Customer reviews from frigidaire.com
Frigidaire - 25.5 Cu. Ft. Side-by-Side Refrigerator with Water and Ice Dispenser - Ebony Black
Average customer rating
4.2
(1,516 Reviews)
Rating breakdown 1,516 reviews
5 Stars
841
4 Stars
378
3 Stars
158
2 Stars
73
1 Star
66
82%of customers recommend this product.
(
552 out of
671)
Customer Reviews for Frigidaire - 25.5 Cu. Ft. Side-by-Side Refrigerator with Water and Ice Dispenser - Ebony Black
Customer Rating
4
It’s ok
on October 25, 2019
Posted by: Yamy
[This review was collected as part of a promotion.] This refrigerator is spacious and functions well. It’s good looking. I am pleased with this appliance;)
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Space & functionality
on October 25, 2019
Posted by: Spense
[This review was collected as part of a promotion.] We purchased a new house which came with Frigidaire appliances. This refrigerator is a perfect size for a small family. We love the feature of the water and ice spigot.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Awesome product
on October 25, 2019
Posted by: Shabazz2001
[This review was collected as part of a promotion.] It came with the home we purchased and were glad it did
Written by a customer while visiting frigidaire.com
Customer Rating
2
Water pressure low
on October 26, 2019
Posted by: Pearlteg
Got this fridge with our new home and 2 month later the water pressure is so slow coming out it takes forever to fill a glass of water
Response from frigidaire.comBy Ashton, Online Outreach Specialist, October 28, 2019
Hi, Pearlteg!
If your water is coming slowly from the dispenser, we recommend checking the water pressure in all areas of your house to ensure it is consistent. If you have a secondary water filtration system (in-line filter, reverse osmosis, etc) for your home, the addition of the charcoal filter in the refrigerator may be reducing too much pressure. We would recommend in this case to replace the filter with a bypass. The recommended bypass is part 242294502 and is available on our website at the following link: https://www.frigidaire.com/Filters--Accessories/Filters/Water-Filters/242294502/.
If you need any further assistance, please give us a call at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
If your water is coming slowly from the dispenser, we recommend checking the water pressure in all areas of your house to ensure it is consistent. If you have a secondary water filtration system (in-line filter, reverse osmosis, etc) for your home, the addition of the charcoal filter in the refrigerator may be reducing too much pressure. We would recommend in this case to replace the filter with a bypass. The recommended bypass is part 242294502 and is available on our website at the following link: https://www.frigidaire.com/Filters--Accessories/Filters/Water-Filters/242294502/.
If you need any further assistance, please give us a call at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
5
Quality appliances
on October 28, 2019
Posted by: RickCopie
[This review was collected as part of a promotion.] I have had my fridge for over a year now , no problems , easy and convenient filter replacement. Very happy I bought Frigidaire.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Best Ice Maker Ever!
on October 29, 2019
Posted by: ingbar
[This review was collected as part of a promotion.] This fridge was bought for a second home, so I didn't think I would care too much how it was, as long as I could drop some food in it, but I look forward to using it. The 3 drawers are fantastic to have and keep the food fresh and organized and the ice maker rocks!!! Strongest I have ever owned and I have owned 8 homes and about 10 refrigerators.
Written by a customer while visiting frigidaire.com
Customer Rating
4
great features
on October 29, 2019
Posted by: sammmykumar
[This review was collected as part of a promotion.] its very good , but sometimes the ice machine makes noise, otherthen that everything is great !!
Written by a customer while visiting frigidaire.com
Customer Rating
3
Came with new house
on October 30, 2019
Posted by: Jetson
[This review was collected as part of a promotion.] Makes a lot of noise, leaks from ice dispenser and the drawers do not pull out easily.
Response from frigidaire.comBy Derrick, Online Outreach Specialist, October 31, 2019
Hello, Jetson.
Thank you for your review and rating!
Congratulations, your new home.
I’m disappointed to learn about the hiccups you have experienced so far.
Did you know? To get those troublesome plastic drawers to open/close smoothly try rubbing waxed paper on the slides and hangers or vegetable oil.
Your new, high-efficiency refrigerator may introduce unfamiliar sounds. These sounds normally indicate your refrigerator is operating correctly. Some surfaces on floors, walls, and kitchen cabinets may make these sounds more noticeable.
Today’s compressors run much faster than in the past. Your compressor may have a high-pitched hum or pulsating sound. For additional information about the sounds your fridge makes, I recommend reviewing the “NORMAL OPERATING SOUNDS AND SIGHTS” of your Use & Care guide page 23.
Also, please watch this short video showing some of the sounds your fridge may produce.
https://youtu.be/PLSixFjjuv8
In some cases, ice cubes will freeze together in the bin, possibly jamming the dispenser mechanism or causing water to leak from the ice/water dispenser.
Have you changed your water filter recently? Remember, if it’s been six months or longer since you last changed your water filter, this may affect the performance of your ice/water dispenser along with the quality of your water.
Should the sound become louder, please give us a call. Our Customer Care Team can be reached by dialing 800-374-4432, and available Monday through Friday from 8:30am-8pm EST.
We appreciate your comments and will be happy to use your experience for future reference.
Regards-
Derrick
Thank you for your review and rating!
Congratulations, your new home.
I’m disappointed to learn about the hiccups you have experienced so far.
Did you know? To get those troublesome plastic drawers to open/close smoothly try rubbing waxed paper on the slides and hangers or vegetable oil.
Your new, high-efficiency refrigerator may introduce unfamiliar sounds. These sounds normally indicate your refrigerator is operating correctly. Some surfaces on floors, walls, and kitchen cabinets may make these sounds more noticeable.
Today’s compressors run much faster than in the past. Your compressor may have a high-pitched hum or pulsating sound. For additional information about the sounds your fridge makes, I recommend reviewing the “NORMAL OPERATING SOUNDS AND SIGHTS” of your Use & Care guide page 23.
Also, please watch this short video showing some of the sounds your fridge may produce.
https://youtu.be/PLSixFjjuv8
In some cases, ice cubes will freeze together in the bin, possibly jamming the dispenser mechanism or causing water to leak from the ice/water dispenser.
Have you changed your water filter recently? Remember, if it’s been six months or longer since you last changed your water filter, this may affect the performance of your ice/water dispenser along with the quality of your water.
Should the sound become louder, please give us a call. Our Customer Care Team can be reached by dialing 800-374-4432, and available Monday through Friday from 8:30am-8pm EST.
We appreciate your comments and will be happy to use your experience for future reference.
Regards-
Derrick
Written by a customer while visiting frigidaire.com