Customer reviews from frigidaire.ca
Frigidaire - Gallery 1.5 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Average customer rating
1.1
(7 Reviews)
Rating breakdown 7 reviews
5 Stars
0
4 Stars
0
3 Stars
0
2 Stars
1
1 Star
6
0%of customers recommend this product.
(
0 out of
6)
Customer Reviews for Frigidaire - Gallery 1.5 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Customer Rating
1
Garbage OTR
on November 18, 2017
Posted by: james anderson
from Toronto, ON, Canada
Just west of money
very noisy and top of that wont able to remove cooking steam and oil flumes.
lots of oil found top of microwave and cabinat after 2 weeks of use.
very noisy and top of that wont able to remove cooking steam and oil flumes.
lots of oil found top of microwave and cabinat after 2 weeks of use.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Poor quality
on December 9, 2018
Posted by: Nickea
from Blackstock Ontario
I've had this microwave for 4-5 months now, and am overall dissatisfied. It looks nice, but it heats unevenly, and the black stainless coating is already chipping off of the handle. It also has the most annoying and persistent beep even finished, however you can turn off the sound, so that helps. I would not recommend this microwave.
No, I would not recommend this to a friend.
Response from frigidaire.caBy R'Shaye , Online Outreach Specialist , December 10, 2018
Hello, Nickea. I understand your concern regarding the microwave not heating evenly. I will be more than happy to assist. Check to be sure your microwave is plugged into a 120v circuit. Also, wipe down the walls of the microwave. Food or debris can affect your heating performance. If in the event the microwave is still not functioning properly, please call our Customer Care Team at 1.800.265.8352 Mon-Fri 8a-8p EST.-R'Shaye
Written by a customer while visiting frigidaire.ca
Customer Rating
1
not so much
on December 20, 2018
Posted by: LindaD
from Bridgewater NS
we saved and got the gallery fridge stove and microwave for 50th anniversary..6 days after warranty has gone it started to blow fuses..sent it out twice to be repaired to the tune of over $200...we live on a fixed income and cannot afford to keep on like this..the fuse blew again this morning..I love it but now we have the old micro sitting on the counter again..can't even take it down till someone comes by to help with it
No, I would not recommend this to a friend.
Response from frigidaire.caBy Derrick , Online Outreach Representative, December 21, 2018
Hi, LindaD.
Congratulations on your 50th Anniversary! What an amazing milestone!
First, allow me to thank you for purchasing our appliances and becoming part of our extended Frigidaire family.
Hate to learn about the matter with your microwave not functioning properly.
Striving to be the best home appliance company in North America, we do value your opinion.
I have attempted a connection with you via email to review your concerns and answer any questions you might have about your recent experience.
Kindly, Derrick
Congratulations on your 50th Anniversary! What an amazing milestone!
First, allow me to thank you for purchasing our appliances and becoming part of our extended Frigidaire family.
Hate to learn about the matter with your microwave not functioning properly.
Striving to be the best home appliance company in North America, we do value your opinion.
I have attempted a connection with you via email to review your concerns and answer any questions you might have about your recent experience.
Kindly, Derrick
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Convection doesn't work
on September 10, 2019
Posted by: Jura87
from Chilliwack
We just recently bought this appliance mainly (99%) for its convection function, after installing it according to the install guide we were excited to try the convection feature and were highly disappointed. After selecting the desired temperature the it's starts running and after just a few seconds it starts beeping and stops working. I'm not sure if it's a faulty convection otr or what the problem is, but the fact that I have to invest my time now to get it working is very disappointing to me.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Ashton, Online Outreach Specialist, September 12, 2019
Hi, Jura87!
Thank you for sharing your experience. We are sorry to hear you are having trouble with the convection feature! After setting the temperature, the microwave should enter preheat mode, and will signal when the desired temperature is reached. After preheat, you can put in your food and set the time to cook. If your microwave is acting abnormally while following these steps, we will be happy to assist you with troubleshooting! Please give us a call at 1-800-265-8352 Monday through Friday, 8:30am to 8pm EST at your convenience.
