Customer reviews from swann.com
Swann - 4580 8-Channel, 8-Camera Indoor/Outdoor Wired 1TB DVR Surveillance System - Gray/white
Average customer rating
4.4
(227 Reviews)
Rating breakdown 227 reviews
5 Stars
154
4 Stars
49
3 Stars
9
2 Stars
1
1 Star
14
85%of customers recommend this product.
(
69 out of
81)
Customer Reviews for Swann - 4580 8-Channel, 8-Camera Indoor/Outdoor Wired 1TB DVR Surveillance System - Gray/white
Customer Rating
5
Easy to set up
on November 4, 2019
Posted by: Eddy
Easy to set up However it did not work with my big TV works fine and with a small monitor
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
4
Works as advertised
on December 6, 2019
Posted by: DrWho1980
from York, PA
Frequency of use:Daily
Just finished install, easy and android app works well
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
3
Ok but not without its issues
on December 8, 2019
Posted by: RussellH
The DVR system works well but the android 10 app is poor. I can't see the menu on any android phone, on any network. It seems a flaw with either the DVR or the app design. Called tech support who says it's a connection issue but then how can I live stream without issues, the fact that I've tried so many connection types and 2 phones also.. please fix as you can see the below photo shows a menu but no listings . . . Please advise Swann??
I would recommend this to a friend!
Response from swann.comBy Josh V., Customer Service , December 10, 2019
Hello,
Thank you for reaching out to us and providing your feedback. We are sorry to hear about your experience when remotely accessing your unit using Android 10. This is not a reported issue with the Swann Security application. Is your unit using the latest firmware update? If so, you will have to use the latest app Swann Security for remote access. The HomeSafe View application will be used on units with the earlier firmware version.
Please call in with our support team and provide the firmware version you are running and the application being used. They will confirm if this is the proper setup.
https://www.swann.com/us/contact-tech-support
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and providing your feedback. We are sorry to hear about your experience when remotely accessing your unit using Android 10. This is not a reported issue with the Swann Security application. Is your unit using the latest firmware update? If so, you will have to use the latest app Swann Security for remote access. The HomeSafe View application will be used on units with the earlier firmware version.
Please call in with our support team and provide the firmware version you are running and the application being used. They will confirm if this is the proper setup.
https://www.swann.com/us/contact-tech-support
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Good but no support
on December 29, 2019
Posted by: Bucky676
Frequency of use:Daily
The system works well however I have 2 outdoor cameras with water in them and are useless now. I was still suggesting to many people to go with Swann but not anymore. Swann has not replied to any of my emails regarding my faulty cameras, no support at all. Maybe a poor review will get their attention.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V. , Customer Service , January 2, 2020
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your experience. Please know that we offer a 1-year warranty provided a copy of your receipt or 18-months with valid registration. Please contact our support team and we will move forward with a warranty claim provided the needed documentation.
For immediate assistance, please contact us over the phone.
https://www.swann.com/us/contact-tech-support
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your experience. Please know that we offer a 1-year warranty provided a copy of your receipt or 18-months with valid registration. Please contact our support team and we will move forward with a warranty claim provided the needed documentation.
For immediate assistance, please contact us over the phone.
https://www.swann.com/us/contact-tech-support
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
4
Easy to install.
on January 6, 2020
Posted by: Jenn V
[This review was collected as part of a promotion.] The physical installation went well as did the connecting to the network. Working on how to get the system to function wasn't as easy which surprised me. The picture quality is not too bad. Would probably purchase again.
Written by a customer while visiting swann.com
Customer Rating
5
can you add on
on April 26, 2020
Posted by: er1ck
I have the 8 ch dvr is there any way to make it work with 16 cameras?
Written by a customer while visiting swann.com
Customer Rating
4
SOPORTE
on May 14, 2020
Posted by: Gabo
from Mexico City
Frequency of use:Daily
TIENEN BUENOS PRODUCTOS PERO SU SOPORTE NO ES MUY BUENO
No, I would not recommend this to a friend.
Written by a customer while visiting swann.com
Posted by: gwobm
from lancashire
Verified Purchase:Yes
So far so good,very good value at the offer price.
I would recommend this to a friend!
Written by a customer while visiting swann.com