Customer reviews from frigidaire.com
Frigidaire - 25.5 Cu. Ft. Side-by-Side Refrigerator with Water and Ice Dispenser - Ebony Black
Average customer rating
4.2
(1,516 Reviews)
Rating breakdown 1,516 reviews
5 Stars
841
4 Stars
378
3 Stars
158
2 Stars
73
1 Star
66
82%of customers recommend this product.
(
552 out of
671)
Customer Reviews for Frigidaire - 25.5 Cu. Ft. Side-by-Side Refrigerator with Water and Ice Dispenser - Ebony Black
Customer Rating
2
Okay Fridge
on April 23, 2020
Posted by: Msf012
This fridge came with the house we purchased a month ago. First thing we noticed is that the water from the water dispenser comes out really slow. We replaced the water filter thinking it would fix the issue but the water is still coming out really slow. Another thing we noticed is how noisy it is, it makes a lot of random sounds throughout the day. The fridge itself is really spacious can’t complain about that. Overall it’s an alright fridge.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, April 27, 2020
Hi, Msf012!
Thanks for sharing your experience. It is normal for the refrigerator to make some noise as it runs, and we understand it can take some getting used to! The following video should help identify normal operating sounds: https://youtu.be/PLSixFjjuv8. If the water flow in your refrigerator is slow, it may be due to hard water or a secondary filtration system (such as in-line or reverse osmosis), for which we would recommend a bypass. This will allow the water to run through the fridge without being re-filtered, which can speed up flow.
The recommended bypass for this model is part 242294502, which is available at the following link: https://www.frigidaire.com/Filters--Accessories/Filters/Water-Filters/242294502/. If you need further help, please reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Thanks for sharing your experience. It is normal for the refrigerator to make some noise as it runs, and we understand it can take some getting used to! The following video should help identify normal operating sounds: https://youtu.be/PLSixFjjuv8. If the water flow in your refrigerator is slow, it may be due to hard water or a secondary filtration system (such as in-line or reverse osmosis), for which we would recommend a bypass. This will allow the water to run through the fridge without being re-filtered, which can speed up flow.
The recommended bypass for this model is part 242294502, which is available at the following link: https://www.frigidaire.com/Filters--Accessories/Filters/Water-Filters/242294502/. If you need further help, please reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
2
Ice dispenser doesn't work
on April 24, 2020
Posted by: RickyNC
[This review was collected as part of a promotion.] The crushed/Ice dispense doesn't work! It's very frustrating getting the ice manually!
Response from frigidaire.comBy Keyanna A. , Online Outreach Specialist , April 28, 2020
Oh my, RickyNC! We are bummed to hear your ice dispenser is giving you troubles. We want to help turn this inconvenience around for you. Check out these troubleshooting videos on Frigidaire ice makers.
https://youtu.be/SxQV3e0iYS4
https://youtu.be/UxFqwxGHQaE
If further assistance is required, please reach out to our Customer Engagement Center. We are available via Live Chat online or by phone at 1 (800) 374-4432 Monday through Friday from 8:30 am to 8 pm EST. ~Keyanna
https://youtu.be/SxQV3e0iYS4
https://youtu.be/UxFqwxGHQaE
If further assistance is required, please reach out to our Customer Engagement Center. We are available via Live Chat online or by phone at 1 (800) 374-4432 Monday through Friday from 8:30 am to 8 pm EST. ~Keyanna
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great features!
on April 25, 2020
Posted by: Jbish
[This review was collected as part of a promotion.] Great fridge! Keeps food cool and fresh. Love it so much!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great features
on April 26, 2020
Posted by: Traemarsh
[This review was collected as part of a promotion.] This came with the new home we purchased, excellent, keeps the food at the right temperature, makes ice quickly.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Awesome !!!
on April 26, 2020
Posted by: Martimar
[This review was collected as part of a promotion.] It has been a great refrigerator.
Is it very spacious and everything fits in it with room to spare
Is it very spacious and everything fits in it with room to spare
Written by a customer while visiting frigidaire.com
Customer Rating
5
Real Review
on April 27, 2020
Posted by: Williams Family 0717
[This review was collected as part of a promotion.] Bought almost 1 year ago and absolutely love!!! Fast, quiet and never had any issues whatsoever! I will always purchase Fridgidaire!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Excellent Model & Brand, I love Frigidaire : )
on April 27, 2020
Posted by: Sully949
[This review was collected as part of a promotion.] Purchased a new home with ALL Frigidaire appliances, it was a very good selling point.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Fits the Bill
on April 27, 2020
Posted by: CashandCarry
[This review was collected as part of a promotion.] I really like the stainless steel and it fits nicly with our decor. The only thing I would have like even better is choosing the freezer at the bottom and an extra door in the middle.
Written by a customer while visiting frigidaire.com