Customer reviews from Garmin
Garmin - vvomove HR Premium Hybrid Smartwatch - Silver
Average customer rating
4.1
(573 Reviews)
Rating breakdown 573 reviews
5 Stars
310
4 Stars
136
3 Stars
49
2 Stars
35
1 Star
43
Customer Reviews for Garmin - vvomove HR Premium Hybrid Smartwatch - Silver
Customer Rating
1
True experience review
on June 4, 2020
Posted by: Ouma
I received the watch as a birthday gift from my children, on 23 November 2019. I did not want to use it at first, because it needs blue tooth, & WiFi to operate. I tried to find unbiased option about it's safety on the internet. But only found biased opinions because it was written by the company's that made them. I was forced by my children to ware it against my will. I tried it out for 6 months. This was the findings.
1. It is absolutely useless if you have load-shedding, In SA. Because there is no WiFi available. 2 My wrist was aching all the time only when I took the watch off, the pain was gone from my wrist. 3. I developed a red rash just under the clock face on my wrist. Although I would thoroughly dry my skin that is under my watch, after a swim or shower. 4. I had to change my watch from my left to my right hand every few weeks, because of the skin irritation, where the microwave beams penetrated my skin. My skin became very hard. Before my skin was very soft. 5. The green light signal light woke me up every time I moved during the night, so I took my watch off, the last two months, when I went to bed. 6. I noticed that it sent an add to my laptop on a subject I was talking about to my daughter in law. 7. I detest being spied on. 8. I will never again give an account to anyone on what I eat or drink,, when I sleep and what exercises I do every day. It is the biggest invasion of one's privacy you can imagine. 9. The microwaves the phone emits are detrimental to one's health. 10. I have found that studies have been done on the damaging effects to humans. Read the transcripts of the 5Gsummit.org For your company, it is only about the money you can make and not how adversely it affects people's health. If I had the money I would sue your company, for the damaged you have caused. I had far more stress in wearing the watch, than now, being freed from it.
1. It is absolutely useless if you have load-shedding, In SA. Because there is no WiFi available. 2 My wrist was aching all the time only when I took the watch off, the pain was gone from my wrist. 3. I developed a red rash just under the clock face on my wrist. Although I would thoroughly dry my skin that is under my watch, after a swim or shower. 4. I had to change my watch from my left to my right hand every few weeks, because of the skin irritation, where the microwave beams penetrated my skin. My skin became very hard. Before my skin was very soft. 5. The green light signal light woke me up every time I moved during the night, so I took my watch off, the last two months, when I went to bed. 6. I noticed that it sent an add to my laptop on a subject I was talking about to my daughter in law. 7. I detest being spied on. 8. I will never again give an account to anyone on what I eat or drink,, when I sleep and what exercises I do every day. It is the biggest invasion of one's privacy you can imagine. 9. The microwaves the phone emits are detrimental to one's health. 10. I have found that studies have been done on the damaging effects to humans. Read the transcripts of the 5Gsummit.org For your company, it is only about the money you can make and not how adversely it affects people's health. If I had the money I would sue your company, for the damaged you have caused. I had far more stress in wearing the watch, than now, being freed from it.
Response from GarminBy Cecil with Garmin, Fitness, September 4, 2020
Ouma we are sorry to hear about your experience with the device, if you have not already contacted our team for assistance please reach out to our team so that we can get the details from you and work on a solution. Thank you for posting a review, we appreciate hearing from our customers.
support.garmin.com
800-800-1020
support.garmin.com
800-800-1020
Written by a customer while visiting Garmin
Customer Rating
1
Maintenance issue
on July 26, 2020
Posted by: SheShe
I’ve had my watch less than a year and due to “maintenance” I’ve been unable to read any data since Thursday 24th
Response from GarminBy Cecil for Garmin, Fitness, August 25, 2020
Thank you for reaching out to us, we did experience an outage with our system that has since been corrected. Please reach out to us at support.garmin.com if you are still having any connectivity issues.
Written by a customer while visiting Garmin
Customer Rating
2
Quite disappointed
on September 24, 2020
Posted by: Winnie
I bought this watch 9 months ago for the purpose of walking steps counting. I am disappointed that it can't show the number of steps now! I don't know where I can go for repair!
Response from GarminBy Cecil with Garmin, Fitness, October 1, 2020
Hi Winnie we are sorry to hear that you are having issues with the device. would would ask that you start at our support site at support.garmin.com to find help with that issue and you can also reach out to our team from the site as well so that we can assist you further if needed.
Written by a customer while visiting Garmin
Customer Rating
1
Poor Quality - Screen Dies at 2 Years Old
on December 9, 2020
Posted by: Unhappycustomer999
I bought this watch 2 years ago, and over the past two months the LED screen has become invisible, so is fairly useless now except as an activity tracker using the app. There are lots of instances where other watch owners have found the same thing when I search the Garmin support site. Will never buy Garmin again.
Response from GarminBy Cecil with Garmin, Fitness, December 30, 2020
We are sorry that you have had this experience with the device, we realize that the warranty has expired at this point, however we should be able to assist you and offer some solutions with the issues that you are having. Please reach out to our fitness team at support.garmin.com for assistance.
Cecil with Garmin
support.garmin.com
Cecil with Garmin
support.garmin.com
Written by a customer while visiting Garmin
Customer Rating
1
Unfortunately really disappointed
on January 1, 2021
Posted by: Nicky
My Vivomove HR is a lemon. I have several friends with the same watch. They are fine but mine takes many attempts to sync it. Sometimes I try on and off for days. Now at 18 months old the screen is fading. If it wasn’t hard enough to see the text before now I can only see the left side of my watch .
Response from GarminBy Cecil with Garmin, Fitness, January 15, 2021
Hi Nicky we are sorry to hear about your experience, the device should have a one year warranty and we will be happy to connect with you to work on a solution, please reach out to our team at support.garmin.com so that we can get the details from you and work on a solution. Thank you for posting a review.
Cecil
Garmin Fitness Help Desk
support.garmin.com
Cecil
Garmin Fitness Help Desk
support.garmin.com
Written by a customer while visiting Garmin
Customer Rating
5
Best one
on February 23, 2021
Posted by: Fisscabra
I had a lot of smart watches but Garmin is the best for the moment. I have it for more than 2 years and the battery stays up more than 14 days.
Written by a customer while visiting Garmin
Customer Rating
1
Does not last the distance
on May 17, 2023
Posted by: Unhappy101
This watch is lovely to look at but my watch face just got lighter and lighter and I now no longer have any digital information on the watch face. I cannot read messages, see steps, etc.
This is really not good enough.
This is really not good enough.
Response from GarminBy Cecil with Garmin, Fitness, June 1, 2023
We are sorry to hear about this issue and we would ask that you reach out to our team so that we can get the details from you and work with you on a solution. Thank you for posting a review.
Please reach out to our team at: product.support@garmin.com
Vivomove HR Support:
https://support.garmin.com/en-US/?productID=583562&tab=topics
Please reach out to our team at: product.support@garmin.com
Vivomove HR Support:
https://support.garmin.com/en-US/?productID=583562&tab=topics
Written by a customer while visiting Garmin
Customer Rating
5
Glad I purchased this watch
on May 27, 2024
Posted by: Biker Grandpa
This watch has so many features, it took me a while to learn how to use it. Now I won’t leave home without it. The navigation features will be great when we are on a tour. Finding places we want to see or just finding our way back to the bus.
Written by a customer while visiting Garmin