Best,
Ashton
Thank you for sharing your experience. We are sorry to hear you are having trouble with the convection feature! After setting the temperature, the microwave should enter preheat mode, and will signal when the desired temperature is reached. After preheat, you can put in your food and set the time to cook. If your microwave is acting abnormally while following these steps, we will be happy to assist you with troubleshooting! Please give us a call at 1-800-265-8352 Monday through Friday, 8:30am to 8pm EST at your convenience.
Best,
Ashton
Written by a customer while visiting frigidaire.ca
Customer Rating
2
Fancy but noisy!
on December 3, 2019
Posted by: Superbobby
from Ottawa, Ontario
This microwave looks really nice with that dark glass and stainless design. As a microwave, it does its job. Was it worth to pay for that convection feature? Not really. I have tried two times and it is struggling to reach its max temp. Good only for cookies are cup cake.
The annoying beep sound it does ... It is so stressful ! I and my wife gets crazy when it beeps continuously every few seconds..If we are having a discussion, one of us needs to run to the kitchen to stop that madness. There is not even a way to lower the volume. This is the most expensive microwave we ever bought and the most annoying of all. The engineer who designed that should be fired. Once out of warranty, I am planning to open that microwave and cut the wire on that speaker...I am serious.
It has been 6 months since we installed this microwave and it is now making a buzzing noise when in use. The cheap ones we had previously were quiet compare to this.
It is what it is...a cheap microwave disguise as a fancy one.
Response from frigidaire.caBy Briana, Online Outreach Specialist, December 10, 2019
Hello, Superbobby! Thank you for your feedback! We sincerely apologize for your experience with your appliance. Our design and engineer teams are constantly monitoring our brand pages for feedback such as yours for future reference. Should you need further assistance, please feel free to chat with us online or contact us by phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Blew out right after 2 year warranty period!
on June 12, 2020
Posted by: Marc V
from Lihue, HI
We had the same experience as many others here with this product. It was installed by the home builder (D.R. Horton) and right after the two years were up it started tripping the breaker. Reset it several times, but then it just sparked and was done for. I guess that's the reason they discontinued the product. Disappointing. Going with a different brand now.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Katrina, Outline Outreach Specialist, June 16, 2020
Hello, Marc V!
Thank you for your review. We are sorry to hear about the experience you had with the microwave unit. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Katrina
Thank you for your review. We are sorry to hear about the experience you had with the microwave unit. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Katrina
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Blowing fuses
on August 11, 2020
Posted by: Kris1
from Montreal, Quebec
Like most reviews I am reading about most model microwaves from Frigidaire, right after the warranty the ceramic fuse blows. After researching I discovered it could be the door switches given that the fuse only blows when closing the door. So, I found the faulty switch and replaced it. Lasted for a few months then it happened again. This time when I tested all the switches they were all fine however, I decided to still replace all three door switches with new ones, changed the fuse.... it worked for a few days then it stopped working again. Now I am thinking it must be the black plastic piece that holds the three door switches in place is worn out and slightly grooved (which is what I can see) which makes the door uneven and causes a fault.
These appliances nowadays are designed and built to fail so you spend more money to replace them. Unlike back in the day where appliances lasted generations.
These appliances nowadays are designed and built to fail so you spend more money to replace them. Unlike back in the day where appliances lasted generations.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Katrina, Outline Outreach Specialist, August 20, 2020
Hi, Kris1!
Thank you for your feedback. We sincerely apologize for the experience with the microwave tripping the breaker. We make every effort to manufacture quality products and your concerns have not gone unnoticed. We will submit your feedback to our design and engineer teams, in hopes to serve you better in the future. Should you need further assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Thank you for your feedback. We sincerely apologize for the experience with the microwave tripping the breaker. We make every effort to manufacture quality products and your concerns have not gone unnoticed. We will submit your feedback to our design and engineer teams, in hopes to serve you better in the future. Should you need further assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Written by a customer while visiting frigidaire.ca