Customer reviews from brother-usa.com
Brother - HL-5470DW Wireless -and-White Printer - Black
Average customer rating
4.3
(196 Reviews)
Rating breakdown 196 reviews
5 Stars
130
4 Stars
32
3 Stars
7
2 Stars
8
1 Star
19
84%of customers recommend this product.
(
162 out of
193)
Customer Reviews for Brother - HL-5470DW Wireless -and-White Printer - Black
Customer Rating
3
Brother was difficult to work with
on July 3, 2013
Posted by: JerryZ
from Philadelphia PA
Drum failed less than a week out of warranty. Had to go through 6 people before one person agreed to be flexible. Entire machine was replaced, but not the drum. Another failure. Drum was then replaced. Machine is fine now. Print is clear and quick. Toner cartridge life is as advertised. This is my second Brother printer. The first (MFC-7340) is still going strong.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Completely Satisfactory
on July 6, 2013
Posted by: HectorG
from St. George, Utah
It was nice to see the quality of packaging when this printer was delivered, a well designed box for safely transporting the printer. It was quite easy to remove the printer from its package nest.
This printer has almost every feature I wanted; I do hope to find a second tray to complete my wish list. I just didn't have the funds to purchase the tray when I acquired the printer. Duplex printing is a requirement and I am pleasantly surprised at this printer's speed when using the duplex function. In fact I'm pleased with the printer's speed in general.
The printer has a nice, non-shiny, textured, conservative appearance and looks very comfortable next to my iMac. The physical design is tasteful.
The versatile and well-performing fold-out top tray works very well, and feels robust. I use it regularly and it has been absolutely reliable.
I am completely satisfied with the control functions. The controls are adequate, convenient, and simple, and the display is quite readable. The cancel button is readily at hand, and responds immediately with no jamming of paper. This is not the case with many printers I've used. The menu structure is fine but extensive, so do print it out from the online user guide before using the menu controls. Yes, it can be done by guess-and-try, but that uses unnecessary time and paper.
The user guide, incidentally, has quickly provided any information I've needed or wanted. The index is quite easy to use, and clicking on a page number in the index immediately takes you to that page. Well done, Brother.
For me the operating noise is quite acceptable-my wife and I quickly became used to it and really don't hear it anymore. Like dogs--you hear your neighbor's, but not your own when it barks outside. When not printing the machine is silent. It quickly comes out of sleep mode when printing is required. There has been no hint of a paper jam in the several weeks we've had the printer. My printing is mostly on 24 or 20 pound paper, with an occasional, (not frequent), heavier cover stock using the flat output tray at the rear of the printer.
A little thing: all of my printers have little felt pads that eliminate rattling noises from the various parts. (I use many of these--all of my cupboard doors, the doors inside the house, and anything I can stop from rattling or closing with a hard sound. The felt adds a sense of quality. I've not yet found a rattle on this Brother. Most unusual in my experience with so many plastics being used.
The quality of the print, regardless of font size, is absolutely satisfactory. I find graphics, which I use regularly, are printed well with this printer. Both B&W and colour graphics. (The colour prints in B&W of course.)
The Brother was installed easily on our wireless network, working with two iMacs and a Macbook. I did, experimentally, hook it up for a short trial with the ethernet port, and it functioned well.
I might explain that I purchased this B&W printer because I refill my inkjet cartridges with a high-quality ink at very low cost, and can thus print in colour inexpensively. But for speed and convenience, the Brother can't be beat, so "I have the best of both worlds". The Brother is our workhorse printer. It was a great choice for my purposes.
It is not uncommon for me to be asked what equipment I'm using, and I can both recommend and demonstrate this printer to a friend. Enthusiastically.
This printer has almost every feature I wanted; I do hope to find a second tray to complete my wish list. I just didn't have the funds to purchase the tray when I acquired the printer. Duplex printing is a requirement and I am pleasantly surprised at this printer's speed when using the duplex function. In fact I'm pleased with the printer's speed in general.
The printer has a nice, non-shiny, textured, conservative appearance and looks very comfortable next to my iMac. The physical design is tasteful.
The versatile and well-performing fold-out top tray works very well, and feels robust. I use it regularly and it has been absolutely reliable.
