Customer reviews from frigidaire.com
Frigidaire - 25.5 Cu. Ft. Side-by-Side Refrigerator with Water and Ice Dispenser - Ebony Black
Average customer rating
4.2
(1,516 Reviews)
Rating breakdown 1,516 reviews
5 Stars
841
4 Stars
378
3 Stars
158
2 Stars
73
1 Star
66
82%of customers recommend this product.
(
552 out of
671)
Customer Reviews for Frigidaire - 25.5 Cu. Ft. Side-by-Side Refrigerator with Water and Ice Dispenser - Ebony Black
Customer Rating
5
Wonderful features! Great capacity!
on May 11, 2018
Posted by: Happy Bears
from Palm Bay, FL
[This review was collected as part of a promotion.] The product work well. Keeps every very cold. Very good storage space.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
looks good also
on May 11, 2018
Posted by: ptaft
from moore sc
[This review was collected as part of a promotion.] it is a great refrigerator keeps things cold unlike one of the competitors that I had.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
3
Noisy ice maker
on May 11, 2018
Posted by: Lee2677
from calabash, NC
[This review was collected as part of a promotion.] Ice maker makes weird loud noises. Otherwise, frig ok.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Brandi, Online Outreach Specialist, May 14, 2018
Hi, Lee2677! I can understand your concern regarding the noise. It is normal for the icemaker to make some clicking or buzzing noises as the different parts activate per page 24 of your manual, but I am glad to hear it is working well for you. Of course, if you have any additional concerns, feel free to contact us directly at 1-888-203-1389 M-F from 8a-8p or Sat from 9a-6p EST. ~ Brandi
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great fridge
on May 13, 2018
Posted by: AG480
from Arizona
[This review was collected as part of a promotion.] I like this fridge just wish it was all stainless steel and had more space.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
3
Can be built better
on May 13, 2018
Posted by: A to Z
from Bluffton, SC
[This review was collected as part of a promotion.] Came with our new house. Doesn’t seem to be as spacious as you would think, likely due to being a side by side. One drawer is really hard to use - warranty is getting me a new shelf and drawer. See a lot plastic shavings on the inside.
I would recommend this to a friend!
Response from frigidaire.comBy Ruth, Online Outreach Specialist, May 14, 2018
A to Z, I am dismayed that your refrigerator is not as you expected. Your refrigerator, at 25.5 cubic feet, is one of the largest Side-By-Side models available. With its adjustable interior storage, there are over 100 ways to organize and customize your refrigerator. I am certain you will find one that works best for your family. Thank you for your valuable feedback. In today’s competitive marketplace feedback from our consumers is vital to our continued success. Please be assured your comments are reviewed online by our product gurus, who I'm sure will find value in your observations. Should you have any questions, please reconnect with us directly for assistance by calling Mon-Fri, 8a-8p or Saturday 9a-6p EST @ 888-203-1389. We are here for you. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not a great start
on May 14, 2018
Posted by: MDH7
from Dallas tx
[This review was collected as part of a promotion.] New fridge and the ice maker squirts all over the inside causing it too look like it needs to be defrosted plus the seals are bad. A lot of condensation.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Brandi, Online Outreach Specialist, May 15, 2018
Yikes, MDH7! I hate to hear that you are having issues with your new fridge. It looks like a technician was sent out and he found the problem. The photos are being reviewed by our Technical Support Team Lead and you will be contacted with further instructions within 2-3 business days. ~ Brandi
Written by a customer while visiting frigidaire.com
Customer Rating
3
Interior fit and finish mediocre at best.
on May 14, 2018
Posted by: Choppers
from New mexico
[This review was collected as part of a promotion.] As the title says the interior fit is not very impressive. Drawer fit and operation is poor. Shelves look and feel cheap. Beyond that the refrigerator is fine. It came In a new home, we had no choice in the selection.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , May 15, 2018
Hi Choppers!
We regret hearing that you are not content with the design of your refrigerator and will be sure to let the proper channel know.
We always appreciate our fellow Frigidaire ambassadors, who take the time to give us their feedback.
Please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference.
Should you ever any additional questions or concerns, do not hesitate to contact us at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Respectfully –CiCi
We regret hearing that you are not content with the design of your refrigerator and will be sure to let the proper channel know.
We always appreciate our fellow Frigidaire ambassadors, who take the time to give us their feedback.
Please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference.
Should you ever any additional questions or concerns, do not hesitate to contact us at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Respectfully –CiCi
Written by a customer while visiting frigidaire.com
Customer Rating
2
Black refrigerator
on May 14, 2018
Posted by: Vicki57
from Franklin KY
[This review was collected as part of a promotion.] This side-by-side model refrigerator came as standard appliance with a home we purchased. I would not have chosen black as it shows every smudge. The icemaker also makes a very loud clicking noise just before it dumps ice. It also sounds like a motorcycle revving up at one point in the process. Maybe it's the water filling the ice tray or the compressor, I don't know, but the noises are annoying. Makes ice quickly though. Needs one more shelf in the refrigerator side. Probably wouldn't have chosen this model if I had been shopping for a refrigerator.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , May 15, 2018
Hi Vicki57!
Your feedback and critique on your refrigerator is greatly appreciated.
We understand that some sounds coming from your refrigerator can be a little bothersome. Your refrigerator may make many sounds such as clicking; which would be a normal operational sound as the solenoid opens and closes the ice chute.
Should you experience any sounds that are unusual, feel free to contact us directly at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly-CiCi
Your feedback and critique on your refrigerator is greatly appreciated.
We understand that some sounds coming from your refrigerator can be a little bothersome. Your refrigerator may make many sounds such as clicking; which would be a normal operational sound as the solenoid opens and closes the ice chute.
Should you experience any sounds that are unusual, feel free to contact us directly at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly-CiCi
Written by a customer while visiting frigidaire.com