Customer reviews from brother-usa.com
Brother - HL-6180DWT Wireless -and-White Printer - Black
Average customer rating
4
(97 Reviews)
Rating breakdown 97 reviews
5 Stars
59
4 Stars
16
3 Stars
2
2 Stars
7
1 Star
13
78%of customers recommend this product.
(
75 out of
96)
Customer Reviews for Brother - HL-6180DWT Wireless -and-White Printer - Black
Customer Rating
5
Better than ever
on December 3, 2012
Posted by: billofla
from Los Angeles
My previous Brother laser printer had a fried fuser after 20,00 pages. Rather than repair it, I choose this new model instead. It has double the paper capacity at 500 sheets, and handles envelopes much better. I was the Technology Teacher and Network Manager for my school, and have installed hundreds of printers across our school system. None, have been as fast, as productive, or as dependable as these two were. And at an amazing price no less!
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
4
HL-6180DWT
on June 23, 2015
Posted by: Rose613
from Richmond, VA
I love the printer. Fast, clean, clear copies. I purchased it because of the dual drawers. I am a mobile notary and print closing documents.
The printer was packed expertly. The directions for setup were simple and I was able to do it quickly.
The only thing I did not like was that there was no sensor to read if original was LEGAL OR LETTER. You would think with dual drawers, that this feature would be there. Therefore, I was forced to print all docs on LEGAL PAPER for the closing documents. This was a waste of paper. The loan package had 167 pages of which 1/2 was letter and 1/2 was legal. I needed to print 2 copies. Thank you
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
best product ever.
on October 2, 2015
Posted by: officemate
from Panama City, Florida
I just hope the HL-6180DW last longer than the HL-5470DW did. Had to replace the drum and the fusion bar within 2 1/5 years of having the machine.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Good Value.
on December 3, 2012
Posted by: DonH
from Southlake, TX
We were replacing 8 HP printers, some over 15 years old. We were looking for 30+ppm and wireless connectivity. The Brother seem to provide the biggest bang for the buck. Reliability seems good based on the one 4-year old Brother we have. The 500+ single paper tray is great, but the single sheet tray seems to hold fewer sheets and not as solidly constructed as our older Brother. A bit noisy!
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great Print
on March 13, 2014
Posted by: TXPaul
from Avondale, PA
Fast, works well, supplies are reasonable, liked it so much I bought a second one.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
2
Can they lower the quality any more?
on May 4, 2015
Posted by: BigB
from Southeastern, USA
The good: Good print quality and print speed
The bad: When I first picked up the box I expected it to be much heavier. Once unpacked, the printer feels cheap. The plastic is much thinner than the HL-6050 that it replaces and the paper feed rollers are smaller. Brother was my go-to manufacturer for office equipment but the printer and the previous purchase of an Intellifax machine demonstrate that Brother is going the route of so many other manufacturers which is to produce the cheapest product possible. I can't speak to longevity of this machine but I certainly do not expect it to last anywhere near as long as its more solidly built predecessor. Also worthy of note is that fact that the first one I received was broken. The paper lift gear mechanism for the paper tray was in pieces. This speaks to the low quality of plastic being used. Warranty replacement should have been easier but I was forced to load paper in the tray then report every error message to the tech before he would acknowledge that it was defective. This machine was purchased by business that only uses a debit card for emergency credit card purchases and Brother would not accept it for a $50 hold they need to place on a credit card to insure return of the defective unit. I had to use a personal credit card. Finally, the printer is being used on a network and I wanted to install only the driver (no driver install app, no utilities). I could not identify the appropriate .inf file on the provided disc so had to download the driver file.
The bad: When I first picked up the box I expected it to be much heavier. Once unpacked, the printer feels cheap. The plastic is much thinner than the HL-6050 that it replaces and the paper feed rollers are smaller. Brother was my go-to manufacturer for office equipment but the printer and the previous purchase of an Intellifax machine demonstrate that Brother is going the route of so many other manufacturers which is to produce the cheapest product possible. I can't speak to longevity of this machine but I certainly do not expect it to last anywhere near as long as its more solidly built predecessor. Also worthy of note is that fact that the first one I received was broken. The paper lift gear mechanism for the paper tray was in pieces. This speaks to the low quality of plastic being used. Warranty replacement should have been easier but I was forced to load paper in the tray then report every error message to the tech before he would acknowledge that it was defective. This machine was purchased by business that only uses a debit card for emergency credit card purchases and Brother would not accept it for a $50 hold they need to place on a credit card to insure return of the defective unit. I had to use a personal credit card. Finally, the printer is being used on a network and I wanted to install only the driver (no driver install app, no utilities). I could not identify the appropriate .inf file on the provided disc so had to download the driver file.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
5
so far it works great
on August 4, 2015
Posted by: officeguychicago
from Chicago, IL
So far it works great. No problems. Good value. Cheaper than HP printers
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
1
Bad purchase
on May 27, 2013
Posted by: Julio
from Virginia
It requires technical support to install. Tech manual is hard to follow and it is incomplete
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com