Got my IPad 11.9 after my IPad 10.5 died. I would have sent my old one in for repair but with the pandemic of Covid-19 happening I decide instead to get a new IPad and wait until pandemic was over to get my old one fixed. Shopping on ATT was easy to do. I didn’t need to call anyone I completed order by myself. My IPad 12.9 is AMAZING! As Expensive as they are the payments are nice. Being able to use it anywhere is even nicer. Thanks ATT