Customer reviews from lg.com
LG - 12,000 BTU Window Air Conditioner and 11,200 BTU Heater
Average customer rating
4.2
(39 Reviews)
Rating breakdown 39 reviews
5 Stars
27
4 Stars
4
3 Stars
1
2 Stars
2
1 Star
5
79%of customers recommend this product.
(
27 out of
34)
Customer Reviews for LG - 12,000 BTU Window Air Conditioner and 11,200 BTU Heater
Customer Rating
1
Not worth it.
on December 1, 2016
Posted by: wgrnshld
from Houston, TX, United States
[This review was collected as part of a promotion.] I've had 2 different models (120v & 240v) from LG and they both broke down with in a year. If the heating element goes out and you have it running on automatic it will work harder to try to bring the air temp up, which will triple your electric bill! The AC part works fine, but the heater just isn't strong enough for any lasting usage. Since I bought the unit specifically because it was a combo AC/Heater, the heater not working is a complete deal breaker.
Pros: easy to use
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Written by a customer while visiting lg.com
Customer Rating
4
Does the job, beware if you dont clean it yearly
on January 20, 2016
Posted by: Wtinsley
from Holiday, FL
[This review was collected as part of a promotion.] After 3 1/2 years the heating coil rusted out and it had mold all over the blower and the coils.
Pros: Performance
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Wouldn’t buy
on November 19, 2017
Posted by: LisaOH
Works great cooling but not reliable to use for heating ..stopped working within a few weeks of being used to heat ..the whole unit just shuts off
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy Chris, Customer Service, December 14, 2017
What you have described is far from what we expect. We would be more than happy to look into this issue for you. Our support team is available via Twitter @LGUSSupport or Facebook www.Facebook.com/LGUSA ^CP
Written by a customer while visiting lg.com
Customer Rating
5
Good Product
on June 6, 2013
Posted by: GaryK
from Florida
This A/C is working very well for cooling. I haven't been able to try out the heat cycle yet because of the weather here in Florida. The only issue that I had with installation is that this unit is designed for a wood casement window, not aluminum window frames. I made it work with a little duct tape and caulking completing the seal around the curtains.
Pros: Performance, easy to use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Working exactly as desired thus far....
on October 31, 2013
Posted by: Jandrews3
from Asheboro, NC, USA
The product was fairly easy to install and appears to be doing a good job. I DID have a item that came somewhat damaged out of the box, but a phone call to LG support solved the problem-they shipped me a new piece to replace it and despite the delay of a week, it all worked out nicely.
Pros: Performance, easy to use, Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
LG Electronics - LW12
on May 17, 2016
Posted by: JG01
from St Augustine, FL
[This review was collected as part of a promotion.] Bought this unit 2 years ago when renovating my home and it has already stopped working......runs constantly and does not cool. Very disappointing product.
Pros: Style/Design, easy to use, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Written by a customer while visiting lg.com
Customer Rating
5
Just what we needed
on June 20, 2013
Posted by: Barb
from Palestine, TX, USA
very pleased with purchase. As described in advertising for the product. Would recommend to friends and family.
Pros: Performance, Style/Design, easy to use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Heat mode won't get warm.
on October 28, 2017
Posted by: Not satisfied at all
from Carrollton, TX, United States
Air blows lukewarm at best. It's only in the 40s but heater won't blow warm.
No, I would not recommend this to a friend.
Response from lg.comBy Shena, Customer Service, November 1, 2017
What you have described is far from what we expect. In most cases, this issue may be resolved with some simple trouble shooting. To troubleshoot this issue, check out the following article in our help library: http://www.lg.com/us/support/product-help/CT10000014-1341959148944-not-heating If you need further assistance, our support team is available via Twitter @LGUSSupport or www.Facebook.com/LGUSA
Written by a customer while visiting lg.com