Customer reviews from philips.com
Saeco - Xsmall Espresso Maker/Coffeemaker - Black
Average customer rating
3.9
(50 Reviews)
Rating breakdown 50 reviews
5 Stars
24
4 Stars
14
3 Stars
3
2 Stars
2
1 Star
7
81%of customers recommend this product.
(
38 out of
47)
Customer Reviews for Saeco - Xsmall Espresso Maker/Coffeemaker - Black
Posted by: C2018
Gender:Female
Verified Purchase:Yes
Excellent, low maintenance, easy to use, all in one coffee machine.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: sorour
Gender:Female
Verified Purchase:Yes
This product is perfect, it's easy to use, I can have delicious cafe every day. One of the great point is that the machine has grinder so every time my cafe is fresh.
The water tank is small but is enough for 2,3 person also the machine has not autostart.
The water tank is small but is enough for 2,3 person also the machine has not autostart.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
2
Consistent problems
on May 20, 2019
Posted by: Marge
Problems started within first 2 months and seemed to be needing service every 3 months. Problems with water pump, brew unit, grounds container box kicking out.
Registered it with Saeco from the start thinking I was safe because of extra warrantee only to find out it only covers brew unit. Not spending another penny on this lemon
Registered it with Saeco from the start thinking I was safe because of extra warrantee only to find out it only covers brew unit. Not spending another penny on this lemon
Pros: compact size
Cons: pump poor design
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
4
Love my new brewer. No more disposable plastic cup
on December 20, 2019
Posted by: downeaster
Gender:Male
Verified Purchase:Yes
Blends my favorite beans and transforms them into my favorite beverage . Only issue I have is the small volume in the water reservoir and therefore requires constant topping up.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: MikeD978
Gender:Male
Verified Purchase:Yes
Makes great espressos and americanos at the touch of a button! The steamer capacity is enough to froth milk in a reasonable time. Still learning the ins and outs of frothing. Haven’t figured out how to get that buttery milk I sometimes get from a coffee house, but my lattes and cappuccinos I make are decent.
The only real negatives are the size of the water reservoir and drip trays. Feels like I am servicing them with every other cup. Some reviewers thought this machine would be fine for a small office, but no way. It’s perfect for one or two people, but no more. You’ll just be angry that the reservoir is empty or the drip tray is overflowing every time you go to use it.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: c_is_for_coffee
Gender:Male
Verified Purchase:Yes
This machine is not worth the money even if it was working properly. It makes burnt coffee, has a small water reservoir, and is a pain to maintain. Even when it did work it would produce coffee successfully 80% of the time. The machine has too many smart functions built into it that cripples its features and causes it to overall work poorly. I am versed in IT tech and this machines takes the crown in being the most useless complicated piece of broken machinery.
Response from philips.comBy Philips Consumer Care, February 27, 2020
Hi there,
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Saeco Espresso Machine. Your utmost satisfaction is extremely important to us, and we'd like to learn more about this issue to resolve it. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review and have your Saeco product ready so that we can better assist you.
1-800-933-7876
Monday - Friday 8:00 AM - 8:00 PM EST
Excluding Major Holidays
We look forward to hearing from you.
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Saeco Espresso Machine. Your utmost satisfaction is extremely important to us, and we'd like to learn more about this issue to resolve it. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review and have your Saeco product ready so that we can better assist you.
1-800-933-7876
Monday - Friday 8:00 AM - 8:00 PM EST
Excluding Major Holidays
We look forward to hearing from you.
Written by a customer while visiting philips.com
Posted by: Joe11321
Gender:Male
Verified Purchase:Yes
Perfect espresso consistently and easy to clean. It's alsome more affordable than most super autos
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
4
Nice Machine
on June 4, 2018
Posted by: DP2005
Gender:Male
My family and I like nice hot cappuccino ... this machine helped us to save time and money while enjoying our hot freshly brewed beverage.
Pros: fresh brewing, easy to clean
Cons: not easy to operate, the grinding knob function is vague
I would recommend this to a friend!
Written by a customer while visiting philips.com