Customer reviews from swann.com
Swann - 4580 8-Channel, 8-Camera Indoor/Outdoor Wired 1TB DVR Surveillance System - Gray/white
Average customer rating
4.4
(227 Reviews)
Rating breakdown 227 reviews
5 Stars
154
4 Stars
49
3 Stars
9
2 Stars
1
1 Star
14
85%of customers recommend this product.
(
69 out of
81)
Customer Reviews for Swann - 4580 8-Channel, 8-Camera Indoor/Outdoor Wired 1TB DVR Surveillance System - Gray/white
Customer Rating
5
Dvr
on October 29, 2018
Posted by: Gary S.
Dvr
Written by a customer while visiting swann.com
Customer Rating
4
Good quality and price
on November 26, 2018
Posted by: Ken D.
While I haven’t permanently installed all 4 cameras, I setup 2 inside pointing out windows. Video quality is great even at night. Setup was a breeze although I’ve only used my iPhone with it and not my Windows pc as of yet. While the mobile app has basic functions, it could use improvements and more functionality. I’d recommend this system. 4 stars, not 5 due to mobile app.
Written by a customer while visiting swann.com
Customer Rating
3
Lack of support and information
on January 11, 2018
Posted by: Brian T.
Did not come with owners manual. Just a quick start guide. So no information on all the settings.
Written by a customer while visiting swann.com
Posted by: John R.
Verified Purchase:Yes
Easy to set up. Installation was easy, picture quality very good. Happy with my choice.
Written by a customer while visiting swann.com
Customer Rating
1
alerts
on June 13, 2022
Posted by: bdm5772
having issues repeatedly for email alerts and push. go months with no issues for email alerts then all the sudden it stops. Input same information and test page shows invalid user name or password.or invalid server error... the on push, i get notified and all it shows is live view when i click the push notification
Response from swann.comBy Josh V., Customer Service , June 14, 2022
Hello bdm5772,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann 8 Channel Security System: 1080p Full HD DVR-4575 with 1TB HDD & 8 x 1080p Thermal Sensing Cameras PRO-1080MSB. Recent excessive use of the Swann Auto-email service by a small number of users sending many thousands of emails a day resulting in nearly 130 million individual emails every month, has resulted in our service provider suspending the service until the email volume can be reduced to acceptable levels.
With that, we've made an article for an alternative option to get notified when there's movement detected by your system. Please take some time to check the article linked below:
https://support.swann.com/s/article/diZx2t2SnU
Long term, our support team will continue to launch updates to the application to help further improve your experience. Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann 8 Channel Security System: 1080p Full HD DVR-4575 with 1TB HDD & 8 x 1080p Thermal Sensing Cameras PRO-1080MSB. Recent excessive use of the Swann Auto-email service by a small number of users sending many thousands of emails a day resulting in nearly 130 million individual emails every month, has resulted in our service provider suspending the service until the email volume can be reduced to acceptable levels.
With that, we've made an article for an alternative option to get notified when there's movement detected by your system. Please take some time to check the article linked below:
https://support.swann.com/s/article/diZx2t2SnU
Long term, our support team will continue to launch updates to the application to help further improve your experience. Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Do not recommend this product at all
on June 7, 2024
Posted by: ksmith
My Stepdad purchased this for my Mum about 8 months ago and it was installed in early January. You can see the live view perfectly and then 3-4 minutes later the DVR turns itself off and disconnects from the screen and you have nothing. Eventually (no set timing.. just when it feels like it) it will start back up and the 3-4 minutes later it's gone again. Because the DVR isn't running you have no access to anything on the app. This has been going on for 6 months and nothing will make this system stay running as it should. Can't express how disappointed in this product we are.
Response from swann.comBy LV - Swann Team, June 12, 2024
Hello ksmith,
We are sorry to hear about your most recent experience with your system. Based on the information you provided we suggest you contact our support team and ask to speak to a L2 technician who can help you troubleshoot the unit, optimize settings and offer solutions for your particular application. As of January 2024, Swann offers a two-year warranty provided a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. You can reach our support team through the link below. Click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
For real-time support, check the number below
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
We are sorry to hear about your most recent experience with your system. Based on the information you provided we suggest you contact our support team and ask to speak to a L2 technician who can help you troubleshoot the unit, optimize settings and offer solutions for your particular application. As of January 2024, Swann offers a two-year warranty provided a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. You can reach our support team through the link below. Click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
For real-time support, check the number below
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
Written by a customer while visiting swann.com
Customer Rating
4
Swann 7545
on September 17, 2018
Posted by: David T.
It's new to me. There was a little complex to me to install and configure. after a few times tried to find out and call in for help. finally I can monitor and enjoy it.
Written by a customer while visiting swann.com
Customer Rating
5
Best system I have found
on June 21, 2018
Posted by: Regie S.
Best system I have found this is my second one.
Written by a customer while visiting swann.com