Customer reviews from hp.com
HP - 204A Toner Cartridge - Yellow
Average customer rating
4.4
(268 Reviews)
Rating breakdown 268 reviews
5 Stars
205
4 Stars
16
3 Stars
16
2 Stars
7
1 Star
24
85%of customers recommend this product.
(
86 out of
101)
Customer Reviews for HP - 204A Toner Cartridge - Yellow
Posted by: Disappoint HP CUSTOMER
from Tucson Arizona
Verified Purchase:Yes
Toner cartridges are overpriced. It is ridiculous that HP disables the printer because non-HP printers are installed. HP has over-reached into customers’ domain with it corporate doctrine of “security chip” in cartridges. I will never buy another HP product.
No, I would not recommend this to a friend.
Response from hp.comBy HP Care, January 21, 2022
Hello,
I know how you feel. You are right. High-quality and authentic toner cartridges are expensive. The best way to save on toner is to print cautiously. We want our customers to be delighted with their purchase, not upset.
I can explain the background of the non-original cartridge messages. We encourage maximizing our toners because we know they work well with our printers. There are multiple complications from using a third-party manufacturer. The cartridges may leak, causing damage to the printer. There is no guarantee on the formulation of third-party toner. The cartridge may work fine, but it might also dry quickly or have print quality issues. Using our toner with our printers ensures the best quality printing experience.
The security chips protect the customer. The chips are used to connect the printer and for tracking. It also protects the consumer against counterfeit cartridges marketed as HP original cartridges on the web. I hope this provides clarity on the value of the cartridges for the price.
Amanda
HP Care
www.hp.com/support/
I know how you feel. You are right. High-quality and authentic toner cartridges are expensive. The best way to save on toner is to print cautiously. We want our customers to be delighted with their purchase, not upset.
I can explain the background of the non-original cartridge messages. We encourage maximizing our toners because we know they work well with our printers. There are multiple complications from using a third-party manufacturer. The cartridges may leak, causing damage to the printer. There is no guarantee on the formulation of third-party toner. The cartridge may work fine, but it might also dry quickly or have print quality issues. Using our toner with our printers ensures the best quality printing experience.
The security chips protect the customer. The chips are used to connect the printer and for tracking. It also protects the consumer against counterfeit cartridges marketed as HP original cartridges on the web. I hope this provides clarity on the value of the cartridges for the price.
Amanda
HP Care
www.hp.com/support/
Written by a customer while visiting hp.com
Posted by: Mrslady
from TX
Verified Purchase:Yes
Great color, great quality. Best price ever. I will buy again
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Sthrngary
Verified Purchase:Yes
The key is anyone can buy an off brand. They don't work as well. They cost less. So I figure just stay with HP on the support products.
Written by a customer while visiting hp.com
Posted by: Alberto1
from miami
Verified Purchase:Yes
I ordered the wrong toner black I needed it for an HPCP4005n
I would recommend this to a friend!
Response from hp.comBy Amanda , HP Care, July 5, 2022
Hi Alberto,
I see you ordered the wrong toner. I want to help you find the correct cartridge and receive an exchange. I profusely apologize for the inconvenience of the wrong cartridge. To get a return, go to www.hp.com/us-en/shop/cv/returnsandexchanges. You can find the return policy at this site and fill out an online return form. If you need assistance, reach out to us.
Amanda
HP Care
www.hp.com/support/
I see you ordered the wrong toner. I want to help you find the correct cartridge and receive an exchange. I profusely apologize for the inconvenience of the wrong cartridge. To get a return, go to www.hp.com/us-en/shop/cv/returnsandexchanges. You can find the return policy at this site and fill out an online return form. If you need assistance, reach out to us.
Amanda
HP Care
www.hp.com/support/
Written by a customer while visiting hp.com
Posted by: Barbara J H
Verified Purchase:Yes
This box came taped all over, not sure of the condition of contents.
Written by a customer while visiting hp.com
Posted by: Crazy Cajun
Verified Purchase:Yes
Superior Product
Written by a customer while visiting hp.com
Posted by: PAKlucas
from Minneapolis MN
Verified Purchase:Yes
I am happy to buy HP products and I like their recycle program.
Written by a customer while visiting hp.com
Posted by: Mad At HP!
Verified Purchase:Yes
I'm guessing this cartridge will fail like the cyan one did.
No, I would not recommend this to a friend.
Value
1
Quality
1
Response from hp.comBy Amanda , HP Care, November 21, 2022
Hi,
I'm sorry to hear you had a cartridge that failed. That outcome is less than fun. It is unclear why you believe your other cartridges will be defective. Are you receiving any error messages? If you did, please contact us to resolve them at www.support.hp.com/us-en/contact-hp/. Again, I am very sorry about the issues. I hope your next HP experience is positive.
Amanda
HP Care
www.hp.com/support/
I'm sorry to hear you had a cartridge that failed. That outcome is less than fun. It is unclear why you believe your other cartridges will be defective. Are you receiving any error messages? If you did, please contact us to resolve them at www.support.hp.com/us-en/contact-hp/. Again, I am very sorry about the issues. I hope your next HP experience is positive.
Amanda
HP Care
www.hp.com/support/
Written by a customer while visiting hp.com