Customer reviews from brother-usa.com
Brother - HL-6180DWT Wireless -and-White Printer - Black
Average customer rating
4
(97 Reviews)
Rating breakdown 97 reviews
5 Stars
59
4 Stars
16
3 Stars
2
2 Stars
7
1 Star
13
78%of customers recommend this product.
(
75 out of
96)
Customer Reviews for Brother - HL-6180DWT Wireless -and-White Printer - Black
Customer Rating
5
excellent quality
on June 2, 2015
Posted by: SatisfiedBrotherOwner
from Morgan City, louisiana
extremely satisfied with this unit. we are having a bit of an issue with paper jams on the first print job each morning with the first page jamming. once cleared we go all day with no errors. We have two additional HL-6180s put in service same date over a year ago an no problems. Brother is working with us to identify the problem. we will be buying 2 more to finish our system.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Good product
on July 9, 2015
Posted by: Alli
from OWASSO, OK
I love the way the HL-6180DWT Works. I had to contact Brother technical group to install the printer, which I usually do not. Then I had to call for them to set up the dual draw. It was not user friendly in that respect. I am very happy that the technical team were very willing to help and corrected the problem I was having. The print queue is easy to get the printer to operate the way I need it to.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
4
Great Customer Service
on November 26, 2012
Posted by: tryabike
from Atlanta, Ga
Brother went out of their way to help to me get this printer connected wirelessly. It took multiple calls and several hours of tinkering but with Brothers consistent support we got it connected and wroking. Even to the point of sending me a second printer at no charge before we jointly realized the issue was with my older router. Just a word or caution if you have a older router do yourself a favor and update it when you update your printer, it will be worth it! Once connected the printer has been working flawlessly and fast!
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
2
on September 3, 2013
Posted by: cohort
We had a lot of trouble after just using it a few times. Brought it to a local service center who could not fix it. After one month we finally got a new printer. Compliments to Ed who finally took care of it. Hopefully we will have better luck with this one.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
1
2nd TRAY DONT WORK
on April 13, 2015
Posted by: MASTER
from york, PA
KEEPS WANTING TO PRINT ON LETTER WHEN I TELL IT TO PRINT ON 2ND TRAY LEGAL
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Fast and no fuss printer
on October 25, 2015
Posted by: SewArty
from Round ROck, TX
I own all types of Brother products spanning various product types. This is my third Brother printer, replacing a 9 year old multifunctional printer. While I did not pay attention to the fact that it does not have a scanner function (I did not need fax as the other one I own has it), the machine prints very, very quickly, does not jam-- just works as advertised. The wireless function is flawless. Very, very nice, indeed. The only thing I wish Brother would do is to have an Android app that connects smoothly to the Android Adobe pdf and Microsoft programs so I don't have to take so many steps to print through my Android phablet.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great printer
on February 11, 2014
Posted by: Angeldakota
from Houston Tx
This is my third Brother printer. I bought this model a year ago and love it. Unfortunately it broke a week after the year warranty was up. I print a high volume at my job. I do love it though and so bought another. It is very fast and holds a ream of paper. I am happy with my purchase and would recommend it highly.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
1
terrible machine - great service reps.
on June 3, 2014
Posted by: sadbuyer
from PA
Bought from Amazon and discovered a faulty left arm that prevented re-insertion of the toner cartridge. Customer rep very helpful and get me to fix it once; but it kept falling off.
So I returned it to Amazon for a replacement; but the replacement just gave a loud clunk when turned on and could not load paper from tray. Again a good customer rep listed to clunking over phone and declared a serious fault. He said they could sent a placement - but it would take longer to arrive than a replacement from Amazon.
So, i cancelled and returned the 6180 to Amazon and got a Canon printer very quickly which did work.
Bottom Line Great Customer Reps at Brother; but really not very good 6180 product based on my experience.
So I returned it to Amazon for a replacement; but the replacement just gave a loud clunk when turned on and could not load paper from tray. Again a good customer rep listed to clunking over phone and declared a serious fault. He said they could sent a placement - but it would take longer to arrive than a replacement from Amazon.
So, i cancelled and returned the 6180 to Amazon and got a Canon printer very quickly which did work.
Bottom Line Great Customer Reps at Brother; but really not very good 6180 product based on my experience.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com