Customer reviews from Garmin
Garmin - vvomove HR Premium Hybrid Smartwatch - Silver
Average customer rating
4.1
(573 Reviews)
Rating breakdown 573 reviews
5 Stars
310
4 Stars
136
3 Stars
49
2 Stars
35
1 Star
43
Customer Reviews for Garmin - vvomove HR Premium Hybrid Smartwatch - Silver
Customer Rating
5
Great features
on July 25, 2019
Posted by: Fancyb
I bought this as I am looking to move away from iPhone and Apple Watch can only be used with iPhone. This I a great watch.
Written by a customer while visiting Garmin
Customer Rating
3
Beautiful watch, but far from user friendly.
on July 26, 2019
Posted by: BJ09
I wanna love it. It's absolutely beautiful. The watch is sleek, fits well, and looks great on. The app seems easy enough to use and the sleep tracking excellent. Unfortunately that's where the good stops, . The watch is far from user friendly. It requires multiple tries, at tapping, swiping, and pressing on the watch face for it to respond. Even if it did respond immediately every time, I've never had a smart watch that required so many different moves. Tap twice, hold for several seconds, swipe left...all that and you only have access to one icon at a time, crazy! The display for time date and each icon is small and requires excellent vision and is impossible to read outdoors. To make matters harder, when in watch mode the small hand is so close in color to the background of the watch face that, again, it's difficult to just see what time it is. The watch will automatically sense activity like walking or running but won't include those auto detected workouts in your total activity for the day or week. At one point, after assuring the fit was accurate, I spent over an hour doing housework sweeping, moping, etc only to have the watch tell me to move.
I've given it my best shot. Even if I could adjust and learn all the crazy swipe, taps, hold etc I just cant read the watch the display is to small and can't be read outdoors. Adding insult to injury Ive spent over an hour on line trying to figure out how to begin the return process with no success. I'd love some help from Garmin.
I've given it my best shot. Even if I could adjust and learn all the crazy swipe, taps, hold etc I just cant read the watch the display is to small and can't be read outdoors. Adding insult to injury Ive spent over an hour on line trying to figure out how to begin the return process with no success. I'd love some help from Garmin.
Response from GarminBy Cecil with Garmin, Fitness, July 29, 2019
Sorry to hear about the issues that you are having with the device. We would encourage you to work with the retailer for the fastest response, however if you are beyond the return period for the device you can contact our staff for assistance as well however our options may be limited.
Getting Started:
https://support.garmin.com/en-US/?productID=583562&tab=topics&topicTag=region_gettingstarted
vivomove HR support:
https://support.garmin.com/en-US/?productID=583562&tab=topics
Getting Started:
https://support.garmin.com/en-US/?productID=583562&tab=topics&topicTag=region_gettingstarted
vivomove HR support:
https://support.garmin.com/en-US/?productID=583562&tab=topics
Written by a customer while visiting Garmin
Customer Rating
2
No really what I was looking for;not as visible
on July 29, 2019
Posted by: faith
Not really what I was looking for; not as visible to see
Response from GarminBy Cecil with Garmin, Fitness, July 31, 2019
Sorry to hear that you are having issues with the visibility with the screen. We would recommend that you reach out to out team for assistance so that we can determine what may be taking place with this device.
vivomove HR Support:
https://support.garmin.com/en-US/?productID=583562&tab=topics
vivomove HR Support:
https://support.garmin.com/en-US/?productID=583562&tab=topics
Written by a customer while visiting Garmin
Customer Rating
3
Easy to use hard to read data when you are outside
on July 29, 2019
Posted by: tfitz
Great style and easy to use. When I am outside, however, I cannot read any of the data except the time on the watch face. This is so frustrating since I am outdoors hiking and biking and am interested in watching my progress. Also, when I go to check my stress level, I most often get a reading that says, "Check watch fit," even though the watch is tight and recording all other data accurately. I have even tried to press the watch face down for the 30 seconds of stress recording, but it does not help.
