Customer reviews from brother-usa.com
Brother - ADS-2200 Desktop Color Duplex Scanner - White
Average customer rating
4.5
(57 Reviews)
Rating breakdown 57 reviews
5 Stars
38
4 Stars
13
3 Stars
3
2 Stars
1
1 Star
2
90%of customers recommend this product.
(
18 out of
20)
Customer Reviews for Brother - ADS-2200 Desktop Color Duplex Scanner - White
Customer Rating
5
Quick!
on July 24, 2019
Posted by: Hill7178
from Wichita, KS
Love how fast this scans, clear crisp copies. Double sided scans are a plus!
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Fast and Reliable
on April 4, 2019
Posted by: B2500
Small footprint, great speed, double-sided color scans, saves as PDF - Excellent Product
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
3
Not "Right out of the Box" User Friendly
on December 5, 2017
Posted by: RobinN595862
from Marietta,GA
[This review was collected as part of a promotion.] I received this product for free from Brother in exchange for my honest opinion/review of the product. It has been difficult for me to set up the ADS-2200 Desktop Document Scanner and initially figure out what to do. It seems to me that the scanner is "trying to be too many things for too many people"--i.e. trying to be used by both PC and Mac. The first thing I did was to download the User Guide online---I may be old-fashioned, but I prefer a paper copy, rather than having to scroll down and up in order to view directions on a computer screen. Additionally, it seems to me that several necessary items were omitted from the package, and should be included int he future---neither a USB to USB cord, nor a Carrier Sheet were included in the package, which I think is a negative point. The main item I like to scan is a receipt or a photo, and a Carrier Sheet is necessary for both--so I was unable to scan those items to determine scanner quality. I feel that these two items should have been included with the scanner.After connecting the scanner to my laptop, my first three attempts to scan a document resulted in failure, as I did not first remove the orange tape near the rollers, which prevent a page from being pulled into the machine on the right hand side. The left roller appeared to be working correctly, but the right roller did not grab the paper---thus I needed to remove the piece of orange tape, which I am not sure why it is there in the first place. When the scan failed during these three attempts, an error code would appear on my laptop that read, "TW1-3D1 Document feeder can not pick paper, please make sure paper is loaded." (which was not the case at all, but that the orange tape needed to be removed.) When I finally was able, on the 4th attempt, to scan the document correctly to my laptop, the scan appeared crisp and of good quality.After using the ADS-2200 Desktop Document Scanner, I have determined that I really prefer a flatbed scanner that does not require a Carrier Sheet in order to scan photos or receipts.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Its not Easy to use and it requires software
on July 3, 2019
Posted by: Elections2021
from Brooklyn NY
I saw that it was easy to use no software and this scanner needs software. I am frustrated and I have waisted my time on this product. Don't buy It!
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Excellent Multipage scanner
on November 6, 2017
Posted by: LindaV734412
from Arlington, TX
[This review was collected as part of a promotion.] I received this product for free from Brother in exchange for my honest opinion/review of the product. At first I thought there was a problem with this scanner as it continued to snag over and over on even two pages. After a lengthy hold time with customer service and escalating to Tier Two customer service we discovered that a black plastic piece that was supposed to come off when the shipping tape was removed did not come off. It was stuck firmly to the machine and had to be pried off and I had to clean the tape/glue underneath. After that, the scanner started to work perfectly and even did up to 70 pages without missing a page. The color scans I did were excellent and the documents I scanned look like a copy instead of a scan. I found the software to be not as user friendly as I`d hoped and Paper port was more complicated than the software for my old scanner. But I suppose that since this scanner has more functions it requires more info. However, when in doubt you can always press the button on the scanner! Overall, this is an excellent scanner and is much faster than the one page document scanner I have now. In addition, my brother printer is about 7 years old so I would expect this scanner to last just as long!The only cons for this product:1) The fast start book only came with info about assembling the product - very little user info. I love having a book instead of online info but I still had to go online to access they very long user manual to get fast start user instructions.2) Product did not come with a serial port to scanner attachment for the computer. I had to use the one from my old scanner. Luckily, it worked. I looked at the pics online and I wasn`t missing anything so they must have decided to leave it out. Buyers that don`t have a serial port to scanner cord laying around may find this annoying!3)The Brother software took up a lot of space on my computer and was a little complicated. But considering you can scan from cameras and several other useful options, I guess that makes sense.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Fast Versatile Scanner, no Computer Required
on November 6, 2017
Posted by: GerryF960161
from Orlando, FL
