Customer reviews from frigidaire.com
Frigidaire - 25.5 Cu. Ft. Side-by-Side Refrigerator with Water and Ice Dispenser - Ebony Black
Average customer rating
4.2
(1,516 Reviews)
Rating breakdown 1,516 reviews
5 Stars
841
4 Stars
378
3 Stars
158
2 Stars
73
1 Star
66
82%of customers recommend this product.
(
552 out of
671)
Customer Reviews for Frigidaire - 25.5 Cu. Ft. Side-by-Side Refrigerator with Water and Ice Dispenser - Ebony Black
Customer Rating
5
Excellent Features
on August 15, 2019
Posted by: Jalaine
[This review was collected as part of a promotion.] Had it for 5 Months now and we're really enjoying this item. Highly recommended.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Cold Mountain Ice Box
on August 15, 2019
Posted by: Tammy Baby
[This review was collected as part of a promotion.] Keeps food cold at the temperature I want it to be
Written by a customer while visiting frigidaire.com
Customer Rating
2
Noisy
on August 15, 2019
Posted by: Lechemama2
[This review was collected as part of a promotion.] This refrigerator came standard in our new construction home. It makes a LOT of noise. Mostly from the ice maker, and the “arm” to shut off the ice maker when it is full does not work properly. It will be fine until we are ready to upgrade and move it to use in the garage as a backup/extra refrigerator.
Response from frigidaire.comBy Online Outreach Specialist, August 16, 2019
Hey, Lechemama2! Thank you for taking the time to provide us with your valuable feedback. We're sorry to hear that your experience has not been positive.
We recommend making sure that the wire signal arm is not covered in ice to prevent from shutting off.
We also recommend checking your Owner's Manual (page 23) for your refrigerator's normal operating sounds. The manual can also be located on our website at ftp://ftp.electrolux-na.com/ProdInfo_PDF/Anderson/A07198504en.pdf.
Please feel free to reconnect with us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Have a great day! – Courtney
We recommend making sure that the wire signal arm is not covered in ice to prevent from shutting off.
We also recommend checking your Owner's Manual (page 23) for your refrigerator's normal operating sounds. The manual can also be located on our website at ftp://ftp.electrolux-na.com/ProdInfo_PDF/Anderson/A07198504en.pdf.
Please feel free to reconnect with us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Have a great day! – Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Space and Features
on August 15, 2019
Posted by: Shirley58
[This review was collected as part of a promotion.] I bought this 2 months ago and I am very pleased. The family loves it.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Purchase
on August 16, 2019
Posted by: Texansgal41
[This review was collected as part of a promotion.] I love my new refrigerator!!! Awesome size and quality appliance
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Refrigerator
on August 16, 2019
Posted by: Jmoore219
[This review was collected as part of a promotion.] For the price best refrigerator in the U.S. Plus, you do not have to worry about your food.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Nice Looking exterior
on August 16, 2019
Posted by: Neala
[This review was collected as part of a promotion.] This fridge is very noise, 1 LED light for the fridge is not sufficient, otherwise ok.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, August 21, 2019
Hello, Neala.
Thank you for your time and recent business with us! As we strive to produce high-quality products and services for deserving consumers like you, we would like to assure you we capture all consumer feedback to enhance Frigidaire’s overall operations and quality. We have a great informational video regarding the different sounds you can experience with your refrigerator. Please use this link https://youtu.be/PLSixFjjuv8 for the information. We ask that if you have any questions or concerns that you would like to discuss further, please contact us directly. Our team may be reached by calling 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
Thank you for your time and recent business with us! As we strive to produce high-quality products and services for deserving consumers like you, we would like to assure you we capture all consumer feedback to enhance Frigidaire’s overall operations and quality. We have a great informational video regarding the different sounds you can experience with your refrigerator. Please use this link https://youtu.be/PLSixFjjuv8 for the information. We ask that if you have any questions or concerns that you would like to discuss further, please contact us directly. Our team may be reached by calling 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
2
Just ok.
on August 16, 2019
Posted by: joneech
[This review was collected as part of a promotion.] This was the standard package in our newly built home. It’s a basic side by side fridge, does what it’s supposed to to and looks nice. In our third month with it, we discovered it was leaking (for who knows how long?) and the only reason we discovered it was bc we were repairing some floor planks and noticed the damage on my cabinet kick plate. It damaged our brand new floor all under it and the wall/cabinet on the side it was leaking. Luckily, we are still under warranty. Electrolux came and fixed the issue, and from what I understand, this is a common problem? Who knows? At least we got it fixed. Also, when you close the fridge part sometimes the freezer door pops open. It’s more annoying than a serious issue really. Other than that, it’s just ok.
Response from frigidaire.comBy Derrick , Online Outreach Specialist, August 22, 2019
Hello, Joneech.
Thank you for your review and rating!
I can understand your concern when your new unit does not perform as designed.
I am happy our Customer Care Team, and authorized service provider was able to pinpoint the issue you were experiencing and resolve the matter as quickly as possible.
Lastly, I have submitted your account to a specialist in our department for further assistance about your floors. A specialist should be contacting you within 1 business day to discuss the next steps about your floors.
We appreciate your patience with us and will be happy to use your experience for future reference.
Best Regards-
Derrick
Thank you for your review and rating!
I can understand your concern when your new unit does not perform as designed.
I am happy our Customer Care Team, and authorized service provider was able to pinpoint the issue you were experiencing and resolve the matter as quickly as possible.
Lastly, I have submitted your account to a specialist in our department for further assistance about your floors. A specialist should be contacting you within 1 business day to discuss the next steps about your floors.
We appreciate your patience with us and will be happy to use your experience for future reference.
Best Regards-
Derrick
Written by a customer while visiting frigidaire.com