Response from GarminBy Cecil with Garmin, Fitness, July 31, 2019
Sorry to hear that you are having issues with the device, The display can be adjusted if you have tried that and are still having issues we would encourage you to reach out to our team for assistance with the device. As for the watch fitting properly it can be worn too tightly as well as as too loose which can effect the readings.
Display:
https://support.garmin.com/en-US/?productID=583562&searchQuery=display&tab=topics
vivomove HR Support:
https://support.garmin.com/en-US/?productID=583562&tab=topics
Heart Rate Reading:
https://support.garmin.com/en-US/?faq=xQwjQjzUew4BF1GYcusE59&productID=583562&tab=topics&topicTag=region_heartrate
Display:
https://support.garmin.com/en-US/?productID=583562&searchQuery=display&tab=topics
vivomove HR Support:
https://support.garmin.com/en-US/?productID=583562&tab=topics
Heart Rate Reading:
https://support.garmin.com/en-US/?faq=xQwjQjzUew4BF1GYcusE59&productID=583562&tab=topics&topicTag=region_heartrate
Written by a customer while visiting Garmin
Customer Rating
3
Great features love the App
on July 30, 2019
Posted by: Pricilla 58
I’m onto my third watch . Just as well I took out extra cover . Disappointed that all mine have only lasted just over 1 year despite being well looked after .
Response from GarminBy Cecil with Garmin, Fitness, August 2, 2019
Sorry to hear about your experience with the device, we would encourage you to contact our staff for assistance from our support page so we can get the details on this issue and see what options we would have for you. the device would have a one year warranty.
vivomove HR Support:
https://support.garmin.com/en-US/?productID=583562&tab=topics
vivomove HR Support:
https://support.garmin.com/en-US/?productID=583562&tab=topics
Written by a customer while visiting Garmin
Customer Rating
5
Great looking plus awesome features
on July 31, 2019
Posted by: Rosebud
So glad I have this hybrid watch. It's beautiful and versatile. Love the Step, Stress, HR features. Sleep monitoring is great too; only suggestion would be to be the ability to "log a nap" as an additional "sleep time.
Written by a customer while visiting Garmin
Customer Rating
3
Still trying to figure it out!
on July 31, 2019
Posted by: Mark3301
Rather difficult to get it paired on my apple phone, but once I did seems to work good. Can’t read the text message, but see who it is from
Response from GarminBy Cecil with Garmin, Fitness, August 5, 2019
We are happy to see that you are trying out the device. We would encourage you to go to our support site for additional assistance with the device. Also it will give you a way to contact our staff if you need further assistance.
Bluetooth:
https://support.garmin.com/en-US/?productID=583562&tab=topics&topicTag=region_bluetoothconnectivit
vivomove HR Support:
https://support.garmin.com/en-US/?productID=583562&tab=topics
Bluetooth:
https://support.garmin.com/en-US/?productID=583562&tab=topics&topicTag=region_bluetoothconnectivit
vivomove HR Support:
https://support.garmin.com/en-US/?productID=583562&tab=topics
Written by a customer while visiting Garmin
Customer Rating
1
Not a great smart watch
on August 2, 2019
Posted by: Ploogiy
I bought this 2 days ago and it would not pair up to my galaxy s10
Response from GarminBy Cecil with Garmin, Fitness, August 5, 2019
Sorry to hear that you are having pairing issues. We would encourage you to go to our support page for assistance, as well as a way to contact out staff as well if you need further assistance.
Bluetooth:
https://support.garmin.com/en-US/?productID=583562&tab=topics&topicTag=region_bluetoothconnectivit
vivomove HR Support:
https://support.garmin.com/en-US/?productID=583562&tab=topics
Bluetooth:
https://support.garmin.com/en-US/?productID=583562&tab=topics&topicTag=region_bluetoothconnectivit
vivomove HR Support:
https://support.garmin.com/en-US/?productID=583562&tab=topics
Written by a customer while visiting Garmin