[This review was collected as part of a promotion.] I received this product for free from Brother in exchange for my honest opinion/review of the product. The scanner is much more ergonomic than other scanners. Other scanners require you to coordinate loading paper to the scanner, then going to the keyboard to start the scanning operation, then return to the scanner to remove the paper, etc. The ADS-2200 incorporates the "go" button on the scanner, so you don`t have to shuttle back and forth, you can just load and reload originals and they are automatically transferred to your PC, MAC, or to a USB stick. This last feature is particularly nice. You don`t have to have the computer running to scan. You can scan to USB and then load the scans to the computer later. The product instructions are important, because this scanner operates a little differently than other scanners. Since the scanner is doing most of the work of producing the PDF or JPG output, you don`t need a computer driver for the scanner, or a scanning program to install. Therefore, the settings are done via a setup program that adjusts the settings in the scanner. Once this is done, the settings work for any PC, Mac, or USB stick that is being used. If you`re used to other scanners, this can be disorienting, but it`s a much more convenient way to operate. The unpacking, snapping in the paper feeder, and plugging in the scanner is very quick and easy. The only software installation is the setup program, there`s no need for a separate driver or scanner application. This scanner isn`t as fast at pushing paper through as some of its competitors. The scan quality is excellent, and the ease of use is much better. The range or output formats is a bit limited, with only JPG and PDF supported for pictures and documents respectively. The paper feeder works very well on multipage documents, feeding one page at a time and avoiding misfeeds. The input rollers are not as kind to thin, light receipt papers, but feeding them one at a time works fine after a little practice. The scan quality is excellent, with a little adjustment for speed. The product does not include a cover or holder for fragile documents or photos. Overall, this is a fast, reliable scanner that can capture the scan even if the computer isn`t working.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
4
Recommend this Scanner for Home or Small Office
on November 6, 2017
Posted by: TamiB724538
from Mishawaka, IN
[This review was collected as part of a promotion.] I received this product for free from Brother in exchange for my honest opinion/review of the product. PRODUCT HIGHLIGHTS: Right from the packaging I was excited to see that this scanner provided high-speed color scanning, and it supported Windows, Mac, and Linux, which is definitely a plus for home office or business use. It also does duplex scanning, which scored points for me, and it has a space saving design too, which is very handy no matter where you plan to use it. ASSEMBLY: The actual assembly of the scanner itself was simple. Getting set-up accomplished...not so much. What the box failed to disclose was you needed a USB cable and would be required to tether the scanner to your desktop computer. Or, in my case, since we only use laptops in our home, I needed to bring my laptop to where I was setting up the scanner, connect them, and each time I needed to scan something, I would have to repeat the process by bringing the laptop to the scanner and attaching the USB cable to my laptop. The box did not notify me this model could not connect to the network.Also, the instructions provided with the unit are pretty sparse. Not that you can`t figure them out, but I admit it took me a couple pass-through`s to get it straight, and I`m no dummy. I did figure out that I needed to go to the Brother website to download the full set-up and driver software, but once I completed the download, I was left with a screen filled with files. I don`t know if it was just my computer or what - I am running Windows 10, 64 bit - but nothing autoran to do the installation, so I took a guess and chose MainInst and luckily was correct. That opened another window filled with files and once again I took a guess by checking Start and luckily was again correct. That finally got the installation running. PERFORMANCE: Once I had gone to the store and purchased my USB cable and then returned home to run through the installation, I began testing out scans. I tried scanning photos from my albums, documents, letters, and receipts/ticket stubs I found around the house. All came out beautifully, and very quickly! They sent to the correct scan folder easily, and I didn`t seem to have many issues with document feeding (paper jams). The machine was quiet and very smooth. It was very nice being able to utilize the software from my computer to manipulate the scanning and saving features, and to make changes as necessary for different items I scanned. I much prefer this to utilizing buttons on the scanner, though since I had to move my laptop directly to the scanner each time I needed to use it, I suppose a button on the scanner to start the scan may have been useful as well, though not a necessity. OVERALL IMPRESSION: I think this is a very good scanner for a home office where networking is not a necessity. Personally I think the price point is set a bit high for this item. It certainly does do a good job scanning documents and keeping them organized, but I feel there are other products out there that do just as good for much less, and they are also networked. Perhaps this might be an item for possible improvement or addition in future models. I also feel the setup instructions could be improved so that they autorun on all interfaces.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
BROTHER ADS-2200 HIGH SPEED DESKTOP SCANNER
on November 7, 2017
Posted by: KenS831363
from Teaneck, NJ
[This review was collected as part of a promotion.] I received this product for free from Brother in exchange for my honest opinion/review of the product. This is a very good scanner. Ease of us is a no brainier. It is amazingly fast and scans both sides on one pass. Document feeder works perfectly. All my scans look great. I like the very small size of the scanner, it barely takes up any footprint. The scanner needs no assembly other then snapping on the feed tray. The software including drivers for this scanner need to be downloaded from BROTHER. No disc comes with it. Set up is a little different then the instructions say but easy to figure out nonetheless. The downloaded software package is pretty good. The help guide with the software is easy to use and answers all your questions on how to use the scanner & software including how to utilize the OCR software. I also like the ability to scan business cards into a database. Only drawback on this scanner though it was not not a biggie was that it is not wireless.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com