Customer reviews from Samsung US
Samsung - 30" Chef Collection Microwave Combination Oven with Flex Duo
Average customer rating
3
(3 Reviews)
Rating breakdown 3 reviews
5 Stars
0
4 Stars
1
3 Stars
1
2 Stars
1
1 Star
0
50%of customers recommend this product.
(
1 out of
2)
Customer Reviews for Samsung - 30" Chef Collection Microwave Combination Oven with Flex Duo
Customer Rating
3
reboots daily, even during cooking
on November 29, 2020
Posted by: Sara
from California
we have had this wall oven for 2 years. early disappointments include: the sharp handles immediately scratched our brand new fridge next to it, and the clock on the display cannot be programmed to remain on, so i had to buy a separate wall clock for the kitchen :| early days, the display rebooted randomly only every few months. now, it reboots at least once per day, including when we are actively trying to use it with the oven on! for thanksgiving, the thing rebooted the moment the timer went off but thankfully we knew the timer was going off or we would have burned our stuff! it appears the oven stays on when it reboots because it's "still on" when the display is done rebooting several minutes later. without the display, this oven/microwave literally cannot be used.
Features
4
Performance
2
Design
2
Value
1
Response from Samsung USBy Pat, Samsung Care, November 30, 2020
I hear your concerns, and I have a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Pat
Written by a customer while visiting Samsung US
Customer Rating
2
Wish we'd bought a different brand
on March 29, 2021
Posted by: stega
from san jose, ca
our unit has so many annoying issues we regret the purchase decision. (we purchased it 3 years ago.)
1) it crashes and reboots randomly
2) after crashing it loses its ntp settings and thus the clock drifts.
3) when i contacted samsung about this issue they wanted me to pay to send a tech out to resolve the issue.
4) the circular part that supports the glass platter inside is easily broken if it is in anyway twisted. i've had to replace our's twice so far.
5) the steam reservoir melted.
6) the ui just sucks. i've seen dvd menus more user friendly than this one's. in addition the response time is laggy.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy Pat, Samsung Care, March 30, 2021
We really do appreciate you sharing your experience with us. There aren't many options to resolve this concern other than a service repair. I think the next step would be chatting with a technician to look into your concern. You can find one in the link below. Thank you for your feedback! ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US
Customer Rating
4
Great features but software issues
on February 9, 2021
Posted by: Gatewood
from Collinsville, OK
love the conbo and look. they work dantastically and love the versatility of both. the unit doea randomly revoot and time slowly lags behind but is fixed after reboot. clock originally would not remain visable but after a year the new software release foxed that.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US