Customer reviews from Western Digital
WD - My Cloud Home Duo 2-Bay 16TB Personal Cloud - White
Average customer rating
4
(5 Reviews)
Rating breakdown 5 reviews
5 Stars
1
4 Stars
3
3 Stars
1
2 Stars
0
1 Star
0
Customer Reviews for WD - My Cloud Home Duo 2-Bay 16TB Personal Cloud - White
Posted by: S1cloud
Verified Purchase:Yes
Like many other online reviews, consider this a really good backup, home cloud system. But for more advanced users, looking for a sophisticated NAS drive, it may or may not be what you want. Setup for Apple devices fairly straight forward. When trying to connect to a current windows laptop, it would not connect for some reason. I eventually needed WD tech assistance and it was not at all intuitive. I’m not saying all Windows users will experience this however. Something else to know, I’m on an Xfinity cable Internet and modem/router. I routinely get notifications that Xfinity has detected and stopped IP reputation attacks on the drive. I have increased the security level but they continue to happen. At least they say they are stopped, however, it tells me that this drive can be seen and attacked from outside of my LAN, and what happens if one gets past the firewalls and other security?
Written by a customer while visiting Western Digital
Posted by: Anonymous
Verified Purchase:Yes
is OK ,,,, very very slow ( my network is 1 Gb/s , when You are going have SSD for private Clouds ? Very bad - no schedule for BackUps :( ,,,
Written by a customer while visiting Western Digital
Posted by: Dave.A
Verified Purchase:Yes
Great product!
Improving access (ease of access) to documentation would get it a full 5-star rating.
Written by a customer while visiting Western Digital
Posted by: Anonymous
Verified Purchase:Yes
While functional much of the “Do More” functionally is being discontinued. Does not interface w it’s the Apple IOD files app.
Response from Western DigitalBy SM OLS, March 14, 2022
Hello,
We're sorry to hear about your user experience with the WD My Cloud Home Duo and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review. We want an opportunity to make this right and assist you directly to get your concern addressed by our next level of support.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with the WD My Cloud Home Duo and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review. We want an opportunity to make this right and assist you directly to get your concern addressed by our next level of support.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Jeff S
Verified Purchase:Yes
Great product to access your files from anywhere and never have a provider looking at your files!
Written by a customer while visiting Western Digital