Customer reviews from swann.com
Swann - Indoor/Outdoor CCTV Camera
Average customer rating
4.3
(43 Reviews)
Rating breakdown 43 reviews
5 Stars
25
4 Stars
12
3 Stars
3
2 Stars
0
1 Star
3
79%of customers recommend this product.
(
11 out of
14)
Customer Reviews for Swann - Indoor/Outdoor CCTV Camera
Customer Rating
5
HD thermal camera.great camera,have others,all great
on August 9, 2021
Posted by: M. Hurley
from Cairns Queensland Australia
Frequency of use:Daily
Verified Purchase:Yes
HD camera
I would recommend this to a friend!
Written by a customer while visiting swann.com
Posted by: Dan...
from Victoria
Frequency of use:Daily
Verified Purchase:Yes
Great Product ...easy to use ..very happ
I would recommend this to a friend!
Written by a customer while visiting swann.com
Posted by: truthteller75
from sydney
Frequency of use:Monthly
Verified Purchase:Yes
good as a deterrent but not very clear images and overall system not user friendly.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V. , Customer Service , March 9, 2022
Hello truthteller75,
Thank you for reaching out to us and sharing your honest feedback on our 1080p Full HD Thermal Sensing Bullet Security Camera. This camera records in 1080P but should be sufficient variating on your security needs. When remotely accessing, the application has 3 different settings for streaming quality; low, medium, and high. If you are having problems streaming you can lower the settings and test to see if it improves. Note that lowering the stream settings does not affect the quality of the recordings. If you have very fast upload speeds you can set your camera to high, but if your upload speed is not that good then we recommend you use medium or low for the streaming setting. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your honest feedback on our 1080p Full HD Thermal Sensing Bullet Security Camera. This camera records in 1080P but should be sufficient variating on your security needs. When remotely accessing, the application has 3 different settings for streaming quality; low, medium, and high. If you are having problems streaming you can lower the settings and test to see if it improves. Note that lowering the stream settings does not affect the quality of the recordings. If you have very fast upload speeds you can set your camera to high, but if your upload speed is not that good then we recommend you use medium or low for the streaming setting. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: Dougie
from Melbourne Australia
Frequency of use:Daily
Verified Purchase:Yes
Good quality camera. well packed with cable, power plug & security stickers.
Very happy with product.
Very happy with product.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Posted by: MAC52
from Australia
Frequency of use:Daily
Verified Purchase:Yes
My new camera is working very well. However I am concerned that my original camera which was only 18 months old was faulty. I hope the 7 other cameras last a Lot longer!!!!
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Magnetic is great
on April 26, 2022
Posted by: The Man/ Black Sheep
from BALDIVIS Australia 6171
Frequency of use:Daily
Up graded hard wired system that has been tampered with.
Great change look forward to replacing existing system
Great change look forward to replacing existing system
Response from swann.comBy Josh V., Customer Service , May 3, 2022
Hello The Man,
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Offline 98% of the time
on August 4, 2022
Posted by: Mike C
The system is offline 98% of the time.. can never access on my iphone.. will ne ripping out the entire system and replacing with reliable product
Response from swann.comBy Customer Service , August 29, 2022
Hello Mike C,
Than you for reaching out to us and sharing your feedback on our 1080p Full HD Thermal Sensing Bullet Security Camera. Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. For the best experience, we would recommend that both devices be connected to a high-speed network. If your mobile device is not meeting the bandwidth requirements the resolution may be lower than desired or will not connect at all. Please reach out to a member of our technical support team and provide your Internet upload and download speeds. This will help us troubleshoot your device. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
For the most immediate response, please contact a live agent over the phone. Our Technical Support hotline is still receiving calls from other customers. For real-time assistance, we recommend calling our phone support hotline at your earliest convenience. Please check the numbers below.
USA/Canda: 1800 627 2799
Australia: 1800 788 210
United Kingdom: 0808 168 9031
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Than you for reaching out to us and sharing your feedback on our 1080p Full HD Thermal Sensing Bullet Security Camera. Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. For the best experience, we would recommend that both devices be connected to a high-speed network. If your mobile device is not meeting the bandwidth requirements the resolution may be lower than desired or will not connect at all. Please reach out to a member of our technical support team and provide your Internet upload and download speeds. This will help us troubleshoot your device. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
For the most immediate response, please contact a live agent over the phone. Our Technical Support hotline is still receiving calls from other customers. For real-time assistance, we recommend calling our phone support hotline at your earliest convenience. Please check the numbers below.
USA/Canda: 1800 627 2799
Australia: 1800 788 210
United Kingdom: 0808 168 9031
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: taillight
Verified Purchase:Yes
I can't speak for every Swann System, But the System that I bought, I like 100%, I Hooked this System up to my 50 Inch Flat Screen TV, Like now, It's Midnight, I can see everything as if it was day time, It's very Clear, I have not had any trouble with this system, I would buy this same System again, I have the system with Wires, I had to string all the wires, But I don't know anything about the Wireless System, So I picked this System, I like it.....
Response from swann.comBy LV, Customer Support, May 4, 2023
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We hope you continue to enjoy all the great features the system has to offer. If you need assistance, please visit our support page on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
your feedback is important to us.
LV - Swann Team
https://support.swann.com/s/
your feedback is important to us.
LV - Swann Team
Written by a customer while visiting swann.com