, blowing it dry with your mouth and then turning EVERYTHING back on again.
In hindsight, I don't think I'd buy this again. It is extremely frustrating to be in the middle of a 3-burner meal and have everything shut down time and again.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
3
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, February 11, 2019
I know how frustrating it can be when results and expectations don't quite meet. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Bad service
on July 27, 2018
Posted by: sobad
from Burbank, Ca
Expertise:Intermediate
We have used it less than a year and it quit working. After 4 service calls and 3 weeks later it is still not working. And Samsung is refusing to replace it. I am ready to throw it in a trash can and buy another brand.
Pros: Bright display
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
3
Response from Samsung USBy Angelica, Samsung Care, May 30, 2022
Hello sobad,
Thank you for reaching out. We appreciate you letting us know that your Samsung cooktop quit working in less than a year. We apologize for the inconvenience this has caused you, especially with the service calls. It's not the experience we want you to have with one of our products, and we're here to help.
Attached is a link to the troubleshooting guide to try when your Samsung cooktop will not turn on or stay on.
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/NZ36M9880UB/AA
Do not hesitate to reach out to us via our Support Channels below should you wish to speak with a live representative.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144550189
-Angelica
Thank you for reaching out. We appreciate you letting us know that your Samsung cooktop quit working in less than a year. We apologize for the inconvenience this has caused you, especially with the service calls. It's not the experience we want you to have with one of our products, and we're here to help.
Attached is a link to the troubleshooting guide to try when your Samsung cooktop will not turn on or stay on.
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/NZ36M9880UB/AA
Do not hesitate to reach out to us via our Support Channels below should you wish to speak with a live representative.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144550189
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent and easy to use.
on December 26, 2023
Posted by: JG_Engineer
from Pasadena, CA
This Induction Cooktop is excellent. We enjoyed this cooktop for about four years. It is easy to use and cook with. Also cleaning is very simple and easy. I highly recommend getting a store (BestBuy or others) extended 5-year warranty. We had an issue during the end of four year regarding the Control Panel becoming hot 162 F. We called for repair services. We will see if the unit will get repaired or replaced soon.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US