Customer reviews from Fossil
Fossil - Derrick Flip ID Bifold Wallet - Brown
Average customer rating
4.2
(136 Reviews)
Rating breakdown 136 reviews
5 Stars
102
4 Stars
5
3 Stars
3
2 Stars
5
1 Star
21
80%of customers recommend this product.
(
12 out of
15)
Customer Reviews for Fossil - Derrick Flip ID Bifold Wallet - Brown
Customer Rating
1
Cheap looking, arrived scratched, poor customer support
on December 14, 2023
Posted by: Maria
from Undisclosed
Verified Purchase:Yes
I had this embossed and received it with a noticeable scratch in the front. . It is embossed, so obviously whoever did the work saw the scratch and still packaged/sent it to me. It was supposed to be a gift. I still have not received a refund for the damaged product. They even told me to send the wallet back eventhough it's personalized/cannot be resold. I guess they would rather see it go to waste/ "fossilized" in a landfill (sent them a picture of damage). Their customer support people are incompetent and kept sending me different info to complete refund. The wallet is also very cheap looking. No more ordering from Fossil.
Response from FossilBy fossiluspwr, fossiluspwr, January 26, 2024
We appreciate you taking the time to share your recent review on Fossil.com. We genuinely regret knowing about the challenges you've encountered with your Fossil wallet, and we recognize the frustration this may have caused. Your feedback holds significant value, and we extend our sincere apologies for any inconvenience you've experienced. Rest assured, your experiences and concerns have been duly noted, and we are committed to conveying this feedback to both our product and service teams. Should you have further comments or concerns, feel free to reach out to us at social@fossil.com.
Written by a customer while visiting Fossil
Posted by: Marlies
from Undisclosed
Verified Purchase:Yes
Great customer service, very helpful and smooth transaction with exchange!!
Written by a customer while visiting Fossil
Posted by: Chris
from Undisclosed
Verified Purchase:Yes
There are a few spots where the stitching could be neater, but it holds all my money and cards and feels nice in my pocket.
Written by a customer while visiting Fossil
Posted by: sherry
from Undisclosed
Verified Purchase:Yes
3rd time over the years purchased. Stands up great
Written by a customer while visiting Fossil
Posted by: Michelle
from Undisclosed
Verified Purchase:Yes
The leather was good quality and as an added bonus it has the filter to protect credit cards.
Written by a customer while visiting Fossil
Customer Rating
5
I definitely recommend this wallet I'm not disappointed
on January 9, 2024
Posted by: CJ
from Undisclosed
Verified Purchase:Yes
Beautiful wallet! Soft and smooth leather! If you want to be successful you have to look successful!
Written by a customer while visiting Fossil
Posted by: Sierra
from Undisclosed
Verified Purchase:Yes
Nice wallet. Shipped super quickly with free embossing.
Written by a customer while visiting Fossil
Customer Rating
5
I would definitely buy this wallet again once it wears out
on January 14, 2024
Posted by: Cameron
from Undisclosed
Verified Purchase:Yes
Really nice wallet can't find anything to complain about it.
Written by a customer while visiting Fossil