Hiya, pugsley!

Thank you for your time and purchasing our Frigidaire Gallery French Door Refrigerator for your home. I regret to read the issues you had with your freezer, I am happy our authorized service providers were able to replace the sliding tracks in a timely manner. Also, I do recommend replacing your water filter, if you experiencing slow ice dispensing from the ice dispenser. Hope this helps. Please call us directly, if we can be of any assistance. Thanks again for choosing Frigidaire. –Best Regards, Derrick

Hello ddcarn! Our new refrigerators are designed to be more efficient in that they use newer components and run at a consistent speed/temperature for a longer period of time using less energy. If your refrigerator is located in a non-humid and not warm environment and you have set your appliance to the appropriate temperature settings (37ºF for refrigerator and 0ºF for your freezer section) you should notice that it runs at a lower speed for a longer period of time. This is one way it is designed to save on energy. Appliances use more energy when they constantly turn off and on. Our refrigerators are designed to allow the fan components inside to run after the compressor turns on. This allows the internal components to cool and the machine to rest even though you may still hear something running. Please feel free to connect with us directly should you have any remaining questions or concerns. -Kindly, Theresa