Customer reviews from geappliances.com
Caf - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking
Average customer rating
3.5
(49 Reviews)
Rating breakdown 49 reviews
5 Stars
19
4 Stars
9
3 Stars
7
2 Stars
4
1 Star
10
55%of customers recommend this product.
(
26 out of
47)
Customer Reviews for Caf - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking
Customer Rating
3
GE Cafe microwave oven
on November 29, 2022
Posted by: Tedtuna
from Gardnerville NV
The microwave has operated flawlessly for four years. The problem it does have is the handle. The handle on the bottom broke about two years in. Our appliance store where we have our extended warranty Sent out a tech he said he did not know how to put just a handle on and ordered and installed a new door. Little over a year later the handle broke again same place. They have a new handle not a door and will be here Monday to install it.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
2
Value
4
Response from geappliances.comBy Kacie@GEA, GE_Appliances, December 2, 2022
Greetings,
We're awfully sorry to hear you've had these troubles with your microwave handle. This is not the consumer experience we want for you, and we apologize for your inconvenience. We understand how frustrating this must be to deal with, especially as it has happened more than once. We do strive to provide quality products, yet we know there is always an opportunity to improve, and we will share your feedback with our team so we can make future improvements. We want to thank you for bringing this to our attention, and we're glad that you will have a new handle installed on Monday. We wish you all the best! Please come back to us with additional questions you have.
Kacie@GEA
We're awfully sorry to hear you've had these troubles with your microwave handle. This is not the consumer experience we want for you, and we apologize for your inconvenience. We understand how frustrating this must be to deal with, especially as it has happened more than once. We do strive to provide quality products, yet we know there is always an opportunity to improve, and we will share your feedback with our team so we can make future improvements. We want to thank you for bringing this to our attention, and we're glad that you will have a new handle installed on Monday. We wish you all the best! Please come back to us with additional questions you have.
Kacie@GEA
Written by a customer while visiting geappliances.com
