Customer reviews from swann.com
Swann - 4580 8-Channel, 8-Camera Indoor/Outdoor Wired 1TB DVR Surveillance System - Gray/White
Average customer rating
4.4
(227 Reviews)
Rating breakdown 227 reviews
5 Stars
154
4 Stars
49
3 Stars
9
2 Stars
1
1 Star
14
85%of customers recommend this product.
(
69 out of
81)
Customer Reviews for Swann - 4580 8-Channel, 8-Camera Indoor/Outdoor Wired 1TB DVR Surveillance System - Gray/White
Customer Rating
5
I life this system
on May 20, 2019
Posted by: Animal House
from TN
I really like this system! It was super easy to install and the cameras have great color and night vision. The system I got at a warehouse seller has 4 bullet and 2 dome cameras with the 1TB drive. I had an older Swann system for 5-1/2 years and mice and weather wore down 2 of the cameras and the box. This new system used the same type of wiring and we were able to plug the new cameras using existing wiring plus keep using some of the old cameras and with the new box, which saved us time and gave us backup cameras for later. If this systems performance like the old swann system, I'll be really happy. The only thing I don't like is the systems requires you to put in a 6 digit password every time you change the method of viewing, e.g. from single camera to 8 camera tiled view.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
4
Super easy installation and great quality
on August 20, 2020
Posted by: Rubbernuts
from Bellingham, Wa
[This review was collected as part of a promotion.] The Swann 4 camera DVD security system is super easy to install and has lots of great features and can be expanded to 8 cameras.
For the installation I simply followed the instructions step by step and all of the cameras worked first off. The kit includes 4 60' camera cables which should reach most places. I used the VGA port on the 1TB 1080P DVR to plug into my computer monitor and it works very well. The DVR includes a mouse for easy setup and control. You can also use the Swann app on your smartphone or Google Assistant or Alexa
The weatherproof cameras feature heat sensitive motion sensors as well as sensor warning lights to warn anybody approaching. The DVR is supposed to provide up to 6 months of free recording which should be more than adequate for most people.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Great security
on October 31, 2019
Posted by: BarbaraKB
from Tulsa, ok
Frequency of use:Daily
[This review was collected as part of a promotion.] This Swann 4 camera DVR system is great.
I feel way more secure now that we have some security cameras.
There are 4 cameras with 60ft of cord per camera...
make sure that you read all of the instructions included in the box before you start using your cameras. You can set up your cameras anywhere you want as long as it will reach 60 ft back to the DVR. Make sure you set your DVR up before trying to pair your devices because that will need to be done first. This DVR and camera set is great for anyone looking for extra security.
The quality of the video is fantastic and it records everything on the DVR so it is great to be able to rewind and look at anything.
I feel way more secure now that we have some security cameras.
There are 4 cameras with 60ft of cord per camera...
make sure that you read all of the instructions included in the box before you start using your cameras. You can set up your cameras anywhere you want as long as it will reach 60 ft back to the DVR. Make sure you set your DVR up before trying to pair your devices because that will need to be done first. This DVR and camera set is great for anyone looking for extra security.
The quality of the video is fantastic and it records everything on the DVR so it is great to be able to rewind and look at anything.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
1
back to the store it goes
on May 24, 2020
Posted by: junk
cameras work, dvr seems to work, link to a phone does not. I tried two different phones (iphone and android) and neither can connect to the system. The first tech person told me to call someone else and hung up. The second sent me a link and said to figure it out on my own. Too bad I can only get my money back, not the wasted day I spent messing with this junk.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , May 26, 2020
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about the issues you are having remotely accessing your unit. Please be sure you are using the correct application based on your recorder's firmware. This can also be an issue with your network or recorder settings. We can look further into this and have you connected within a few minutes. For immediate assistance, we would recommend that you call in and speak with a support member. All calls are monitored and recorded for quality assurance.
Call back in and request to speak with a Level 2 support team member.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about the issues you are having remotely accessing your unit. Please be sure you are using the correct application based on your recorder's firmware. This can also be an issue with your network or recorder settings. We can look further into this and have you connected within a few minutes. For immediate assistance, we would recommend that you call in and speak with a support member. All calls are monitored and recorded for quality assurance.
Call back in and request to speak with a Level 2 support team member.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Apps are pretty useless
on May 15, 2024
Posted by: BenV
Updates for apps on both android and iPad have made things worse. Do you people actually know what you're doing?
Response from swann.comBy LV - Swann Team, May 15, 2024
Hello BenV.
We are sorry to hear you are experiencing issues with the app. Please note that there are no known issues and our app has a 4.5-star rating overall with thousands of reviews. We understand how the app malfunctioning can be frustrating. Please know we're here to help. Visit our support page, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
LV - Swann Team
We are sorry to hear you are experiencing issues with the app. Please note that there are no known issues and our app has a 4.5-star rating overall with thousands of reviews. We understand how the app malfunctioning can be frustrating. Please know we're here to help. Visit our support page, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
4
Clear and bright picture quality
on August 20, 2020
Posted by: Rubbernuts
from Bellingham, Wa
Frequency of use:Daily
[This review was collected as part of a promotion.] The Swann 4 camera 8 channel security system is very easy to install with lots of great features. You can expand it to 8 cameras as well, but for now I will be using 4.
The installation went without any problems. I just followed the instructions step by step and all of the cameras worked first off. I plugged the VGA computer monitor port into the huge 1TB DVR and the 1080P picture quality is great. The camera cords are each 60ft long so it should reach most places. The cameras feature "True Detect" which detects heat and motion as well as senor warning lights for when somebody approaches. The DVR comes with a mouse for easy setup and control. You can also use the Swann app on your smartphone or use Google assistant or Alexa for hands free control.
This system works great and is so simple to use. I was concerned it would be a huge headache, but it wasn't.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Easy Install...Great quality images
on June 26, 2018
Posted by: Andres Q.
Swann provides you with everything you need to install this system. Very simple install and setup. The quality of the images, is by far one of the best I've seen thus far. Highly recommend this product.
Written by a customer while visiting swann.com
Posted by: Howard B.
Verified Purchase:Yes
It works pretty good. The manual needs to explain what the setting changes will do.
Written by a customer while visiting swann.com