Customer reviews from whirlpool.com
Whirlpool - 24" Tall Tub Built-In Dishwasher - Black
Average customer rating
4.1
(682 Reviews)
Rating breakdown 682 reviews
5 Stars
359
4 Stars
149
3 Stars
99
2 Stars
25
1 Star
50
76%of customers recommend this product.
(
470 out of
620)
Customer Reviews for Whirlpool - 24" Tall Tub Built-In Dishwasher - Black
Customer Rating
2
on June 29, 2026
Posted by: Brandon H
Only worked for two years before the circulation pump failed.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 1, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with the circulation pump on your Whirlpool® Dishwasher. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 981952.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 981952.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Inefficient and broken parts
on December 2, 2025
Posted by: Hunter
from Huntsville Alabama
Was installed in a new build home that we bought 2 and a half years ago. It always left some form of food particles on clean dishes and now the heating element has stopped working causing dishes to come out wet, cleaning cycles to not work properly, and mold buildup. I would save the money and go with a different one.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, December 5, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Dishwasher. Please see the following troubleshooting tips.
Ensure the water supply valve is completely open; low pressure/volume hinders cleaning. Recommended pressure: 20-120 psi.
Check flood prevention devices; they can mistakenly restrict water flow.
Whirlpool Leak Detection: Flashes light and drains tub upon leak.
II. Chemical & Temperature
Rinse Aid is critical for drying and controlling hard water deposits (white film/spots). Keep dispenser filled.
Use a high-temperature wash option for heavily soiled items.
Detergent: High-quality pre-measured tablets/packs are strongly recommended for superior cleaning and white film reduction. Place in the main compartment.
Use automatic dishwasher detergent only (never hand soap). Hand soap creates suds that cause poor washing/leaks; let suds dissipate naturally.
Use fresh detergent, added just before starting.
For very hard water (15+ grains/gallon), a water softener is highly recommended.
III. Loading & Maintenance
Load correctly: Avoid overloading. Angle items toward the center for better spray and drying.
Plastic: Load in the third-level rack (if available); do not use the lower rack.
Clean the dishwasher: Use affresh® Dishwasher Cleaner (or white vinegar rinse) to remove internal mineral and detergent buildup (film, spots, on components like the pump, hoses, etc.)
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 856360
We’re looking forward to hearing from you.
Christy T
Ensure the water supply valve is completely open; low pressure/volume hinders cleaning. Recommended pressure: 20-120 psi.
Check flood prevention devices; they can mistakenly restrict water flow.
Whirlpool Leak Detection: Flashes light and drains tub upon leak.
II. Chemical & Temperature
Rinse Aid is critical for drying and controlling hard water deposits (white film/spots). Keep dispenser filled.
Use a high-temperature wash option for heavily soiled items.
Detergent: High-quality pre-measured tablets/packs are strongly recommended for superior cleaning and white film reduction. Place in the main compartment.
Use automatic dishwasher detergent only (never hand soap). Hand soap creates suds that cause poor washing/leaks; let suds dissipate naturally.
Use fresh detergent, added just before starting.
For very hard water (15+ grains/gallon), a water softener is highly recommended.
III. Loading & Maintenance
Load correctly: Avoid overloading. Angle items toward the center for better spray and drying.
Plastic: Load in the third-level rack (if available); do not use the lower rack.
Clean the dishwasher: Use affresh® Dishwasher Cleaner (or white vinegar rinse) to remove internal mineral and detergent buildup (film, spots, on components like the pump, hoses, etc.)
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 856360
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
Lasted exactly 2 years w less than 20 cycles
on October 23, 2025
Posted by: Jason
from South Carolina
Today marks my two year anniversary of having my dishwasher. I’ve used it maybe 15 times. Tonight, after I loaded it, it wouldn’t start. No lights. Nothing. I reset the circuit breaker, just in case; but nothing. So, this piece of crap lasted two years with VERY LIGHT use. I even would half wash/rinse dishes prior to putting them in and never washed a full dishwasher. I will never buy a whirlpool appliance if this is the quality.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, October 24, 2025
Hello,
We value your time and would like to look into the concerns with your Dishwasher. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Dishwashers and select your Dishwasher style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 826819
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Dishwasher. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Dishwashers and select your Dishwasher style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 826819
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
$Motor failed less than 2 years - no warranty
on August 12, 2025
Posted by: Disgusted & Disappointed
from Central Coast CA
Major Part, Motor, failed in less than 2 years, costing as much as the dishwasher! It looks like I'm not alone.
Warranties should last longer or products should be built better. I've never had an appliance fail so soon, and there are just 2 of us using it.
Warranties should last longer or products should be built better. I've never had an appliance fail so soon, and there are just 2 of us using it.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 13, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Dishwasher. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Dishwasher model/serial number, and reference Case # 766766
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
Gross
on April 2, 2025
Posted by: Bob27
from Tennessee
I have had this dishwasher for 4 years and I am continually washing mold out of the inside of the washer. It is disgusting.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 7, 2025
Hello,
We value your time and would like to look into the concerns with your Dishwasher. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Dishwashers and select your Dishwasher style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 703681.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Dishwasher. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Dishwashers and select your Dishwasher style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 703681.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Horrible
on March 13, 2025
Posted by: JennyB84
Broke 3 times in a year, whirlpool should have replaced the dishwasher because that shouldn't happen. Doesn't dry and doesn't clean well. Extremely disappointed coming from a whirlpool only owner think of switching appliance brands now
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 14, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Dishwasher. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Dishwasher model/serial number, and reference Case # 693561.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
on December 16, 2024
Posted by: Annie
from Tn
[This review was collected as part of a promotion.] Doesn't clean dishes well. Dishes on the top rack are still dirty.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, December 17, 2024
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Dishwasher. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Dishwasher model/serial number, and reference Case # 642234.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Features are great
on November 21, 2024
Posted by: Easy Wash
[This review was collected as part of a promotion.] So far this is a good product in my new home we are happy so far.
Written by a customer while visiting whirlpool.com