Customer reviews from swann.com
Swann - Indoor/Outdoor CCTV Camera
Average customer rating
4.3
(43 Reviews)
Rating breakdown 43 reviews
5 Stars
25
4 Stars
12
3 Stars
3
2 Stars
0
1 Star
3
79%of customers recommend this product.
(
11 out of
14)
Customer Reviews for Swann - Indoor/Outdoor CCTV Camera
Customer Rating
5
Great Buy!
on May 26, 2020
Posted by: Jennifer235
from Rush, ky
Frequency of use:Daily
I am completely satisfied with this security system, everything about it i give 5 stars! Good picture, easy to setup, great brand! Keep up the good work Swann!
I would recommend this to a friend!
Written by a customer while visiting swann.com
Posted by: Mr D
from Melbourne
Frequency of use:Daily
Verified Purchase:Yes
I have been using the SWANN system for quite a long time and very impressed with its performance. Since I had additional ports I bought this additional cam which is very high quality and great performance.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
1
cameras dont last
on June 15, 2020
Posted by: fedup
from NE England
Frequency of use:Daily
bought system in March 2020 fitted easy, run great, even got footage of a burglar (be it in b/w). Unfortunately in this last week having camera problems, poor quality pictures, black at night, recording only in daylight. Have reset to default several times with no results. Sorry but I'm really disappointed.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , June 18, 2020
Hello,
Thank you for reaching out to us. We are sorry to hear about the most recent issues on your purchase of our Swann Thermal Sensor Outdoor Security Cameras 2 Pack. Based on the issues provided, we are unable to pinpoint the root of your issues. We would like to look further into your set up. Please contact us for further assistance. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Thank you for reaching out to us. We are sorry to hear about the most recent issues on your purchase of our Swann Thermal Sensor Outdoor Security Cameras 2 Pack. Based on the issues provided, we are unable to pinpoint the root of your issues. We would like to look further into your set up. Please contact us for further assistance. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: Joe C
Frequency of use:Daily
Verified Purchase:Yes
Camera does not rotate to allow leveling adjustments after mounted.
Response from swann.comBy Josh V., Customer Service , June 25, 2020
Hello Joe,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 1080p Full HD Thermal Sensing Bullet Security Camera. This camera will have 3 pivot points that will allow you to adjust it to your preferred positioning. We would like to further assist you. Please contact our support team directly.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
We hope to address your concerns in an effort to earn your improved rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 1080p Full HD Thermal Sensing Bullet Security Camera. This camera will have 3 pivot points that will allow you to adjust it to your preferred positioning. We would like to further assist you. Please contact our support team directly.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
We hope to address your concerns in an effort to earn your improved rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: elmer
from South West Scotland
Frequency of use:Daily
Verified Purchase:Yes
I bought the camera pack to add to a system I recently installed at my property. The system was expandable and the product so good ( Excellent quality cameras ) I decided to add more cameras. for me an excellent choice
Written by a customer while visiting swann.com
Posted by: Paul E
from Australia
Frequency of use:Daily
Verified Purchase:Yes
Hmmm happy except every day the cameras reboot and send me an annoying message
Response from swann.comBy Josh V., Customer Service , October 22, 2020
Hello Paul,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 1080p Full HD Thermal Sensing Bullet Security Camera. Based on the information provided we are unable to identify the root of your issues and provide troubleshooting steps. We would ask that you please call in and speak with a member of our support team. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 1080p Full HD Thermal Sensing Bullet Security Camera. Based on the information provided we are unable to identify the root of your issues and provide troubleshooting steps. We would ask that you please call in and speak with a member of our support team. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: Ron W
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting swann.com
Customer Rating
4
Bon système
on July 11, 2021
Posted by: Olzac74
from France
Frequency of use:Daily
J’ai acheté le système 8 caméras, il faut se documenter, chercher, tester, je ne suis pas fan de l’assistance, mais une fois qu’on maitrise le système fonctionne très bien en local sur écran, sur PC, sur Mac et également sur applis mobile. Nécessite de vraiment passer du temps sur les menus, essayer des réglages mais quand tout est bien configuré, ça marche bien. Nécessite un bon débit pour une bonne qualité… je suis en fibre. Idem en interne je suis en col. Donc pour moi le système est bien si notre configuration est adaptée.
Written by a customer while visiting swann.com