Customer reviews from whirlpool.com
Whirlpool - 25.2 Cu. Ft. French Door Refrigerator - White
Average customer rating
4.5
(264 Reviews)
Rating breakdown 264 reviews
5 Stars
167
4 Stars
68
3 Stars
22
2 Stars
2
1 Star
5
92%of customers recommend this product.
(
221 out of
239)
Customer Reviews for Whirlpool - 25.2 Cu. Ft. French Door Refrigerator - White
Customer Rating
3
French Door frig
on April 18, 2018
Posted by: Kat J
from Los Osos, CA
Gender:Female
We purchased this fridge in Feb 2018 and dealer held for us till our kitchen cabinets were installed in late March. Love the exterior. The interior shelves have a 2 in gap from the back of the shelf and the back of fridge. About to call Whirlpool but read the reviews from previous owners. I was surprise only one review similar to mine about the gap between the shelves. Unfortunately, we weren't able to see the this model fridge prior to purchasing it. Our retailer didn't have it in stock. But we liked the other Whirlpools in the store. I have never seen this before in any of the fridges I have purchased.
Response from whirlpool.comBy GODFRKA, Ca Social care, April 24, 2018
Hi there, Kat J! Thank you so much for your valuable feedback. We really appreciate it. If you need a service appointment please email us at canadasocial@whirlpool.com. Thank you! -Kelcey
Written by a customer while visiting whirlpool.com
Customer Rating
3
Frustrated with the little things
on October 6, 2018
Posted by: Janine628
from East Norriton, PA
Gender:Female
Was popping on the website to buy my 2nd drawer bracket support in less than 3 years. flipping thru the reviews was surprised to find another customer who had several of the same issues we have dealt with. 1. the drawer support plastic bracket is a poor design. 2. small rust spots on the outside 3. small cracks in the plastic shelf fronts.
the fridge itself functions fine but it is frustrating to have to keep trying to fix the backet for drawers and continually try to keep the small rust spots at bay. Hoping there is some resolution especially for the drawer bracket issue...
Written by a customer while visiting whirlpool.com
Customer Rating
3
Food fall behind shelf
on March 17, 2018
Posted by: Mary100
from Philadelphia, PA
There is more than a 2.5" gap behind the shelves and food is falling behind it all the way to the bottom of the refrigerator area. This must be a design flaw! There is not even a lip on the end of the shelf to prevent food from falling back there. A large chunk of cheese fell behind it and I can't retrieve without taking all the food out of the lower shelf to get it. My previous model that was similar to this one that I purchased several years ago did not have a problem with the shelves like this one. My previous model shelves went all the way to the back of the unit.
Written by a customer while visiting whirlpool.com
Customer Rating
1
NOT A GOOD PRODUCT
on July 6, 2017
Posted by: Anonymous
from Grand Prairie, TX
my overall experience has been horrible. Ever since May I have been trying to fix my refrigerator (it has been over frosting, which leads to leaking). A new part was suppose to come in, but i still have not received it (keep in mind that it's July). I'e contacted Gunico and Whirlpool services about my issues and they have yet to be resolved. Dreadful customer service. I am highly dissatisfied.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Not bad
on October 8, 2018
Posted by: Reeeeco
from Barrie, ON
Gender:Female
I previously owned a Samsung fridge with the water/ice dispenser and noticed it had rusted. So I tried this fridge, without the water dispenser. I did however get the ice maker and have to say I wish I had not. The location of it is really a nuisance, it doesn't allow to place much in the drawer and the divider cannot be relocated/removed. I really like how the crispers keep fruits/vegetables fresh for longer than other fridges I've owned before.
Overall I like the fridge EXCEPT items that are placed at the rear of the fridge freezes.
Overall I like the fridge EXCEPT items that are placed at the rear of the fridge freezes.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Amazing features, very accommodating!
on October 22, 2018
Posted by: Diane85
from Hamburg, MN
Gender:Female
[This review was collected as part of a promotion.] I got this one to replace the 2 I was using! It has certainly been an adjustment for the entire family. We love the frence door style with it's open format everything is easy to access. I love, love, love it! It fits so much and looks very sleek! The kids especially love their snack drawer on the bottom. Everytime someone comes over the kids ask do you want to see our new fridge? Then they take them over to it and open it up for them to see it. I don't mind the kids being in and out of it as much any more with it's energy efficiency as well. It is so quiet just a gentle hum lets you know it's working...no more clanking or startling sounds like the older ones we had made.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Just had installed.
on March 30, 2019
Posted by: george wetherill
from San Antonio
Gender:Male
I just had installed yesterday and so far very quite.
If anyone is having noise problems, make sure you put the front feet or stabilizers down. To set, unscrew the two screws at the bottom of the front of frig. Its a plastic vent or grill that exstends to cover wheels.
Once removed take a small cresrent wrench and lower the two rubber feet to the floor firmly. This also keeps frig from pulling forward when opening freezer as it is tightly fitted ( which is really good).
I also saw where someone said about the ice not being of the filtered water. If you have a filtered unit, I positive that the filter covers both the the icemaker and cold water dispenser.
Third, people have posted pics of rust spots on the stainless doors.
People think that if its stainless it wont rust. Yes it will and says so in the service book sent with unit. I have all stainless products without a spot of rust.
I use stainless steel metal polish in an aerosol form and apply with microfiber clothes only. The pics I saw posted of rust, the frigs look very dull and not cared for.
Give your stainlee a quick wipedown once a week and youl never have any rust problem.
I will post again in a moth or two and review my purchase.
If anyone is having noise problems, make sure you put the front feet or stabilizers down. To set, unscrew the two screws at the bottom of the front of frig. Its a plastic vent or grill that exstends to cover wheels.
Once removed take a small cresrent wrench and lower the two rubber feet to the floor firmly. This also keeps frig from pulling forward when opening freezer as it is tightly fitted ( which is really good).
I also saw where someone said about the ice not being of the filtered water. If you have a filtered unit, I positive that the filter covers both the the icemaker and cold water dispenser.
Third, people have posted pics of rust spots on the stainless doors.
People think that if its stainless it wont rust. Yes it will and says so in the service book sent with unit. I have all stainless products without a spot of rust.
I use stainless steel metal polish in an aerosol form and apply with microfiber clothes only. The pics I saw posted of rust, the frigs look very dull and not cared for.
Give your stainlee a quick wipedown once a week and youl never have any rust problem.
I will post again in a moth or two and review my purchase.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
not a good buy
on May 24, 2018
Posted by: browski
from grand rapids MI
Gender:Female
we've only had this fridge for a year and it makes a constant clicking noise that won't stop. it also runs all the time.
No, I would not recommend this to a friend.
Response from whirlpool.comBy BESSFR, Social Care , May 25, 2018
Hello browski, thank you for your review. We're truly sorry to learn of your concerns. Please click on the link below to listen to normal sounds of your Refrigerator. https://bit.ly/2fnSi3H
Written by a customer while visiting whirlpool.com