I am completely satisfied with the control functions. The controls are adequate, convenient, and simple, and the display is quite readable. The cancel button is readily at hand, and responds immediately with no jamming of paper. This is not the case with many printers I've used. The menu structure is fine but extensive, so do print it out from the online user guide before using the menu controls. Yes, it can be done by guess-and-try, but that uses unnecessary time and paper.
The user guide, incidentally, has quickly provided any information I've needed or wanted. The index is quite easy to use, and clicking on a page number in the index immediately takes you to that page. Well done, Brother.
For me the operating noise is quite acceptable-my wife and I quickly became used to it and really don't hear it anymore. Like dogs--you hear your neighbor's, but not your own when it barks outside. When not printing the machine is silent. It quickly comes out of sleep mode when printing is required. There has been no hint of a paper jam in the several weeks we've had the printer. My printing is mostly on 24 or 20 pound paper, with an occasional, (not frequent), heavier cover stock using the flat output tray at the rear of the printer.
A little thing: all of my printers have little felt pads that eliminate rattling noises from the various parts. (I use many of these--all of my cupboard doors, the doors inside the house, and anything I can stop from rattling or closing with a hard sound. The felt adds a sense of quality. I've not yet found a rattle on this Brother. Most unusual in my experience with so many plastics being used.
The quality of the print, regardless of font size, is absolutely satisfactory. I find graphics, which I use regularly, are printed well with this printer. Both B&W and colour graphics. (The colour prints in B&W of course.)
The Brother was installed easily on our wireless network, working with two iMacs and a Macbook. I did, experimentally, hook it up for a short trial with the ethernet port, and it functioned well.
I might explain that I purchased this B&W printer because I refill my inkjet cartridges with a high-quality ink at very low cost, and can thus print in colour inexpensively. But for speed and convenience, the Brother can't be beat, so "I have the best of both worlds". The Brother is our workhorse printer. It was a great choice for my purposes.
It is not uncommon for me to be asked what equipment I'm using, and I can both recommend and demonstrate this printer to a friend. Enthusiastically.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Always the Best
on November 6, 2013
Posted by: TrainLady
from Richmond, VA
I have only used Brother Laser Printers for my small business. Before buying the HL-5470DW I had a regular Brother laser printer that still works just fine. I really wanted to upgrade to a wireless model and this model fits the bill. I love that I don't have to turn over the paper to print on both sides. I never could figure out what side went up or down. You can also use legal size paper in the same tray. No more switching out the tray. And now with my laptop and I Pad I can print from them without any worry. The size is a perfect fit too. I can't say enough about how good this machine is.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great printer!
on January 7, 2014
Posted by: Vickie
from Moultrie, GA
I love the speed of this printer and the finished copy once printed.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great Printer
on May 12, 2014
Posted by: DougC
from Oakland County, MI
This is my second HL-5470DW. My first one ran perfect, was fast, wireless and printed both sides. One day it just quit. I haven't had the opportunity to find the problem. However, brother is standing behind their printer. The second printer is actually better than the first. Who would think.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
1
Poor Customer Service - Good at the Run Around
on May 27, 2014
Posted by: wasserpk
from Los Angeles, CA
We had our HL 5740 DW printer for about 16 months. Just over the past couple of days, the print became fuzzy. After jumping thru multiple hoops to troubleshoot the issue with several phone calls of reps reading scripts, and supervisors assisting, we finally gave up. We will write our experience of the Brother HL 5740 DW as unfortunate. We run a business and used Brother ink drums , quality paper, etc. We do not abuse our printer. We strongly feel that the HL 5740 DW should have lasted more then 16 months. After all was said and done, Brother would not offer any consideration.
We had the opposite experience with Epson for a very similar printer situation. Epson easily provided us with a refurbished printer. We will return to Epson or HP.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
5
HL-5470DW Printer
on June 5, 2014
Posted by: soro1329
from St. Paul. MN
I highly recommend this printer. Easy setup and works great!
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
HL-5470DW Hign Speed Laser Printer
on June 21, 2015
Posted by: AKSARBENARC
from Omaha, Nebraska
Excellant Printer. Have been using it for publication of a Radio Club News letter that is 12 pages printed using Microsoft Publisher. Printing about 115 copies per month. No problems so far.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com