Customer reviews from totalwireless.com
Samsung - Galaxy S7 4G with 32GB Memory Prepaid Cell Phone (Verizon)
Average customer rating
1.9
(8 Reviews)
Rating breakdown 8 reviews
5 Stars
0
4 Stars
1
3 Stars
0
2 Stars
4
1 Star
3
Customer Reviews for Samsung - Galaxy S7 4G with 32GB Memory Prepaid Cell Phone (Verizon)
Customer Rating
2
Product Name Misleading
on May 29, 2020
Posted by: Zak P
I am enjoying my Galaxy S7 TRACFONE... Yes, Tracfone! This is NOT a normal Galaxy s7 and I am very irritated by that fact. Had I known this was a tracfone and not a normal galaxy phone when I bought it, I would not have cared. It wasn't until I just tried to use hotspot and found my phone didn't have it that I found out this was actually a tracfone model. If you wan't all the galaxy features, get a different non-tracfone phone. Other than that, I am actually enjoying my phone and it does run well, just wish it had all the features I expect it would have that are pretty much a standard after the S5 line.
Response from totalwireless.comBy Total Wireless, June 1, 2020
Hi. This is Ramel from Total Wireless. Thank you for taking the time to share this feedback. We're sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. Allow us to further assist you. Please copy this link http://bit.ly/2lFFpmo and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Have a great day!
Written by a customer while visiting totalwireless.com
Customer Rating
2
Horrible battery life
on April 21, 2020
Posted by: Lizmc
This phone's battery dies really fast. If I take it to work and just text and a few phone calls and do a little one the internet by 1 I have like 15%!! And it gets really hot while using!!! Sadly just bought it and looking for a new one. I bought it for its picture taking but with the battery dying so fast its not worth it bc its dead when I need it.
Response from totalwireless.comBy Total Wireless, April 23, 2020
Hi. This is Arianne from Total Wireless. We read your post and we are sorry you're having some problems with your phone. Allow us to help you. Please copy this link http://bit.ly/2lFFpmo and paste it on new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
Written by a customer while visiting totalwireless.com
Customer Rating
1
security patches no longer being made
on July 30, 2020
Posted by: Christine L
I have had my s7 for almost a year and the last software update was sept 2019 and there are no more coming this phone should no longer be offered period. with no forthcoming security patches or software updates it leaves your personal information easy to steal.
Response from totalwireless.comBy Total Wireless, July 31, 2020
Hi. This is April from Total Wireless.Thank you for the feedback! We're always looking for ways to offer our customers the very best and your feedback helps us. If you need assistance, please copy this link http://bit.ly/2lFFpmo and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
Written by a customer while visiting totalwireless.com
Customer Rating
2
1 year
on August 2, 2020
Posted by: Dylan
got 1 year out of this phone. pretty disappointed. its a strong fast phone for the price but the battery just isn't good. give it a 2 because its only been a year
Response from totalwireless.comBy Total Wireless, August 4, 2020
Hi. This is Robert from Total Wireless. We apologize for experiencing battery problems. Your time is valuable, and we want to make sure that you get the assistance you need. For assistance, please copy this link http://bit.ly/2lFFpmo and paste it on a new window for chat support. You may also text the word Help to short code 611611. For your convenience, our representatives are available Mondays to Sundays from 08:00 AM to 11:45 PM EST.
Written by a customer while visiting totalwireless.com
Customer Rating
1
Does NOT support Hotspot
on March 19, 2020
Posted by: Norman
I bought this to "upgrade" my S5 hoping I would be able to have the hotspot feature. Unless I find a fix for this, I will be returning the phone and buying a new battery for my S5. FYI, the S7 does not have a removable battery. Wireless charging is nice.
Response from totalwireless.comBy Total Wireless, March 19, 2020
Hi. This is Robert from Total Wireless. We apologize for the inconvenience. We are here for you, and we would love to help out! Let us take a closer look into what is going on, and ensure there is a resolution for you today. For assistance, please copy this link http://bit.ly/2lFFpmo and paste it on a new window for chat support. You may also text the word Help to short code 611611. For your convenience, our representatives are available Mondays to Sundays from 08:00 AM to 11:45 PM EST.
Written by a customer while visiting totalwireless.com
Customer Rating
4
Excellent Phone!
on April 14, 2020
Posted by: Sherman D
The phone was purchased about a year ago, and I have no bad things to say about it. It's only running Android 8.0 (so if you need the latest Android version, don't get this phone), but it doesn't lag (yet). I have no issues with output, speed, volume, picture quality, or anything else. The only issue I have is the phone does tend to get hot, and loses battery charge quickly (but I do keep my brightness up and play a lot of games). So that might be mainly user-based, not a fault with the phone.
All-in-all, I'm very satisfied with this phone.
Written by a customer while visiting totalwireless.com
Customer Rating
2
Get a case before you use it. It is SO SLIPPERY.
on May 9, 2020
Posted by: PRG_NC
I wanted a reasonably priced water resistant phone. I had a Galaxy S5, and had been happy with it so this seemed a good option. But this phone is SO SLIPPERY, I was continuously dropping it. I couldn't find a case locally or on TW so had to order online from another vendor, and it was delayed due to the current COVID19 situation. Within 3 weeks I destroyed the display due drops, it was constantly slipping from my grip. Case should be delivered later this week though lol. Overly sensitive screen for my taste too.
Response from totalwireless.comBy Total Wireless, May 12, 2020
Hi. This is Cristy from Total Wireless. We're sorry to hear that you're having issues with the device. Thank you for taking the time to share your feedback. As per our interest to serve you better, we are continuously working on improving and expanding our products. Should you need assistance, please do not hesitate to contact us via chat. To chat with us, copy this link http://bit.ly/2lFFpmo and paste it on a new window. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Have a nice day.
Written by a customer while visiting totalwireless.com
Customer Rating
1
Poor battery life!
on October 22, 2020
Posted by: Mike Duffy
Bought this phone for my wife just over one year ago. It will not keep a charge that lasts longer than five minutes. The battery is shot. I expect cell phones to last more than just over one year. And this reduced battery life has been going on for some time, and is all but dead at this point. Very disappointed. Inferior phone compared to other Samsungs I have had through the years.
Response from totalwireless.comBy Total Wireless, October 22, 2020
Hi. This is Arianne from Total Wireless. We're sorry to hear that. If you need further assistance, you can copy this link http://bit.ly/2lFFpmo and paste it on a new window for chat support. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
Written by a customer while visiting totalwireless.com