Customer reviews from frigidaire.com
Frigidaire - 18 Cu. Ft. Top-Freezer Refrigerator - Stainless steel
Average customer rating
4.3
(234 Reviews)
Rating breakdown 234 reviews
5 Stars
143
4 Stars
52
3 Stars
18
2 Stars
12
1 Star
9
85%of customers recommend this product.
(
109 out of
128)
Customer Reviews for Frigidaire - 18 Cu. Ft. Top-Freezer Refrigerator - Stainless steel
Customer Rating
1
Pretty disappointed
on February 18, 2020
Posted by: Jorge v
[This review was collected as part of a promotion.] Had this refrigerator for 1.5 months and we've had 4 appliance repair technicians come by to fix it. The refrigerator hasn't been at normal temps for almost 3 weeks causing the food to spoil. We lost a great amount of food in the last 2 weeks. Food ain't cheap. We're still waiting to get the problem resolved. According to a Frigidaire representative another technician is coming out today from 12pm-3pm to see if they can fix or try to give us a replacement. Just want this issue resolved its been on going for almost 3 weeks already.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, February 20, 2020
Hi, Jorge v!
Thank you for your patience while we work towards a resolution for your refrigerator. We understand this process has been inconvenient for you, and we are happy to continue working with you to ensure your refrigerator is working as designed! In the event a repair is not available, we will be able to discuss other options at that time. If you have any questions, please reach out to your technician directly or contact us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Thank you for your patience while we work towards a resolution for your refrigerator. We understand this process has been inconvenient for you, and we are happy to continue working with you to ensure your refrigerator is working as designed! In the event a repair is not available, we will be able to discuss other options at that time. If you have any questions, please reach out to your technician directly or contact us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
1
A lot of issues but resolved now
on February 23, 2020
Posted by: Angirae27
[This review was collected as part of a promotion.] I bought the unit 5 months ago & finally got all the issues addressed after 6 tech visits and a replacement was delivered. Horrible experience between both manufacturer & store. Each wanted to blame the other and no one wanted to just fix the issues. It will be very hard to shop with either in the future.
Response from frigidaire.comBy Keyanna A. , Online Outreach Specialist , February 25, 2020
Oh my, Angirae27! We are saddened to hear that you have had such a negative experience with your refrigerator so far. We are, however, happy to hear that you were able to get things handled. Please allow us the chance to restore your faith in our brand. Be on the lookout for an email from us! ~Keyanna
Written by a customer while visiting frigidaire.com
Customer Rating
5
Excellent product
on May 13, 2020
Posted by: Kimbrya
[This review was collected as part of a promotion.] This item is really good. I’ve had this item about a year and it still works perfectly. I’m glad I purchased.
Written by a customer while visiting frigidaire.com
Customer Rating
4
My new fridge.
on June 22, 2020
Posted by: megrandmomjean
[This review was collected as part of a promotion.] Love it, It would be 5-stars if freezer had a light. Don't understand why it doesn't. Very hard to see inside especially at night. Would pay more for that feature alone! Would choose another brand for that feature alone!
Written by a customer while visiting frigidaire.com
Customer Rating
3
Frustrated
on August 6, 2020
Posted by: voila
[This review was collected as part of a promotion.] This refrigerator was purchased in December of 2017 and I have had (4) service calls from (4) different repair shop for the freezer frosting up and the refrigerator door not closing properly. I had to purchase an additional extended warranty because I had no confidence in the refrigerator working properly. Today August 6, 2020 hopefully I had my last service call. Verdict is still out. Hoping the situation has been resolved, this entire experience has been very frustrating.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, August 25, 2020
Hi, voila!
Thank you for your feedback. We are sorry to learn that the refrigerator is needing repair. We're here to listen and do what it takes to make sure your product can do its best for you. If service does not resolve this matter, we're here to help. Please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Thank you for your feedback. We are sorry to learn that the refrigerator is needing repair. We're here to listen and do what it takes to make sure your product can do its best for you. If service does not resolve this matter, we're here to help. Please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
5
Space and ease of controls so far very cheap to run
on September 3, 2020
Posted by: Jackivory1
[This review was collected as part of a promotion.] For the size it really holds quite a lot, but it is very cheap to operate
Written by a customer while visiting frigidaire.com
Customer Rating
4
Where the light?
on March 26, 2019
Posted by: Blondie58
from Buffalo,ny
[This review was collected as part of a promotion.] I got my fridge last month and there is no light in the freezer. Very surprised.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Nice shelving options
on October 17, 2017
Posted by: JaysGurl
from Lancaster, PA, United States
This refrigerator is roomy and has many nooks and crannies for your stuff! I like the white light instead of the old school yellow light inside.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com