Customer reviews from Western Digital
WD - My Book Duo 12TB 2-Bay External USB Type-C Storage - Black
Average customer rating
3
(2 Reviews)
Rating breakdown 2 reviews
5 Stars
1
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
1
Customer Reviews for WD - My Book Duo 12TB 2-Bay External USB Type-C Storage - Black
Posted by: Buggyguru
Verified Purchase:Yes
The HDD setup hit the spot for my needs. It took a little bit to get it set up for a mirror configuration vs a stripe, but now I'm confident it is running well and I have faith, from experience, in WD reliability.
Written by a customer while visiting Western Digital
Posted by: alpsandsky
Verified Purchase:Yes
The drive was unstable and 1 drive failed right out of the box
Response from Western DigitalBy SM OLS Team, July 23, 2021
Hi alpsandsky,
We are sorry to hear that the WD My Book Duo Desktop External Hard Drive is not working as expected and thank you for bringing this concern to our attention
The best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. Please refer to the WD support page to know more.
"Setting up and using WD Security and WD Drive Utilities":
Search for knowledge base article:13880
If the test is inconclusive and the drive is under warranty, you can replace the drive by creating RMA with Western Digital. To know the steps to create an RMA, you can refer to the link mentioned below.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
Search for knowledge base article: 10336
We would like to follow up with you to help discover the root cause of your drive’s abnormal behavior. We suggest you contact our Support team by phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information
We are sorry to hear that the WD My Book Duo Desktop External Hard Drive is not working as expected and thank you for bringing this concern to our attention
The best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. Please refer to the WD support page to know more.
"Setting up and using WD Security and WD Drive Utilities":
Search for knowledge base article:13880
If the test is inconclusive and the drive is under warranty, you can replace the drive by creating RMA with Western Digital. To know the steps to create an RMA, you can refer to the link mentioned below.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
Search for knowledge base article: 10336
We would like to follow up with you to help discover the root cause of your drive’s abnormal behavior. We suggest you contact our Support team by phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information
Written by a customer while visiting Western Digital