Makes Great coffee - could use some minor improvements
on March 9, 2018
Posted by: Zman13
Gender:Male
Verified Purchase:Yes
Makes great cups of various types of coffee drinks! The app is very easy to use. Took a little while to learn all the steps required - now it is easy. Seems to require a lot of maintenance but I feel it is worth it.
Some future improvements that I would like: -A way to plumb to a water line to automatically refill or make the water reservoir larger. (This would be a BIG help!) -Make allowances for a little taller coffee cup -Also provide on the app US measurements not just metric
Pros: quality of coffee drinks, ease to use app, allows for multiple profiles, fast start up, automatic rinse cycles, impressive appearance
Cons: water reservoir too small, unable to connect to water line, amount of maintenance
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
4
Great machine. A few little issues
on October 27, 2017
Posted by: Bman2017
Gender:Male
Love the machine and the app. THe app makes using the machine a breeze. The machine makes excellent coffee and milk based drinks with no effort.
Would have liked the machine to use less water when turning off and on. The internal drip tray and dregs box gets alot of water leading to soupy pucks and filling the water tank more often.
The app should allow more flexibility in the coffee volume, the same that is provided for the Energy coffee, would be nice.
Pros: great coffee and milk based drinks, super easy to use with the app, maintenace is pretty easy, makes the hottest coffee of any espresso amchine i
Cons: app should provide a little more flexibilty with c
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Awesome
on May 7, 2019
Posted by: DrScotch
Gender:Male
Had this machine for 17 months, brewed 2147 coffees (it keeps stats). I read the other reviews and I agree that the water tank should be bigger. As for using quite a bit of water at starting & shutting off, this is a feature that protects the machine so no worries there. My daughter is maniacal about her coffee and she has her own beans tray and her own settings. A friend of mine has a lactose intolerance so I programmed his own recipe (coffee “Pierre@) using his preferred milk. Once in a while, just to show off, I get a coffee going from a distance using my phone but most off the time, just press the button for the pre-programmed coffee that fits the moment. Thanks for the gift babee!!
My rating would be a 3.5 if I could. It's a better machine than just 'average', but really doesn't warrant 4 stars.
Pros: The app and bluetooth connection are great features that I wish more machines would use. Picking a drink with pictures and descriptions, and then being able to customize the volume, temperature, ratio of milk to coffee, etc.. It really makes this a powerful and easy-to-use machine.
Cons: For a product in this price range there are a few annoyances that I'd be more forgiving of on a less expensive machine: (a) Yes you can choose a wide range of volumes of coffee. However, after a point the flavor suffers as you're just watering down good coffee. So the "fix" is to simply make multiple cups to fill up a mug to the volume you like. As a result, this machine really needs a larger water tank (or two tanks) feeding it.
(b) The machine auto cleans by running fresh water through the spout every time you turn it on as well as just before it turns off. The external drip tray is not large enough to really use as the receptacle for this waste water, so you end up having to leave a coffee mug under the spout at all times which fills with dirty water from the various cleaning cycles.
Pros: the app and bluetooth connection
Cons: water tank is too small, needs a much larger drip tray
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Weekly cleaning, try daily
on May 9, 2017
Posted by: ACAustin
This machine needs to be cleaned daily, yet their maintenance schedule calls for weekly. The coffee puck is wet on one extraction & the next it is fine, no settings were changed. The wet puck then spreads grounds all over the brew group, causing the need for weekly maintenance. This started happening eight months into ownership. We are just not impressed with this machine, a waste of money.
Pros: when it works it's a great cup of coffee
Cons: cleaning constantly, not pouring correct amount
Product instructions are not accurate. They say you can control the amount of coffee you are brewing as well as the strength and that's not the case. I called customer service and they confirmed my experience with the machine was the same as they experienced when they were attempting the same procedures. It also doesn't provide a way to cancel the descaling procedure which I don't need since I use water that has gone through both a filter and reverse osmosis.