Customer reviews from geappliances.com
Caf - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking
Average customer rating
3.5
(49 Reviews)
Rating breakdown 49 reviews
5 Stars
19
4 Stars
9
3 Stars
7
2 Stars
4
1 Star
10
55%of customers recommend this product.
(
26 out of
47)
Customer Reviews for Caf - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking
Customer Rating
1
2nd GE Microwave to fail in 9 years.
on December 3, 2019
Posted by: AniR
from Los Angeles
Replaced previous microwave that failed after 7 years with this one. Now this panel is beginning to have the same issues as previous microwave after only 2 years. We rarely ever use our microwaves. We heat water in them a few times a week. They fail not from use but they are not designed well. Heat from the stove causes the electric panel to fail. DO NOT BUY ANY OF THESE MICROWAVES! They say they are designed to go over a stove but they are not. And they do not stand behind their poor design when the product fails.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy SHARON@GEA , GE_Appliances , December 5, 2019
Hello AniR - We're sorry to hear of your microwave experience. Please reach out to us by email at the following link so that we may further review your situation: http://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact
We appreciate your feedback and look forward to hearing from you.
We appreciate your feedback and look forward to hearing from you.
Written by a customer while visiting geappliances.com
Customer Rating
5
SUPER Product!
on December 10, 2019
Posted by: Brutus09
from Strongsville, Ohio
The new GE Café Series microwave replaced an older unit that was 12 years old. The upgrade of technology is outstanding. Our new CAFE runs perfectly, with all of the power and time objects working together to make cooking and processing a snap.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Features!
on July 10, 2020
Posted by: Perkyburkey
from Florida
Although this microwave is overall awesome, I have to share that my favorite option is that I can steam clean the microwave whenever I want! I appreciate having the ability to ensure that the microwave is always clean, and no one will end up ingesting needless germs. Thank you!!!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
CAM WITH NO INSTRUCTION
on September 1, 2020
Posted by: VERY UNHAPPY WITH GE
ITS A NICE LOOKING BUT ITS NOT EASY TO OPERATE YOU HAVE TO HIT AND MISS UNTIL YOU FINALY FIQUOR IT OUT BUT I LIKE THE 4 SPEED VENT
No, I would not recommend this to a friend.
Features
2
Performance
4
Quality
3
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
1
Microwave Died after 1 yr. and 6 mo.
on December 14, 2020
Posted by: mtmmxer1
from Houston, TX
The microwave has been problematic since new. Now completely dead. We built a new house and installed a complete GE appliance package. So far, all the others are okay, just the microwave is no good. Made in April, '18, installed Jan., '19, we moved-in in May-June of '19... So, it lasted approx. 1 yr. and 6 mo. ...The "Limited Warranty" is only 1 yr.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
3
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
A Lemoin
on December 5, 2021
Posted by: Mike1290
from Washington D.C.
I have had to replace the magnetron 7 times now. Thankfully I bought the 5 yr extended warranty. This is a piece of junk.
No, I would not recommend this to a friend.
Performance
1
Quality
1
Response from geappliances.comBy Guy@GEA, GE Appliances, December 6, 2021
Hello there, we couldn't be more sorry to hear you've had to replace the magnetron so many times. We'd never expect this for our consumers so we can't even begin to imagine how frustrating this would be for you. We'll be sure to let our design team hear about this and we want you to know we appreciate your patience dealing with this time and time again. Your feedback goes a long way in us making sure we're capitalizing on opportunities to improve upon our appliances, so we appreciate you reaching out.
Guy@GEA
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Cheap Handle
on December 30, 2021
Posted by: Surfinguy86
Handle broke after a few years of use. Will not be buying GE in the future.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Shayla@GEA, GE_appliances, January 6, 2022
Hello, we appreciate you for being a part of our GE Appliances family. We do apologize that the handle to your microwave broke after a few years use. We understand the inconvenience this may have caused.
The handle can be replaced by part number: WB15X29741 and must be installed by a qualified service technician. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm?_ga=2.253267210.2001676094.1641229240-1414303389.1639492534
We hope that we can gain your trust back in the future. If you have any questions or concerns, please reach out to us directly and we will be happy to help you.
Shayla@GEA
The handle can be replaced by part number: WB15X29741 and must be installed by a qualified service technician. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm?_ga=2.253267210.2001676094.1641229240-1414303389.1639492534
We hope that we can gain your trust back in the future. If you have any questions or concerns, please reach out to us directly and we will be happy to help you.
Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Sensor not working after 3 years
on June 8, 2022
Posted by: Dch7
from PROSPECT, KY
Unfortunately, I am not happy with my Cafe appliance purchase. I bought them in 2019 and the microwave and dishwasher are already having problems. The microwave popcorn button does not work any more. The sensor light comes on before its cooked so I have to use the cook button only. The dishwasher display has also stopped working. Now, I have to guess what setting it's on. The freezer ice bucket frequently gets all clogged up and the ice freezes together until you empty the bucket. This also causes the ice shute to get clogged which needs to be cleaned out as well. You cannot use the temperature probe in the oven because when you go to remove it, it breaks off!!! This has happened twice (the only two times I've used it and once on my daughter's GE oven. It's ridiculous. For what I paid for these appliances, these things should not have happened. Doesn't look like GE is going to stand behind their appliances either unless you purchase an extended warranty. My last set of GE.
Features
4
Performance
2
Quality
1
Value
2
Response from geappliances.comBy Gina@Cafe, Cafe_Appliances, June 17, 2022
Oh no! We’re incredibly sorry for the trouble you’re having with your Café appliances. This isn’t at all the experience we expect for you and can only imagine your disappointment. An agent will be reaching out via email to ask for some additional information. Please respond at your earliest convenience so that we may take a closer look into this. -Gina@Café
Written by a customer while visiting geappliances.com